No contact for over month. Can’t get ahold of them. Had no idea they’re overseas. I’m out 80 dollars. Very poor communication. I’ve updated my review because I did receive the item yesterday. It was... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great price and the website has a great selection. Did not give it 5 stars since for deliveries to the US it gets held up by customs at the border. I think the Foot Store could speed up the process if... See more
Company replied
Received the product just fine, though probably would not opt for the expense of FedEx. It took a week to receive (albeit I live in the US).
Company replied
Second time purchasing from you guys and quite happy so far with the experience and the selection you provide. Kudos from Lexington, KY - also keep me posted if discount or promos codes are available... See more
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3.6
Average
199 reviews
Asks customers to review
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I haven’t received my order it’s been…
I haven’t received my order it’s been more then 2 weeks
28 July 2025
Reply from Foot Store
Dear Ms. Bautista,
Please be advised that we have taken your feedback into consideration and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
Reply from Foot Store
Hello,
Thank you very much for placing your trust in us and for sharing your feedback.
Your satisfaction is our motivation, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a great day! 😁
The customer service team of Spacefoot
It July 22 and Last I heard of the…
It July 22 and Last I heard of the order was on July 3rd. Will it ever get here is it even shipped will I have to cancel?
3 July 2025
Unprompted review
Reply from Foot Store
Hello Mr. Orellana,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience.
However, if you would like to contact us by another means, please do so via the address customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
Delivery was timely
Delivery was timely, but, I was unable to track the shipment. All good though!
14 July 2025
Reply from Foot Store
Hello Anthony,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
I still have not received my order.
18 July 2025
Reply from Foot Store
Hello Mr. Langgle,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (please specify your order number again).
Have a great day,
The Spacefoot Customer Service Team
Warning DO NOT Buy from here!
Their customer service communication is less than stellar since they take forever to actually ship your item once it’s ordered and then when you do receive your order, the shoes don’t fit because they’re sizing chart is wrong, even though it is factually been proven to them that the sizes they sent do not fit they continue to send lies in the forms of emails stating that I don’t know my own shoe size and neither do the two other people that I ordered for! Sadly, I paid for shipping to receive them and now I’m paying for shipping to return them. Never again.
17 July 2025
Reply from Foot Store
Hello Ms. Parker Goins,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (please specify your order number again).
Have a great day,
The Spacefoot Customer Service Team
Reply from Foot Store
Hello Madam,
Please be advised that we have taken your opinion into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (please specify your order number again).
Have a great day,
The Spacefoot customer service team
Would not recommend: non-existent customer service
***Update after Foot Store's reply
I did exactly as Foot Store requested and contacted them at their spacefoot email address. No reply to my email whatsoever. So, no more responsive from that address than they have been to emails sent to their foot-store.co.uk address. Can only conclude that they have absolutely no interest in customer service and that their talk of "so that we can find a solution" is nothing but an empty platitude. Once they've got your money, that's it for them.
As a result, I now upgrade my recommendation to steering clear of this company completely, not only if you are buying something that may need to be changed for a different size.
***Original review:
I bought a pair of shorts. Delivery was fine and the item was as described. However, I was between sizes, and when the shorts arrived it was clear I needed large rather than medium. It’s at this point that Foot-Store let themselves down.
Their website offers instructions only for “returns”, but I wanted to exchange for a larger size rather than merely return for a refund. I’ve written to customer services twice by email to enquire about the process for making an exchange. I have received no reply to either of those emails (I sent my emails as a reply to their confirmation-of-order email, which comes from the same address as they list for their customer services, so I know for certain that the address was correct).
I also contacted them via their contact form on the website. Again, no response at all.
In other words, there is zero customer service. Simply not good enough for a online retailer in 2025. I would not buy from them again and would recommend to anyone else to avoid using them if the item being purchased is something that may need to be exchanged for a different size.
7 June 2025
Unprompted review
Reply from Foot Store
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to learn more in order to resolve this issue.
Please contact our customer service team at customer@spacefoot.com (specifying your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Shipping Costs
Received the product just fine, though probably would not opt for the expense of FedEx. It took a week to receive (albeit I live in the US).
8 July 2025
Reply from Foot Store
Good morning,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon! 😀
The Spacefoot Team
Delivery to slow and doesn’t say when…
Delivery to slow and doesn’t say when it’ll arrive
30 June 2025
Reply from Foot Store
Hello Mr. Orellana,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we tried to contact you by phone today without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (please specify your order number again).
Have a great day,
The Spacefoot Customer Service Team
Reply from Foot Store
Hello,
We are happy that your visit with us was pleasant and we hope to see you again soon!
Come back soon to try all our new offerings!
Have a great day and see you soon! 😀
The Spacefoot team
There is no tracking info provided
There is no tracking info provided. We never received the item
3 June 2025
Reply from Foot Store
Hello Mr. Wang,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to solve your problem and bring you satisfaction we have also sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
Reply from Foot Store
Hello Mrs Katsoulea,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we tried to contact you by phone today without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via the address customer@spacefoot.com (please specify your order number again).
Have a great day,
Couldn’t Recommend Foot-Store More Enthusiastically After My First Purchase From Them
I am thrilled with both my purchasing experience with Foot-Store and the items I received. My items did take a little bit of time to arrive (seemingly stuck couple of days at exit port; couple of days at US Customs; etc.), but since I was not in a rush for them that’s all fine, and they did get to me safely in about 10 days or so.
I am even more pleased though with the actual items I received. Exactly as advertised, original merchandise it seems (certainly not a cheap knock-off), at a pretty favorable price. Not the cheapest price out there, to be fair, but I am pretty sure that the couple of places that advertise the same items for cheaper - much cheaper - are likely to be a scam.
Anyway, I was originally slightly sceptical about purchasing from Foot-Store as I was previously not familiar with them - so I did some research online to see how legit a place it might be, and what I read was reassuring. After this purchase, I am certainly no longer sceptical.
9 June 2025
Reply from Foot Store
Hello ,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Footsore more like
The purchasing process was fine but the product is poor. I ordered cloud slides which look exactly like the cloud slides i already have, but are a poor imitation.
The footstore product is rigid and hard instead of the soft slides I was expecting. Don't buy these slides expecting comfort.
6 June 2025
Unprompted review
Reply from Foot Store
Hello,
Please be assured that we have taken your opinion into account and noted the problem. Rest assured that we will do our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we would like to know more to resolve this issue.
Please contact our customer service department at customer@spacefoot.com (mailto:customer@spacefoot.com) (quoting your order number)
so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Have shoes I can’t get in the USA
Have shoes I can’t get in the USA. Reasonable price and shipping.
24 May 2025
Reply from Foot Store
Hello! Thank you for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Reply from Foot Store
Hello ,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Unique sportswear products of Macron…
Unique sportswear products of Macron and Givova, pretty fast shipping. Very trustable, strongly recommend!
26 May 2025
Reply from Foot Store
Hello Ulysse,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Reply from Foot Store
Hello ,
Thank you very much for your feedback! I'm very happy to share your praise with the entire Spacefoot team.
We wish you a great day! 😀
Your Spacefoot customer service team,
Reply from Foot Store
Hello!
The entire Spacefoot team thanks you,
⭐⭐⭐⭐⭐
Have a great day and see you soon! 😀
The Spacefoot team
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