FonePaw Reviews 253

Terrible service! It didn't work on our Galaxy S5 and they wouldn't refund. Said I should have read their site better. DON'T WASTE YOUR MONEY!

Shocking customer service. Software does not do as they claim on their website and they do not give you a 30 day money back guarantee as they claim to. Just ignore you. I want my money back!

cant restore to device not working for unregistered users be aware!

Honestly, these people take advantage of these reviews, having to spy says a lot about someone. Some people need their privacy, emotional abuse

I downloaded this app, and it forced me to purchase it. The whole transfer for the free thing is a scam. They only allow a very short amount of data to get transferred for free. Even after I paid, it kept giving me errors. They only have emails for customer service. They answered after 4 days and had me go through a lot of hoops. They still can't fix the issue and refuse to refund me even though it's been a month of going back and forth with them (usually waiting 4 days to a week for a response)... I called Apple customer service and they were able to help me immediately with my data transfer for FREE. I would never recommend them to anyone.

This software is not as good as other less expensive programs, and what is really poor is the slow, painful, and poor technical support. It's only by e-mail and it can take days to weeks to get a response. Often the response is wrong or not relevant, as if they never read the problem.

When transferring files between computer and Iphone it changes the title of the file and even transfers other files into other folders at the same time without permission. Totally frustrating! Customer support is useless. Find another app. This one is garbage.

Thanks for the reply Lucy, but I have asked customer service twice and both times you stated to take photo which is irrelevant and cannot capture the problem. Then you ignored me. It is an obvious problem with your system.

SCAM!!! The data recovery software for deleted text msgs does not work. I READ THE WEBSITE AND followed instructions and youtube videos. No deleted text msgs were recovered. This company is a scam. I emailed requesting a callback and no one called me. I emailed numerous times and now requesting a refund via email an "Emily Watson" stated additional software was needed which was not advertised. I read the website advertisement, Android data recovery website and it said 30-day money-back guarantee. It did not say anything about no refunds if it does not work nor additional software will be needed. The website guaranteed it would work easy, prior to purchasing and I made sure I had all the necessary information. This program doesn't work, support is not helpful. I do not recommend.

Although it says it can repair the black screen of death, it’s useless. The day after I purchased I requested a refund and received the following which made me laugh because it promoted it could fix the black screen...

“Emily (FonePaw)
Jan 14, 10:23 CST

Hi Donna,

Thank you for your information.

This is not our software issue, this is related to your phone black screen issue, you can fix it, then you can use our software. Please read our refund policy”

During the free trial it will reccomend a DeepScan to remover more data. You must purchase the full product to do this. DeepScan only works on a rooted phone! This is not made clear before purchasing! If you don't want to or can root your phinenyou just tossed money away. There refund policy dosen't cover any issues other than duplicate purchases. Find a different company to buy from.

BUYER BEWARE!

FonePaw does not honor their 30-day money back guarantee!

Their deep scan in their data recover service does not work seamlessly and crashes mid-way through recovery. I requested a refund for a technical issue and they have denied the valid request.

FonePaw's customer service is atrocious. I would highly advise seeking out a more trustworthy software provider!

Well, I bought the Screen Recorder for i7- Windows 10.
I read the tutorials on their website and followed the instructions. I used it to record the videos that plays on my PC and it records the voice and pictures so clear.

I purchased FonePaw Backup&Restore with the intention to transfer the complete LINE chat history to my new iPhone including pictures. However, only backup actually works, the restore function is restricted to contacts and notes. This renders the product useless, it is nothing more than iTunes with a price tag, as another reviewer wrote. FonePaw's product pages are not explaining this severe restriction, obviously not as a matter of negligence but rather in fraudulent intent. Of course the company refuses to reimburse the purchase amount.

Boy, had I just come across this review page before! Eventually, I purchased Dr.Fone WhatsApp Transfer, which did exactly what I wanted.

Like many people I bought the wrong product as they don't have a proper product description and of course there is no refund. They are not exactly fast to respond and I had to send an email just to remind them to respond. I had a broken phone screen and was able to connect phone to the FonePaw software. I just needed the right product to transfer files to my laptop, but even after sending the screenshots explaining the situation I get told that maybe I need to have my screen repaired first. If I have my screen repaired, I wouldn't need the software!! I was considering to buy the right product, but because of bad replies and the reviews on here I won't be doing that now.

I would give this product -5 stars. Absolute RIP OFF. I followed all of the prompts and did everything exactly the way the program said-still no success. I inquire to get a refund and they argue with me about what I have done and claim that I can't use specific apps and programs to root my phone, when in fact- their website states this. They didn't advertise that you may have to download additional programs to root your phone. I tried the trial version to retrieve deleted pictures but the trial claimed I couldn't receive pictures until buying the full product.
I picked this software because they claimed they could root your phone with their own software. I am still in the process for trying getting my 68 bucks back. Worst company ever. Worst customer service experience ever. Will never recommend.

I purchased the iPhone Data Recovery this week. I used it to scan my phone, from which my little girl accidentally deleted like 200 photos. This fonepaw program gets three modes for us users to find the lost files, including scan phone directly with no backup or extract files from iTunes/iCloud backup. I HAVE NO BACKUP COPY so I use the first mode to scan. It finally helped to recover most of the lost pics and there was 4 or 5 photos could not be found. They said that those files may be overwritten. Anyway, that's fine and I am totally satisfied with that. The only one thing not good enough is that the order info takes so long to arrive and I’ve waited for like 18 or 19 hours…

Absolute scam! It doesn't work at all! Don't waste your money!!! I wish I read these reviews before I spent money.....

Absolute scam. I downloaded their screen recording software to use in a very important, one-off meeting. I started the recording and when I ended the recording, it asked me to pay for the full recording. I was of course frustrated because they did not mention it anywhere before. I had to pay and I did but only to find out that it didn't save the recording. Customer service now says they cannot refund. This is an absolute scam at its best!

Wow, glad I didn't read reviews or I probably wouldn't have purchased. I LOVE FonePaw. I was having a nightmare of a time trying to download my iPhone photos to my PC with iTunes. It took me hours and hours as the the connection kept quitting when downloading movies and synch time so slow. I tried all the fixes on line, no luck. I downloaded FonePaw and it worked perfectly and so fast!! So intuitive and easy! Thank goodness I found this app! Works for downloading iPhone photos to PC really well!! Yay!

Like so many other people I wish I had read these reviews or used paypal to pay for this software. I could not get the software to work and when I asked for a refund they said that I did not read where my phone was not one that was supported and they would not refund my money. No where on the website did I see this information just pressure to buy the software.....after purchasing the software I saw my phone was not on their list because you have to put the information in.
My issue is this is a FREE TRIAL....so what difference does it make WHY I want a refund.
DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!