While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Fast delivery but pixel charger stopped working after 4 months. Luckily there are unofficial mains adaptors that achieve the same purpose at a fraction of the price

Rated 4 out of 5 stars

Took out a new SIM only contract with Three through Fonehouse. It was easy to call them and get through to the right team to check the details of the contract. The agent was knowledgeable, polite, and... See more

Rated 5 out of 5 stars

Such wonderful service. A rare thing today and, as I am "getting on" in life they were so helpful. A young man called Matt in Newton Abbot dealt with multiple problems so efficiently over 4 visits. A... See more

Rated 5 out of 5 stars

Internet shopping, never was it so easy to find what you want, when you want it? Fonehaus appeared as I scrolled down and had what I wanted and had what I wanted at a competitive price, so it was an a... See more

Company details

  1. Mobile Phone Accessory Shop

Information provided by various external sources

We are an online retail store for genuine mobile phone accessories based in the UK. Our products consist of authentic mains chargers, data cables, in car chargers, wired headphones, wireless/bluetooth headsets, cases, back covers and batteries. We offe...


Contact info

3.9

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Today I try upgrading my phone

Today I try upgrading my phone, and lady by name Anna was unprofessional, she didn't know how provide service, When we come to back details I refused to provide my security code and asked diferent way set up direct debit online, She try send link by WhatsApp but again was just copied message not the link. Finally she sent by email. Have difficulty to put details and she checks for me the same time I understand she can see my bank details what I added. After this I told her sorry I don't need this deal. After se send me horrible messages on WhatsApp calling me Stupid lady and more 😤. That's costiumer service or scams. Be careful all

7 August 2024
Unprompted review
Rated 1 out of 5 stars

Selling phone

Obtained a quote from fonehouse for my phone which was in immaculate condition with no scratches or marks and in perfect working condition
Once sent to fonehouse after a week they sent a text saying that the phone was in poor condition and offered way below the original quote
Absolute scammers

5 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look