Excellent customer service, Louis was very helpful when it came to picking out a phone for me. Great banter with him as well, lovely guy and very helpful.
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Excellent customer service from start to finish, thought phone was a goner after a taking a fall in a ditch, Haseeb is a miracle worker, great banter with Louis!! Highly recommend fonegeek.
I've used FoneGeek software eevn since 2019. I bought the 1-year license of unlocker software and the support was amazing! Several days ago, I had issues with this software bypassing iCloud account. T... See more
Quick and relieving experience. I downloaded the software on my PC, was a little unsure about purchasing the 1 month package, I had an iphone 8 that turned on but the screen was completely unresponsiv... See more
Company details
Written by the company
FoneGeek offers easy-to-use tools for users to recover data, unlock password, fix system issues, change location, download videos, etc.
Contact info
United States
- support@fonegeek.com
- fonegeek.com
Misleading policies and bad customer service
I purchased the Iphone/Ipad Password Unlocker and I was confident to pay for their service, because on their website was written Free Trial + 30-days money back guarantee.
However, their program couldn't unlock my ipad and I had to completely erase my ipad / all my content via itunes. I contacted them for a refund and they were always trying to avoid the topic and instead they were asking me about my ipad model etc. However, I made clear that it's too late to help me and they told me that they cannot offer me a refund, because of their shady policies about this refund. Of course, the refund promise is just to lie the customer to purchase the product, but once you actually get to ask for it, it's impossible.
As I paid via PayPal, I quickly requested a refund claim with screenshots and explanation and they finally didn't have a choice, but to give me my money back.
The funniest part is that at the end they sent me an email with a request to rate them with 5-stars here and in exchange I will receive a FoneGeek Video Downloader for free... Well, I am here, but I won't give you the review you want, because this is to be earned not faked.
Customers should be taken care of, not lying and misleading them.

Reply from FoneGeek
Cool
It helps me bypass the lock screen passcode without losing my data. I’m no regret to purchase it.
Highly recommend
Does exactly what it says it does. Very easy to use and quick.

Reply from FoneGeek
FoneGeek provides a much needed service…
FoneGeek provides a much needed service for downloading video content. Best of all, it is effortless: simply paste the link, choose the file specification and location of the new download, and the download proceeds immediately and quickly. This has been one of the least stressful experiences I have had when trying to accomplish a computer-related task that isn't readily available. Great experience!

Reply from FoneGeek
Excellent
They offer great customer service and answer my questions with patience.

Reply from FoneGeek
Great software, great service
I purchased the 1-year license of fonegeek passcode unlocker for windows. It did great and removed the screen passcode very quickly. I sent an email to their staff to change my license to lifetime version in case I lock out of my iPhone again. I asked them to refund my 1-year license and it was absolutely not a problem. After that, I purchased the lifetime version within seconds.

Reply from FoneGeek
FoneGeek software works very well and…
FoneGeek software works very well and easy to use. Some small errors are quickly fixed with the helpful customer service.

Reply from FoneGeek
Nice customer service
FoneGeek helps me a lot in good manner when I had problems with my iPhone system. Please contact them immediately and you will get a satisfied experience.

Reply from FoneGeek
Works for me!
My iPad is stuck on Apple logo when installing iPadOS 14. Tried to fix it using iTunes but it failed. FoneGeek repair software helped my iPad back to normal. Thanks!

Reply from FoneGeek
Think twice and read well if you really want this
You pay €30 to get the software to register and fully function. During the restore the software each time halted at 35% and than was non responsive. I submitted a ticket in which they suggested all steps, which I already tried. Each time took 3 to 4 days before they responded. All attempts to no avail. I had to submit a request at PayPal to get my money back. The 30-day-money-back guarantee is a farce when you read it thoroughly. So, summarizing.. quite a dissapointing experience.

Reply from FoneGeek
100% satisfied
The customer service that I experienced with FoneGeek is the best until date. They quickly responded to my request and resolved my issue.

Reply from FoneGeek
Useful software!
Useful software! It solves my iPhone issue related to updating to the new ios. The technical service staff are very kind and patient. I recommend!

Reply from FoneGeek

Reply from FoneGeek
Fixed with FoneGeek
I’m very satisfied with the FoneGeek customer service. I failed to register the program with the license key. They figure it out without any hassle. Very simple software to use.

Reply from FoneGeek
I try to fix the black screen issue of…
I try to fix the black screen issue of my iPhone using this software. It’s my last try and I did it eventually. Thanks FoneGeek for your help!

Reply from FoneGeek
Alex from FoneGeek support team helped…
Alex from FoneGeek support team helped me immediately solved my problem. Thanks to him.

Reply from FoneGeek
Useful and easy to use.
Hello,
Great software that allows me to unlock my disabled iPhone 12 without knowing the password.
The support is really prompt and give quick answer.

Reply from FoneGeek
Incredible Customer Service!
One of the most important things I choose FoneGeek is the pricing and the refund policy. I have been using their software for several months and also recommend this program to my friends. Recently, my friend failed to fix their device and after contacting the FoneGeek support center, they give my friend a refund! I just say that you will be satisfied with their service after having a try.

Reply from FoneGeek
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