Food Lion Reviews 240

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of products, particularly meat and produce, citing issues like spoilage, poor appearance, and lack of freshness upon purchase or soon after. Reviewers also frequently encountered problems with customer service, including rude employees, unhelpful responses, and long wait times, both in-store and when contacting support by phone. There were numerous complaints about staff behavior, such as employees being unprofessional, gossiping, or not properly bagging groceries, leading to damaged items. Additionally, many people reported issues with order fulfillment, including missing items, incorrect substitutions, and difficulties with online and pickup services. However, some customers also noted positive experiences with certain employees, praising their professionalism, politeness, and helpfulness, particularly at specific store locations. A few other people also felt that some stores were clean, well-organized, and offered good variety and fresh produce.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with many expressing dissatisfaction with rude, slow, or... See more

Product

People report ambiguous experiences with product quality, with some reviewers expressing significant... See more

Location

Customers consistently note ambiguous experiences with location, with some finding specific stores... See more

Quality

Consumers find quality to be negative, with many reporting issues such as poor quality sandwiches, rotten... See more

Customer service

Users describe negative interactions with customer service, with many reviewers feeling that the company does... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Food Lion on Knox Abbot Drive Cayce South Carolina. Lines are forever long. Inexcusable. June 10th, 6:20 pm. Nobody attempting to speed things up in store.

Rated 1 out of 5 stars

Our local FL is remodeling. Their weekly ad is a joke. They have NO deli meat, the aisles are jammed packed with boxes and carts and crap all over. Why cant all the remodeling be done overnight? Food... See more

Rated 1 out of 5 stars

I generally have a good experience while shopping at Food Lion. Today however, the experience was different. I got in the express checkout lane which is 12 items or less. The individual in front of m... See more

Rated 1 out of 5 stars

The 2nd time ordering home delivery after having hip surgery they canceled my order two hours later for no reason. Then calling customer service hanging up on me three times is freaking sad!! Food li... See more


2.0

Poor

TrustScore 2 out of 5

240 reviews

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Rated 3 out of 5 stars

Getting ripped off

I live and shop in Chapin SC. GENERALLY speaking the store has good service, pleasant cashiers, polite, and friendly. As for national brands they're for the most part, less expensive, especially one chain that starts with a P. My BIG complaint is certain vegetables are tasteless. I keep my receipt and return the c--p. If the produce manager would take a sample taste and refuse the load things would change..if ONE major chain would set an example we MIGHT get some good TASTYsucculent fruits and veggies. Right now, we're just throwing our money away and allowing to get ripped off.

16 March 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service, several employees stood around while myself and another customer had to self checkout with a lot of items. A employee went to get another cart for him to help his self scanning and bagging. Store 159 13200 falls of neuse Raleigh NC

15 March 2025
Unprompted review
Rated 1 out of 5 stars

We had a cashier last night who got…

We had a cashier last night who got very rude when I had to type in my ebt card number bc the strip quit working at first she wouldn't let me type it in and I know I can I do in tyro all the time.. she told me she nor food lion cared if my pregnant daughter ate tonight I'm still very hurt I'm that was uncalled for

15 March 2025
Unprompted review
Rated 1 out of 5 stars

It's time for me and Food Lion to part…

It's time for me and Food Lion to part ways. I shopped 2/25/25 at #02204 In Fort Mill SC. After sale items were discounted, my bill was $105.87. I had a Shop and Earn balance of $7.00. This $7.00 was not taken off my order. (The App shows I still have the balance.) I returned to the store today to inquire about it and some rather rude woman in Customer Service couldn't help me. She said she didn't know why it wasn't taken off the total. She further advised me that there was nothing she could do about it. So I'm out $7.00...doesn't sound like much but most Senior Citizens need to account for every penny spent. This Food Lion is less than 2 miles from my home, but I will now be driving about 6 miles to a WalMart Neighborhood Market, where the employees are always pleasant and helpful, and the prices are much lower! So...bye bye Food Lion.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst of all supermarkets…

This is the worst of all supermarkets in the area of Salisbury Md, always out of products , and don’t waste your time asking an employee a question, it will be “ I do know” they don’t even try to ask a manager!! I never shop there again !!

24 February 2025
Unprompted review
Rated 1 out of 5 stars

The cashier was very rude.We went to…

The cashier was very rude.We went to the one on Peter's Creek Parkway in Winston Salem by Dairios..My husband was helping her move the cans up in the conveyor and a can hit her hand..She started cussing him out with saying F you...so he started arguing with her..another employee came over and started arguing too.Both very rude.We just left out groceries there and left..The cashier didn't greet us with a hello and then proceeded to be more than rude.Ill never go back to that store..and not sure I'll ever go back to a Food Lion period.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Rude Employee at Gastonia

I went to FooLion last Thursday and one of the employees, he was stocking shelves was being inappropriate and made rude remarks about my clothes, I was shocked by the unprofessionalism. He asked why was I wearing an old lady glasses. I’m 30! Then I asked where the toilet paper was and he said “Yeah I bet you need that” and refused to help me.

30 January 2025
Unprompted review
Rated 1 out of 5 stars

Much improvement needed!

I shop almost exclusively at Food Lion, as I live about half way between the Tyncastle and Boone stores. It used to be that there was very little difference between the two (although the Tyncastle store has always been a bit better), but now the Boone store is horrible! I understood their lack of inventory, construction in most of the cooler areas and lack of staff the first few months after Helene, but now there is no excuse. Yesterday I took photos of just a few of the problems I saw when I was there between 11 and 11:30: filthy floors, empty produce bins (especially for sale items), wilted lettuce and other greens, no rotisserie chicken out even at 11:30 when they are supposed to be out by 11, check-out registers not operating properly. These issues are typical these days. What I couldn't take a photo of was the ear-piercing sound of the delivery door alarm that no one was around to stop for at least 7 minutes! Food Lion MUST do better than this! (see photos to back this up on Yelp review.)

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Food Lion in Kannapolis NC the Oak Mall…

Food Lion in Kannapolis NC the Oak Mall store is absolutely horrible. They rarely ever have anything that we order for home shop. We are disabled and can't shop in store. When they are out of product, instead of calling like other stores they tell you they're out instead of asking for a substitution. When I try to call they have closed the order and expect me to order another $25 order to get the one item I was missing. Horrible.

15 January 2025
Unprompted review
Rated 1 out of 5 stars

Horrible meat purchase from the Food Lion, Main Street location, Fuquay-Varina, NC

This review is is regarding a meat purchase at the Food Lion store, located at 1338 N Main St, Fuquay Varina, NC.

Around a week before Christmas, my wife purchased a 3+ lb brisket meat from this location, because we were planning on having this on Christmas day, especially since some close friends were coming over that day. It should be noted that my wife is a gourmet cook and she got up early to ensure that the brisket was cooked to perfection, along with the preparation for all the other meal items.

Well, when it came time to finish the meat, she (and all of us) were beyond flabbergasted to experience a rubbery, tough textured meat, with no taste whatsoever. How could this be? Well, it was apparently a very bad cut of meat, labeled as brisket. It was so rubbery, that it immediately ruined the festive mood. We didn't have any backup, so everybody had to become a vegetarian on Christmas Day.

Most of our meat purchases in the past have been from Harris Teeter or Lowes, and we've never had issues such as this with any of their meat selections.

My wife (and I agree) said she will never purchase meats again from Food Lion - it was that horrible - perhaps one of the worst pieces of meat we've ever had.

So buyer beware - that was almost a $30 waste of money for us - bummer.

25 December 2024
Unprompted review
Rated 1 out of 5 stars

Order ID: # 15662332037486044

I spent almost $170.00 for a 15 lb Standing Rib Roast and seasonings needed to prepare. It was delivered to my son's new home (over an hour away from me) where we were going to celebrate Christmas/New Home together with my daughter-in-law's family. The anticipation and excitement to have Prime Rib was high. Unfortunately, we did not receive a whole 15 lb prime rib, it was cut into sections. Although it was the first time cooking it for my daughter-in-law, had it been whole as ordered, the cooking technique would have work perfectly. Having followed the instruction I gave (super easy and my son has cooked them before) The Prime Rib turned into Rib Roast mid-well to well. 2 families to feed ALL looking forward to Prime Rib mid-rare. Very disappointed there wasn't a notice or message sent advising the Prime Rib would be sectioned. At least she could have known to cook it in sections, one at a time with different time frames. Nothing. We don't return food as it only gets wasted and thrown away. Please insure that your online customers know EXACTLY what we will get for a seasonal, expensive item.

14 December 2024
Unprompted review
Rated 1 out of 5 stars

There is no meat products in them…

There is no meat products in them boxes.
No canned tuna fish, chicken beaf or pork products in any of them gift boxes that they sale.
To give to the needy.
6.00 dollars gives you.
A couple of cans of vegetables, posta and tammatel sause.
No meat.
Any body living on the street or is in need has that stuff already stocked up

7 December 2024
Unprompted review
Rated 1 out of 5 stars

Employees are never friendly

Employees are never friendly! Not to make it sound racial but I’ve seen cashiers speak to white ppl in line ahead of me and when it’s my turn, they don’t part their lips, not even a hey! This is in Elizabethtown, NC! I like shopping there but the employees make the experience very uncomfortable! Asking for help, you may as well just find it yourself, they’re not even nice about that!

30 November 2024
Unprompted review
Rated 1 out of 5 stars

I enjoyed shopping at Food Lion in…

I enjoyed shopping at Food Lion in Gallatin TN because their store is always clean and they sell the best meats in Gallatin TN.But I am very upset over not receiving my MVP reward for November yet. I call the customer service number more than a few times. If they are not going to give us our rewards any more than Food Lion needs to like their customers know. With rewards or not I will still we be a customer.Been one for over 20 years or more....

3 November 2024
Unprompted review
Rated 1 out of 5 stars

Self Checkout and Cashiers on their cell phones.

I am an Instacart employee and I shop here a lot. I was there at the Ashley Rd location today and I was extremely disappointed. There were 3 register lights on and only one cashier at the register working. I had three orders and I work on a time schedule. I can't use the self checkout due to it being more than 12 items. There were no customers at self checkout, but I couldn't use it. So I had to stand there and wait for someone to come to the registers, which took a good 5 minutes. I timed it. Then the young lady that finally came to the register had an attitude as if she would rather be anywhere but there. If you don't want to work you should have called out. Next the entire time she was ringing me up she was on her cell phone. One call came in, she answered had a conversation and then call someone on the phone while I was waiting. She stopped ringing my order to answer her phone and to call someone. That is rude and very unprofessional. When this happens I lose money due to losing time. I have 16 years of cashier experience and it has never taken that long to take care of a customer. The older lady at the register was working slow, but she was faster than the cashier I had. So Foodlion at the end of the day if your cashiers are slow why not allow us to use the self checkout regardless of how many items we have.

22 November 2024
Unprompted review

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