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Rated 1 out of 5 stars

Awful experience. At the door they take picture of you, they not let you in without showing your id or passport, but its not border control. They have security standing at the toilet and dedicating wh... See more

Rated 1 out of 5 stars

I think they need to improve on customer support,why will a customer sent you mails and won’t get any reply for over 72hours Meanwhile you offer only email support and no phone number to call for urg... See more

Rated 5 out of 5 stars

I see a bunch of bad reviews about FOLD but I have had nothing but positive experience with it. I can only assume that those filing bad reviews had some technical problem related to a user error. I've... See more

Rated 1 out of 5 stars

I have been using this product/service for more than 2 years. I thoroughly enjoyed it so much, until about 2-3 months ago, they partnered with BitGo. Everything went wrong, especially with purchasin... See more

Company replied

Company details

  1. Non-bank financial service
  2. Cryptocurrency Service

Written by the company

Fold is a personal finance platform powered by bitcoin. We are your gateway to earning, buying, and living on bitcoin. Earn bitcoin rewards with every purchase using our prepaid debit card. Buy bitcoin with zero fees and get bitcoin back on bill payments and gift card purchases.


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

30 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Scary bad Cybersecurity

Looked through their code base. Their security protocols are terrible. Don't know if I could come up with a worse architecture design to buy/store/trust as my bitcoin holders

1 December 2022
Unprompted review
Rated 1 out of 5 stars

Been waiting a week for them to handle…

Been waiting a week for them to handle a basic customer service request. Tried multiple follow-ups. Switched after BlockFi CC blew up and was referred. Card supposedly on its way but communication has been poor. Not a good start and just may keep looking.

18 November 2022
Unprompted review
Rated 1 out of 5 stars

I had $6000 fraudulently withdrawn from…

I had $6000 fraudulently withdrawn from my checking account without my authorization. A portion of that was immediately withdrawn by someone somewhere. Their fraud telephone number doesn’t work and I’ve received no reply to my email.

11 August 2022
Unprompted review
Rated 4 out of 5 stars

It takes too much time to spin the…

It takes too much time to spin the Satoshi wheel and reach the minimum amount to withdraw, but if reached apply for withdrawal they will surely pay you on Tuesday, I just got paid and the BTC is in my wallet now.

6 April 2022
Unprompted review
Rated 3 out of 5 stars

Card needs major tweaks to justify price tag.

The idea of the fold card is great but the card itself and the app it uses need major upgrades for it to be a viable way to spend money. There really is no easy way to load the card, unless you want to be charged a 1% fee ( Apple or Venmo)which defeats the purpose of getting anything back for your purchases. The other (and free) way is an ACH transfer, which takes 2-3 business days, so your spending money is tied up for half the week while you wait for it to reach your card. A quick fix to this would be to do what Apple Cash and CashApp do, which are free instant transfers in app via a debit card, that would make this card a 10X better experience and worthwhile. The premium card ($150)is kind of a scam and most definitely not worth what they are asking for in its current form. your better off taking $129, buying a couple hundred thousand sats on cashapp, and taking the other $21 and getting the regular card to use for spending.the only thingyour really paying for is a .0001% chance at winning 1 BTC, and you get that with either card, the satback prizes are not worth paying a dime for considering there are Credit Cards that are free that offer cash back without hassle on all purchases. Probably the best thing you get with the premium card is actually something that isn’t out yet, which is apparently a free invite to a credit card that the App is releasing sometime in the future, a credit card would actually be worthwhile because they are just so much more convenient than debit cards, and if they offered a 2-3% cash back on all purchases along with a spin with the CC that would be a nice $150 dollars spent. They say they are working on these upgrades which is good but you do wonder why it’s taking so long to roll some of these vital features out, it has a little bit of a scammy vibe to it which isn’t a good image for the app and what they are trying to accomplish; rolling out free in app instant deposits should be like, top priority and they should be rushing that out ASAP, everyday they hold that back the card loses credibility. All in all, until these major logistical upgrades and the CC comes to fruition, the fold card will be in the back of my wallet; I’ll move it to the front when they make it easy to use. I also will be canceling account after my 12 months already paid for if the Credit Card doesn’t come out in that timeframe, $150 Is kind of a scam for a prepaid debit card that’s only half functional.

24 May 2021
Unprompted review
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