Foodora Reviews 

Ordered a mcdonalds through here cost over £60, food never arrived, asked for a refund and got told we don't offer refunds cos they said it was delivered, so in the end had to go to a local takeaway and spend more money which I didn't really have so will never be using this company again

Got the wrong order, and now it's impossible to get in touch with the company. They've turned off all their phone numbers and refer you to their website where the chat can't be used. Will never use them again!

Horrible service!

They delievered the wrong order.. we ordered 4 pizza, and the delievery came with one pizza.

My daughter was hungry so i gave her the pizza and drove 35 minutes to Pick up the Right order.
I paid the pizzas at the restaurant, and now foodera wont refund my money, so I paid twice for an order that was incomplete and I had to Pick up for myself, only because I didnt reach out to Them first.

I contacted the chat service, and the incompent employers were horrible.

Worked fine until I couldn’t login to my account and the customer support did nothing to help me.

Umuligt at få kontakt til kundesupport

This company consistently lies about delivery estimates. It knows it's estimates are lowballs and updates them at the last second. Going to order food and expect it to arrive in 30 minutes? Be prepared to wait 90. Want to reach out to a customer service rep? Not possible. Every time you use their "help chat" which is not a chat and does not allow you to reach out to a representative, it asks you to rate their customer service. If you indicate you are not satisfied, one of the ready-made reasons you can give is "couldn't reach out to an agent." They clearly know people which they could reach out, but have chosen not to make this possible. After each order it gives you a chance to rate the rider and the restaurant. I have no complaint about the rider or the restaurant, I have a complaint about the APP AND WEBSITE, which is that it is intentionally misleading. I often order from my local Indian Restaurant. On Foodora it always shows a delivery time of 35-40 minutes but then extends the delivery time 3-4 times before I get my food. I have spoken to the staff at the restaurant and they say they have asked Foodora to accurately represent how long the food takes, but Foodora won't do it, preferring to mislead customers in order to entice them to buy something that will be ordered quickly, but it's simply a lie.

Horrible from A-Z. Tried it a couple times now, Because they offer “discounts”. Discount disappeared out of nowhere after I went through payment and couldn’t even get through anywhere to live support nor customer service to correct this. Also not realistic about arrival time (says 1 min. despite driver not even leaving the restaurant). Food was cold when it arrived. As usual. To hell with this scam company who tries to make a cheap knock-off of Wolt.

I can now see they replied me after writing this review that I have been in touch with their customer support several times and they've offered me a full refund. That's not true at all, because I still haven't been able to reach them through the app as they don't have that kind of touch point with customers in there. That's the whole deal. Whereas at Wolt you can contact them regarding anything, but Foodora has deliberately put up a wall, because they hope customers give up on getting a proper experience. Unbelievable.

Delayed deliveries, and food arrives cold and needed to be reheated.
The customer service is also really irrational and they do nothing for you, for a pizza and burger which was delivered cold after more than half an hour delay, which needed reheating, they said “delays of this magnitude do not, in our experience, result in a significant loss of quality”.
Ignoring complain from one who has ordered about 30 times, and spent a few thousands there.

This is our first and probably the last. The service is so bad. The delivery is so slow and when the food arrives, it was literally soaked with the spilled drinks we ordered. It is ok if we can just eat anything from it but no! And the agent says they can’t do anything about it 🙄

Terrible app/UI...super unintuitive which led to us wasting money on food

We ordered a menu from Olioli, something which we order from Wolt all the time with no issues. We chose the build your own poke bowl where you build the bowl, then choose a side and a drink

For some reason, Foodora splits up the bowl selection, slotting in the side and the drink selection before you've finished all the options for the bowl...just why?!? This led to us not realising we should add sauces and toppings, because intuitively the side and drink selection usually comes last. It let us add the item to cart half done...

So we've paid 200 DKK for a bowl of rice, vegetables and chicken which we could have made at home - the sauces and toppings are what makes it!

The response was pretty bad - just 'that's how the system is, sorry' - no attempt at making it better with a partial refund or voucher, as Wolt usually does. They closed the customer care case but I was not happy it was resolved, now all my orders have disappeared from the app so I can't re-open the case!

Definitely stick to Wolt if you're considering Foodora!

I worked for about a week, i have gotten about 500kr. But i just checked and they only gave me 86kr? Am i paying taxes for 3 people? Not only that, but they didn't have my CPR-number and threatened to remove my paycheck COMPLETELY, if i didn't give them in time, my internet was out for those days, but luckily i gave it to them before it was too late. Maybe i was too late because they still stole my paycheck.

If you work for them, find a job where they actually pay you

When my order went through the preparing and delivery phases and I should have already received it they cancelled it saying that one of the items is not available. Why pretend that everything is in order and waste my time for an hour?

Foodora refuses to refund even though they have not hold their end of the service.

Worst delivery experience in my entire life. No one should suffer from an order of food from Foodora. Please never ever touch this application. Food was completely soggy and downright unedible and had to be trashed away, the delay was almost 1 hour long. And Nanna L was the worst customer support I've ever witnessed its insane to think she still has a job there after everyone elses problem with her. What a terrible company.

Absolutely Rubbish. Don’t order here. Don’t even try to talk to customer support. They don’t refund you when your food has been damaged/eaten and are super disrespectful.
Haven’t had a single customer service worker that has been correct and professional.

Poor updates on the delivery app, but food was still warm when it arrived

Orders might be canceled without your knowledge!

Food delivery was promised 30 min, took instead 90 minutes. This is such a scam