The most beautiful prints, I purchased a print for my friends 30th birthday gift and I love it so much that I may need to purchase one for myself! Honestly the most beautiful photo😭 thank you so much... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service is amazing. I haven't seen them in person yet but I'm not concerned about the quality based on everyone else's reviews. My order got lost in the mail, I only noticed yesterday and... See more
Prints are beautiful as always! I’ve ordered from Steph at foilux many times now, and I’m always amazed with just how amazing each order is! If you’re looking for a super special gift I couldn’t recom... See more
Brilliant service and received so quickly which was so much appreciated. Beautiful ticket with gorgeous print which was really well received from its recipient. Just a lovely business with a great pro... See more
Company details
- #133 of 374 best companies in Gift shop
Written by the company
We pride ourselves on producing high quality foiled prints and tickets, uniquely designed and crafted using a hand-foiled technique.
Contact info
Unit 12, Fusion @ Magna, S60 1FE, Rotherham, United Kingdom
- sales@foilux.com
- foilux.com
4.8
Excellent
492 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item arrived late although i had…
Item arrived late although i had ordered in the time scaled specified 3/5 days. Emailed the company had no response
31 January 2024
Reply from Foilux
Thank you for taking the time to leave a review. I can confirm your order was shipped out within the specified 3-5 day processing timescale, shipping is then in addition to this.
I am always transparent with this, and even include a checkbox when you order to give realistic expectations and try to avoid any disappointment. More information can be found here: https://foilux.com/pages/delivery-policy
Further to this, I will always try to help out customers if they need it sooner and don’t charge ‘rush fees’. However, on this occasion, I was not aware of the urgency beyond my standard timeframes.
I’m sorry you feel disappointed and I do apologise for any misunderstanding.
Steph
Fast shipping and cute appearance
Fast shipping and love the way it looks. My little sister will love it
8 February 2024
Reply from Foilux
Hi Rianna,
Thankyou for your review - I’m so glad to hear you’re happy with you order 💖
Received the wrong item
Received the wrong item and there wasn’t sufficient time to have another resent.
22 January 2024
Reply from Foilux
Hi Sophie,
I'm really sorry you received the wrong item - I totally understand how frustrating this must be and I take full responsibility for this. Even though I put a lot of care into making and packing orders, we're all human, and sometimes mistakes do happen.
I've issued a full refund & I hope you will consider using my small business again.
Kind regards
Steph
I placed a over January 4th and have…
I placed a over January 4th and have yet to get a update on the order weather it is in production or shipped out per the confirmation email saying it would dispatch on the 16th and today is the 20th.
16 January 2024
Reply from Foilux
Hi Johnia,
Thanks for sharing your concerns. I've looked into your order, and it was indeed dispatched on 16th January, as mentioned in the confirmation email. I've just resent the tracking information to you via email. Please check your inbox, including the spam/junk folder, for the direct link to track your order.
I'm always happy to assist with any order queries you may have, and your support is greatly appreciated. I hope you enjoy your product once it arrives in the USA!
Steph
Very pleasant experience
Very pleasant experience, really easy to use website and the order was sent out quickly
16 January 2024
Reply from Foilux
Hi Charlotte,
Thank you for taking the time to share a review of your experience! I'm so grateful for your support and I'm so glad you're happy with your order.
Steph
Amazing!
Ordered a ticket off Foilux for my daughters birthday for our surprise trip to Disney Land Paris. It arrived a couple of days ago and I absolutely love it! She’s going to love it too when she sees it. Of course i added the extra option of a gift box and it comes with a beautiful red ribbon and name tag. Will 100% keep using Foilux in the future. Thank you so much ☺️
16 January 2024
Reply from Foilux
Hi Chantel,
Thank you for your lovely review - I'm so glad to hear you're happy with your ticket & gift box!
Steph
A wonderful company with a stunning…
A wonderful company with a stunning range tickets of tickets and excellent customer service!! Have ordered from them twice now and will continue to do so in the future! So beautifully made
29 December 2023
Unprompted review
Reply from Foilux
Hi Chloe,
Thank you for your lovely review - I'm so grateful for your repeat custom - it means so much!
Steph
Always Perfect!
Ordered 2 foli tickets from Foliux now & both times they have been perfect! I have recommended to family & friends & will be ordering again!
20 December 2023
Unprompted review
Reply from Foilux
Hi Emily,
I appreciate your positive feedback! It's lovely to hear you're happy with your foil tickets. Your support and word of mouth recommendations to your family and friends mean the world to me, especially as a small business.
Steph
Beyond delighted with my order from…
Beyond delighted with my order from Foilux. My boarding card gift was professionally made and exceeded my expectations. It’s a perfect Christmas gift. The packing was excellent as well. Will definitely order again.
13 December 2023
Unprompted review
Fantastic service and beautiful quality…
Fantastic service and beautiful quality products, I ordered 3 Christmas gift items and they are perfect. Thanks for doing a great job!
16 December 2023
Unprompted review
Second Christmas running ordering from…
Second Christmas running ordering from Foilux and they always look amazing! So helpful and come really quick. Such a good way to make someone small more exciting.
Me and my Partner do days out for Christmas instead of presents so this is such a perfect way to give him that gift 🥰
27 November 2023
Amazing service and good quality
Amazing service and good quality. I used this company twice and both times fab
27 November 2023
The tickets are absolutely perfect
The tickets are absolutely perfect! The quality is beautiful. I'm so happy with my order. Thank you so much! My boys are gonna love them!
28 November 2023
Unprompted review
Little communication
I've sent an email and DM and received no reply.
My item appears stuck in transit but no one will respond to me.
I didn't want to do this review but it appears I'm left with little choice.
3 November 2023
Reply from Foilux
I'm sorry for any frustration with our communication. As a small business in the busiest time of the year, we appreciate your understanding and patience, especially over the weekend. The time zone difference between Australia and the UK (+11 hours) can also contribute to response delays as whilst it’s 8pm in the evening on a Monday in Australia, it’s only 9am for the UK.
Regarding the 'stuck in transit' you mentioned, on the tracking it said ‘item leaving the UK’ which means your parcel is en route from the UK to Australia, and the next update would be when it arrives in Australia. International shipping, as outlined on our website (7-28 days), does take time.
I'm delighted to see your order arrived well in time for Christmas, and I hope you enjoy your purchase.
I’m so pleased with the service and…
I’m so pleased with the service and product. Couldn’t fault anything. What a great little business. Will definitely use again in the future. Thank you so much!
13 November 2023
Unprompted review
Amazing service!
Amazing service!! So helpful from the start when I wasn’t sure what exactly I wanted!
24 October 2023
Unprompted review
Thank you first time buying and I love…
Thank you first time buying and I love it already planning my next order xx
6 November 2023
Amazing and excellent present idea
Amazing and excellent present idea, arrived quickly and overall very pleased 😊
10 November 2023
Unprompted review
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