Norse Atlantic Airways Reviews 1,925

Would never recommend. No customer service and my issue is still outstanding after two months with no word from Norse at all.

Firstly, my flight from London Gatwick to JFK was cancelled at late notice. As a direct result, I was forced to purchase alternative flights at a cost of approximately £900 in order to reach my destination.

Secondly, my return flight from New York JFK to London Gatwick was changed to the day before my original booking without any notification to me. I only became aware of this change by chance, after receiving an email about seat selection which displayed a different travel date to the one I had selected and confirmed. Had I not noticed this discrepancy, I would have missed my return flight entirely.

The impact of these issues has been significant. I lost a full day of work, had to book additional time off, incurred approximately £200 in non-refundable hotel costs, and lost pre-booked dinner reservations. In addition, the situation caused considerable stress and required extensive replanning at short notice.

I have not heard from anyone from Norse and am unable to get in touch with anyone at all which is a disgrace.

Had no choice returning from Bangkok to Gatwick. Paid £2500 one way. A lot of money but needed to get home.
Heard lots of bad things about this airline.
Our check in was spot on. Straight forward with very helpful staff. Our bags were on the weight limit but not a word said by the check in staff.
The flight took off bang on time. The aircraft was clean and very roomey. The cabin staff was friendly and very helpful. They were available all 13 hours of the flight. Would definitely use them again.

After getting to the airport on the 15th of January I found out that the flight had been cancelled I try to contract north Atlantic airlines I couldn't get through that bot kept crashing there was no one at the airport not a information desk or nothing I have to get to my destination as I had 2 important meeting is the following day which cost of thousands of pounds to set up so I had to buy the next last ticket through Qatar airlines For 1500 pounds I managed to get to my destination but with no delay how to put in a claim through north Atlantic and not one person has got back to me yet I have sent Recorded letters but next week I talk to the press and I go exclusive I think everyone should get together that has blown on this airline we join together as one and sue this company for lack of compensation lack of customer service and lack of respect and help because I find they are an absolute joke you know what they would sell your soul on that plane if they had the chance Take my advice do not fly with this company they are an absolute joke One yes and if you do fly with and make sure you take a packed lunch because they don't feed you on the plane you'll be lucky if you get your set meal you ll be lucky If you get anything I will never fly with these again And I look forward to my day in court cause I am gonna name and shame them I hope they lose their own pilot's licence to fly

If I could give zero stars I would. We were one of the first in the check in line to fly to Florida from Gatwick. They told us to come back two hours later as they had oversold and as low priority passengers we might not make it on and had to wait and see if anyone was a no show.
We’d booked months ago and paid to select our seats so it’s really poor they allow this. We eventually got on the plane as several people didn’t show, but zero customer service. I know all airline overbook nowadays but there was no apology, not even a complimentary meal or drink ticket for making us stand at check in for three hours waiting to see if others didn’t show- even though we were stood there with paid for seats. Whole thing was atrocious.

If I could give this company -1 star I would. Flying back from New York to London in December (days before christmas) our flight home was delayed by 7 hours once we passed security, meaning we were stuck in the airport. I submitted a claim to Norse back in December, they didn't register the claim until January and I am still yet to hear back. You go to their chat service and the bot refuses to put you through to a human and there is no telephone number. The bot will take your email address and you will get a generic email stating they are dealing with a lot of claims and that is that. I have asked to raise a complaint, speak to management, to be contacted etc to no avail. This is the worst service I have ever received and god knows how people are coping when they are stranded abroad and having to deal with the Norse claims team.

Overall I had an OK experience with Norse. The flight was 6h late, waiting on the plane, for an 11h trip. I was told I could get compensation. I made a claim and sent them another email after not hearing back. They got back to me and it was quite smooth UNTIL they sent my details to the finance team and told me I’d get a refund within 14 days. It’s been over 2 months and despite several emails they have stopped replying! Also my partner made a claim in October same time as me (we’re now end of March), as his suitcase was broken, and still hasn’t heard back.

I would have been happy to fly with Norse again but the lack of customer service is actually insane!

if you want someone to ruin your holiday - fly Norse

Unbelievably the best cheap airline i could of asked for these stupid people who put up no food or drinks it was made clear they had none if u want a cheap airline this is the one unbelievably the best airline

Round trip tickets to Rome, Italy. Return flight delayed, then cancelled due to Norse operations event. Charged and paid for return flight, seat selection, bags checked. Flew home via another airline. Norse's policy NO REFUNDS. I paid for services not received and they kept my money. Learn from my mistake, a bargain is not always a bargain. If you opt for this airline, investigate if it is cheaper to add flight insurance or consider another airline.

Booked and paid for flight. Two days before departure, on Christmas Eve, the return flight was cancelled. I've reached out Trip.com, where I booked the tickets, they told me to reach out to Norse.
Norse customer support is absolutely ridiculous. They have a chatbot that barely works and couldn't find my flight, then said an agent was going to reach out to me via e-mail, which they after over a week of waiting, just to tell me to fill a claim on their website.
I filled the claim right away, they said they would respond to it in 6-8 weeks, and it's been three months and I never heard anything from Norse ever since then. I've followed up several times via e-mail, the only contact option they have, waited after the due date, and they never got back to me.
I was never reimbursed for the flight ticket that was cancelled, and neither for the new flight I had to book that they asked me to open the claim.

Great service.
Flight attendants amazing. I had never heard of this airline and prior to flying read the very mixed reviews but it was my best flight ever including both long and short haul ( I am a frequent world traveler).
Flight date 13th March 2026 from Bangkok to Manchester direct.

Flew premium economy from Cape Town to Gatwick on 3rd March 2026. Flight arrived 30 minutes early. Service from Rafael Forno and Joao Sustelo was outstanding throughout the long flight. Lots of attentive care for all passengers with a pleasure chatting with them. Left us wityh a great experience of Norse Airways. Will fly again.

We were very lucky to have booked a flight directly home from Bangkok prior to flights via the Middle East being cancelled. A few days before boarding our flight, we recieved an email to say that the flight was overbooked (due to the war) which resulted in stress and us turning up to the airport several hours earlier than we usually would. Once on our flight, another passenger informed us that the company was profitting off of others flights being cancelled by putting their prices up to over £1000 per seat which is disgusting. Payment was also expected for basic things such as blankets and headphones which meant a 13 hour flight with no entertainment. We were fed once within that time and were extremely hungry by the end of the flight with very little options for food to purchase (for a ridiculous price). Once I finally got home and opened up my checked baggage, I found that my jewellery case had been opened and all of my sentimental rings, bracelets and necklaces were missing. I have contacted the airline about this and after being passed from team to team I was basically told that jewellery should be packed into hand luggage so they couldn't do anything and would accept no liability. None of my jewellery had financial value but was very sentimental and the airline takes no responsibility. Seems like a great gig for staff - they can take things from trusting customers bags and theres no penalty. I am so upset about my jewellery and just want it back, I have collected it from markets from around the world and it means so much to me. I would never board a flight with Norse again even if they paid me and will be discouraging my friends/family from doing so.

Booked a flight to New York on the 26th September 2025 for my sisters birthday. Outbound 9th December 2025 - 12th December 2025, for a total of £1,296.44 (with add ons). I get an email from Norse on the 15th November telling me my flight has been cancelled and we have been put on a flight for the following day. which meant we would have lost a whole day in New York and basically only gone for 1 full day, we would have also lost money on stuff we had booked to do out there. i decide to book a flight with British Airways - thank goodness they came to the rescue, but this came at a price of £1,177.84.
after researching for any kind of means to a customer service support line i had to fill out a compensation form which i did on the 18th of November - and provided my BA information so they could see what this cancellation had cost me. i was told to wait 6-8 weeks for a response, which in itself is laughable since they cancelled the flight i shouldn't have to reach out anyway, a refund should have been provided straight away, but anyway i thought i would give them the benefit of the doubt and wait for their reply.
as predicted no one came back to me after 6-8 weeks so i filled in a second compensation form - i was informed since this was my second request it would be taken more seriously and yet here we are another 6-8 weeks later with no response. i will be filing my third compensation form today, but if anyone has had any success in getting a refund i would love to know how you did it! to be honest, i don't understand how Norse is even a legal company.
i would also like to point out i stilled used my Norse flight to travel home on the 12th and only requested compensation for the outbound flight they cancelled, but still nothing.

I am chasing a refund from a flight from August 2024, they still haven't refunded me despite reselling my ticket - my wife was allowed to fly and she sat next to the new ticket holder. I emailed face booked and hand wrote to their Norway, Gatwick and London office - they have given me reference case numbers and done nothing - please get you act together and treat people like you would like to be treated.

Very good for the money no complaints will use again

Customer service is the worst and with 26€ you get only one preorder meal with a fistful of food for 13h flight, and no water is provided whatsoever

Absolutely the worst airline we’ve ever flown with! No food, drinks, blanket, pillow or even headsets for a 12.5 hr flight from Bangkok, had to purchase the lot! On top of the airline absolutely profiteering over people whose flights had been cancelled due to the Middle East disruptions! Paid £2700 per person to get home even though people on the same flight / seats paid £800…..do not fly with this airline- should be ashamed of themselves!!!

As a frequent Traveller to Thailand, we were delighted when this airline started offering direct flights from Manchester to Bangkok. Thats where the delight finishes. We were about to leave for the airport when we received the text, Flight cancelled.
No telephone contact number is available for this company. The flight was rescheduled the following day 14 hours later than planned. Even upon arrival, The flights continues to get delayed by the hour. After a further 3 hours delay we board the flight.

Since we submitted the claims for compensation, they originally outlaid a 8 week turnaround which is long in lead time, but we waited. And still continue to wait 13 weeks in.
This company avoid all forms of communications. No telephone, no human contact and no compensation for the delays, time lost and hotel costs. Since this incident, I have come across numerous pages where it seems no one gets their rightly owed compensation until they take this company through the CCJ route!
Poor poor poor