Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a 50 year old bottle of port which I was gifted. I held onto it for years but was never going to drink it. I requested a valuation, by sending photos and received a fast response with an a... See more
Company replied
Fantastic customer service! Everyone has been so friendly and professional. A special mention for Naina - thank you so much for your quick and helpful responses to all my queries. Turned out to be fa... See more
Company replied
First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... See more
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Company details
Written by the company
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
Contact info
Elixir House, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service and…
Excellent customer service and competive. App could be improved with biometric login rather than having to use username and password every time.
24 June 2026
Reply from Whisky.Auction
Hi Chai,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re happy with our customer service.
Kind regards,
The Whisky.Auction Team
Clear Process and Good Service, Though Fees Are Higher
Clear explanation of charges and reserve prices. Payment was fast, and the free collection service made the process hassle‑free. The website is clear and easy to use. The only downside is that the selling fees are higher than their competitor.
I recommend obtaining two or three valuations and comparing the fees to work out the potential net value before choosing an auction house. In the future, if selling my whiskies continues to produce the best outcome on the platform, I would happily use them again for future auctions.
31 May 2026
Unprompted review
Reply from Whisky.Auction
Hi VH,
Thank you for your feedback. We’re very pleased to hear you find the auction well run.
We also appreciate your honest comments regarding the seller commission, and we’ll certainly take them into consideration as we continue reviewing our services.
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Shan,
Thank you for taking the time to share your experience.
We're pleased to hear you had such a good experience with us!
We truly appreciate your continued support and look forward to assisting you with many more successful auctions in the future.
Kind regards,
The Whisky.Auction Team
High fees that I was not expecting
High fees that I was not expecting
I recently sold a bottle of Macallan through Whisky.Auction. The bottle sold for £150, but only £96 was paid to me after fees.
I was charged £18 commission, £12 listing fee and £24 in reserve fees because the bottle had been listed in two auctions. This meant that £54 was deducted from a £150 sale price — 36% of the final selling price.
I understand that the fees are part of their terms and I accept that I should have researched the costs more carefully before consigning the bottle. However, as a first-time seller, I genuinely did not realise how significant the total deductions could be, particularly the reserve fee when an item has to be listed again.
I contacted Whisky.Auction to ask whether they could consider a partial reduction as a goodwill gesture. They politely explained that the fees are fixed and that they could not offer any reduction or refund.
The process itself was straightforward, but the final amount I received compared with the selling price was disappointing. I would strongly recommend that anyone considering selling through this platform calculates the total fees carefully beforehand, especially if using a reserve price.
To be fair, they were polite and professional in their communication, but I personally would consider other auction platforms in the future because of the overall cost.
15 September 2026
Unprompted review
Reply from Whisky.Auction
Hi Agnieszka,
Thank you for taking the time to share your experience and for selling with Whisky.Auction.
We're pleased to hear that you found the selling process straightforward and that our team was polite and professional throughout your interactions with us.
We understand your disappointment regarding the final amount received after fees were deducted from the sale proceeds.
All applicable seller fees are outlined on our website and and these charges are applied consistently to all consignments. While we were unable to offer a reduction in this instance, we do understand your feedback.
We genuinely value your comments, as they help highlight areas where we can continue to improve the information available to sellers. Thank you again for your balanced review and for acknowledging the professionalism of our team.
We wish you all the best with your future whisky sales and hope to have the opportunity to assist you again in the future.
Kind regards,
The Whisky.Auction Team
Not known to give reviews, but.......
I don't generally leave reviews, however I have bought two bottles in the latest auction (early September 2026). I've got my bottles today. To say the packaging is good is doing it down. It's exceptional! There's some value in these bottles and I would have no hesitation in recommending bidders to bid in the knowledge that if they win then the parcel will arrive as it should.
Well done to the packaging team.
8 September 2026
Unprompted review
Reply from Whisky.Auction
Hi Steven,
Thank you for taking the time to leave such a kind review.
We're delighted to hear that your bottles arrived safely and that our packaging exceeded your expectations. Our team takes great pride in ensuring every item is packed with the utmost care, especially when handling valuable bottles. We'll be sure to pass your comments on to the packaging team, who will be thrilled to receive your feedback.
Thank you for your support, and we hope to see you in future auctions.
Kind regards,
The Whisky.Auction Team
Quick and efficient
Have bought and sold items at Whisky Auction for several years.
Always quick and efficient in both respects. Easy to use website when selling or buying. Very straight forward.
10 August 2026
Reply from Whisky.Auction
Hi John,
Thank you for taking the time to share your experience.
We're delighted to hear that you've been buying and selling with us for several years and that you've found both processes quick, efficient, and straightforward.
It's especially great to know that our website has been easy to use and has helped make your experience seamless.
We truly appreciate your continued support and look forward to assisting you with many more successful auctions in the future.
Kind regards,
The Whisky.Auction Team
Simple and straight forward On Line auction experience
The On Line auction experience was very easy to follow and take part in. The post auction order processing for won lots was also easy to complete and delivery was then prompt and secure
21 July 2026
Reply from Whisky.Auction
Hi John,
Thank you for your review. We're delighted to hear that you found the online auction experience easy to follow and participate in. It's also great to know that the post-auction ordering process was straightforward and that your items were delivered promptly and securely.
We truly appreciate your feedback and are pleased that we could provide a smooth experience from start to finish. We look forward to welcoming you back to future auctions.
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Mrs Baxter,
Thank you for your leaving us a review! We're delighted to hear that you're very happy with your experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi KC,
Thank you for your review! We're delighted to hear that the packaging met your expectations. We take great pride in presenting and protecting every order, so your feedback means a lot to us.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
The Whisky.Auction Team
New courier are good but only advise…
New courier are good but only advise delivery on the day they deliver a days notice would be appreciated
30 July 2026
Reply from Whisky.Auction
Hi Ian,
Thank you for your feedback. We're pleased to hear that you've had a positive experience with our new courier service. We appreciate your suggestion regarding delivery notifications and understand how helpful it would be to receive more advance notice. We'll be sure to pass your feedback to our senior management as we continue working to improve the customer experience.
Thank you for taking the time to share your thoughts.
Kind regards,
The Whisky.Auction Team
Not the best experience
Entered a bottle for sale. Bottle sold for £45. Buyer defaulted on payment. Whisky.Auction re-entered bottle at next sale (two months later) when bottle sold again, but for £26. They still charged a single entry fee (£6) which I think should have been waived completely, and also charged seller's commission. Naturally very disappointed to have received less money after their buyer defaulted, and with no meaningful compensation at all.
24 July 2026
Unprompted review
Reply from Whisky.Auction
Hi JJ,
Thank you for your feedback. We're sorry to hear you're disappointed with the outcome.
Had you contacted us before approving your seller order, we would have been happy to discuss your concerns and see whether there was anything further we could do to assist. As it stands, you approved your seller order earlier today, confirming that you were happy for it to be processed.
If you had been unhappy with the charges or the settlement, we would always encourage opening a dialogue with us first. We're happy to review concerns and explain the process, and where appropriate, explore what options may be available before payment is finalised.
Kind regards,
The Whisky.Auction Team
Very smooth and efficient service
3 July 2026
Reply from Whisky.Auction
Hi Simon,
Thank you for your kind review! We're delighted to hear you found our service smooth and efficient. We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
The Whisky.Auction Team
Great company 😉
29 June 2026
Reply from Whisky.Auction
Hi Marcin,
Thank you for your kind words and for taking the time to leave a review! We're delighted to hear you think we're a great company. We truly appreciate your support and look forward to continuing to provide you with excellent service.
Kind regards,
The Whisky.Auction Team
You can talk with an actual employee, not in a remote country, who could properly deal with question.
The first person to answer the 'phone, Naina , was interested and able enough to deal with the querie.
Very rare these days. with all of these remote firms .
9 June 2026
Unprompted review
Reply from Whisky.Auction
Hi SW,
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
We’re delighted to hear that your query was handled efficiently and that you were able to speak directly with a member of our team.
Providing knowledgeable, personable service is something we truly value, so it’s great to know this made a difference in your experience.
We’ll be sure to pass on your comments to Naina, she’ll be pleased to hear your feedback.
Thank you again for your support, and we look forward to assisting you in the future.
Kind regards,
The Whisky.Auction Team
The team always deliver
The team always deliver, everything’s so well organised the updates and of course the 24 hour delivery it’s faultless every time. 5*s
3 June 2026
Reply from Whisky.Auction
Hi Mr Beaumont,
Thank you so much for your lovely review.
We're delighted to hear that you've had such a consistently positive experience with our team. Delivering a well-organised service, keeping our customers informed with regular updates, and maintaining our 24-hour delivery promise are all things we take great pride in.
Your kind words mean a lot to us, and we truly appreciate your continued support. We look forward to serving you again soon!
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Armin & Martin,
Thank you for your kind feedback. We are glad to hear you are happy with our service.
Your support means a lot to us. We look forward to serving you again soon.
Kind regards,
The Whisky.Auction Team
Slow customer service and poor knowledge
I took two bottles to whisky.auction. One bottle was quite unique and needed some research done. After weeks and weeks of chasing they told me they could not verify one of the bottles so didn't want to sell it. I waisted so much time and money chasing them. I then contacted Whisky Auctioneer (a much better company) and they researched it, valued it and then sold it in a few days for a great price.
1 May 2026
Unprompted review
Reply from Whisky.Auction
Hi David,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. As part of our commitment to both buyers and sellers, we apply strict verification standards to the bottles we list. In cases where we are unable to verify a bottle's provenance or authenticity to the standard required by our specialists, we must proceed with caution and, where necessary, return the bottle rather than offer it for sale.
We discussed our concerns regarding the bottle when it was initially dropped off and continued to keep you updated as our investigation progressed, aiming to provide as much clarity and transparency as possible at every stage so are disappointed to learn that you felt you had to repeatedly chase for information throughout the process.
Thank you again for your feedback, and we're pleased to hear that you were ultimately able to achieve a successful sale.
If you wish to discuss this further please contact us on 0208 838 9381.
Kind regards,
The Whisky.Auction Team
Reliable good service.
7 May 2026
Reply from Whisky.Auction
Hi Robert,
Thank you for your feedback! If there’s ever anything we can do for you, just let us know.
Kind regards,
The Whisky.Auction Team
Another faultless experience with…
Another faultless experience with Whisky.Auction. Easy process, reasonable and transparent fees and swift delivery.
7 May 2026
Reply from Whisky.Auction
Hi Kevin,
Thank you for your kind words. We look forward to serving you again!
Kind regards,
The Whisky.Auction Team
Auction is very well run
Auction is very well run
Buyers commission bit high 18%. When others 12.5%
DPD delivery unreliable last 3 undelivered on date or left in open porch
6 May 2026
Reply from Whisky.Auction
Hi Alasdair,
Thank you for your feedback. We’re very pleased to hear you find the auction well run.
We also appreciate your honest comments regarding the buyer’s commission, and we’ll certainly take them into consideration as we continue reviewing our services.
We’re sorry to hear about the issues you’ve experienced with your DPD deliveries. If this happens again, please email info@whisky.auction or call us on 0208 838 9381 and we’ll do our best to assist.
Kind regards,
The Whisky.Auction Team
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