Fonis Reviews 

277
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I won't bore you all with the details but needless to say I've had a similar experience regarding a faulty phone as the previous reviewers. My device has now been at the Fonis service centre for n... See more

Rated 5 out of 5 stars

Ordered S5 Duos on Sunday, delivered from Dubai to Norhants UK on Wednesday. Slight problem with link to tracking, but queried using their live chat system and was immediately given a new link whi... See more

Rated 5 out of 5 stars

V good delivery. Could be improved tracking if knew where item was exactly with info out for delivery soon. Worried whether item was not genuine. They assured me item was exactly as described, an... See more

Rated 5 out of 5 stars

Site well set out with clear, accurate description. Order placed Wed, 3rd June, delivered Mon, 8th June. Tracking link on Fonis site only gave me the tracking number but entering this in the Aramex si... See more

Company details

  1. Mobile Phone Shop

Information provided by various external sources

Fonis is the only online shop in the market that is dedicated to High-Tech Gadgets with peace of mind protection for your device (Fonis Sheild).


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

277 reviews

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4.5

All reviews

(277)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous and quick

I am totally delighted with the product and service. It took 2 days to arrive and I had fully tracking all the way through.

Brilliant

14 September 2015
Unprompted review
Rated 5 out of 5 stars

Have to admit, had my reservations and was a bit wary due to low prices and foreign location, but product, service and correspondence were excellent!!

Have to say, very impressed with Fonis.com! As everyone does, I got the fear a bit as I was about to spend £100s on a phone from a company in a foreign country, and who I (or anyone I work with) had never heard of before. Checked out other Trust Pilot reviews and they looked OK, so thought I'd take the plunge!

I bought my dad a Galaxy Note 4 for his birthday, at a much lower price than I could find anywhere else, and had to chance my address due to putting his instead of mine by accident. No problem - I emailed them and received a friendly reply saying they'd do it no worries.

The phone then arrived on time, in great packaging and as stated on the website. Can't really ask for more tbh.. Will definitely use again :) Thanks Fonis.

2 September 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered an LG G4 from Fonis, i placed the order sunday evening, it was dispatched the next day and got here wednesday morning. Very fast and the phone is superb.

31 August 2015
Unprompted review
Rated 5 out of 5 stars

Samsung Galaxy s6

I recently purchased the duos from fonis after some hesitation but that wasn't required as the device came on time and in great condition and works as expected. Not a fake but an African version. A note to others that Samsung won't repair the s6 in the warranty as it was purchased outside the uk telling me to to get it repaired in that country I purchased it in. I rather get it insured but that's not fonis fault as I realised this before I purchased.

28 August 2015
Unprompted review
Rated 5 out of 5 stars

excelent

I am so impressed of speed of delivery (2 days). Wonderful company. Thank you very much.

24 August 2015
Unprompted review
Rated 5 out of 5 stars

GREAT++++++AMAZING EXPERIENCE++++BATTER THAN I THOUGHT ++

GREAT PHONE HUAWEI MATE 7 GOLD +++++AMZING EXPERANCE +++MUCH BATTER THAN NOTE 4 +++++I WAS USING NOTE 4++ALL SAMSUNG SERIOUS ++SONY PHONES+++I AM ONE OF THEM WHO USING ALL COMPANY FONES++BUT BIG CLAP FOR HUAWEI MATE 7 AMZINGGGGGGG AWESOM NOW I AM BIG FAN OF THEM +++++PLEASE BE NOTED AMZING EXPERIENCE WITH FONIS SHOPPING VERY RELIABLE VERY FAST ACCURATE ON TIME BIG THANKS FOR YOU HOPE I WILL DO MORE SHOPPING ++++STRONGLY RECOMMENDED EVERY ONE TRUSTY PEOPLES +++

20 August 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Thank you very much Fonis! I ordered a HTC Desire Eye in blue and he delivery was very fast, it took 3 days as mentioned. The phone was brand new and everything seems to be working fine 😄.

18 August 2015
Unprompted review
Rated 4 out of 5 stars

Very Nearly Perfect.

Ordered an M9+ in Gold/Gold, checked out, paid up, all good. Except a few hours later i'm told what i ordered was not in stock. A bit miffed to say the lease. However, an alternative (and cheaper) Gold / Silver version was in stock so went with that. Item shipped and arrived from Dubai in under 36hrs.... you can't even get a pair of socks delivered from down the road off of flebay in that time. Tracking was bang on the money at every step of the way. Customer support was all over the out of stock issue and were all good at all points.

Phone itself is bang on. HTC will tell you an M9+ will not work in the UK...... this is complete cobblers. Popped my new 'nano' sim in from o2 and it worked perfectly out of the box. Phone is a bit of a powerhorse battery eater but if you know what your doing then this can be sort of sorted.

All in all very happy with Fonis and the handset they supplied but am knocking them 1 star as what i originally ordered was in stock when i checked out so i don't know how it suddenly became out of stock after i'd paid for it.

17 August 2015
Unprompted review
Rated 5 out of 5 stars

Fonis is Fantastic TNT their courier is rubish

I can not speak more highly of Fonis - the whole process they deal with was more than perfect in every way - However TNT tried to deliver the item on Friday ay 11:30am I phone them at 2pm only to be told I could not collect it until Monday - I had to complete a on line form informing them I would collect it today - I got to their Depot which is a 30 minute drive away and after 10 minutes of searching I was told the driver had taken it back out on his route - They could not contact him - They came across as it was an everyday thing - TNT do not offer a service and unfortunately Fonis will not have my custom my companies custom over 4000 employees and I will be telling everyone of the BAD experience TNTand not to use any company the use TNT. Sorry Fonis but thety hvae both of us down.

10 August 2015
Unprompted review
Rated 4 out of 5 stars

Samsung Galaxy S6 Edge

Excellent service. My new phone arrived sooner than expected and the tracking was really helpful in receiving delivery. Phone arrived securly packaged and in perfect condition. Very pleased with the price of the phone. Had it 3 days now love it.

10 August 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Great value great delivery
Product came fast and securely packaged...
All import duties are paid by supplier so no need to worry about expensive import duties vat ect
Deffinately be using again in the future

8 August 2015
Unprompted review
Rated 4 out of 5 stars

Trustworthy

They have a really Good customer service providers. Good and Fast shipping received my LG G4 H815 Leather Black in 3 days, And yeah i would recommend this site to others and will probably buy from there again.

6 August 2015
Unprompted review
Rated 1 out of 5 stars

The worse customer service I have ever received

I ordered a galaxy s5 mini which upon the first charge I realised was faulty. The phone was running hot and the battery draining extremely quickly. I reported this to Fonis the same day, (within 3 days as required as per their returns policy). I was advised to reset the phone, when this did not work I was asked to take the phone to be fixed/tested myself, which I refused saying I wanted to return the phone for a replacement or refund. I was told to 'return the device to be investigated before they would proceed to the next step'. It took five days to get to this stage.

It took a further 16 days from Fonis receiving the phone to rectify the issue and process my refund. (I had been prepared to have a replacement product but after three weeks of chasing Fonis and being made to feel like I wasn't being truthful about the fault I no longer wanted the company to have my custom or money).

During the 16 days in which they had my device I requested a refund or replacement on multiple occasions only to be told I would receive an update soon, which never came. The issue only got resolved after I informed them that I had raised a dispute through PayPal.

This is by far the worse customer service I have ever received and would not recommend this company to anyone.

4 August 2015
Unprompted review
Rated 5 out of 5 stars

Samsung galaxy s6 edge

Delivery and tracking excellent. Device brand new and sealed in box as described. No extra charges. Excellent all round service! Recommend Fonis with confidence!

3 August 2015
Unprompted review

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