Tickets were available and taken straight to our hotel. Very friendly service and great communication on exactly what you need to do
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The match was good. However, I didn't like that we paid extra for online tickets but received physical ones.
Everything was as promised. Tickets arrived 24 hours before match and we had 3 seats together. Keep checking your match date because it may change and you won't get any specific notification. The ema... See more
Company replied
We booked tickets for Real Madrid v Celta Vigo, communication was good and we were given directions and instructions 2 days before the game. We met Helena who supplied us with the tickets, everything... See more
Company details
Written by the company
Football Experience is one of the world’s largest secondary marketplace for football tickets.
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4.2
Great
221 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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100% reliable and high-quality site
The football ticket website footballexperience.com is reliable and accurate. I bought 2 tickets from them for the Spanish league match between Real Madrid and Rayo Vallecano on March 9, 2025. First of all, the communication and service with them was fast and efficient for every question I asked the customer service via email or via WhatsApp. The next day we arrived at the Real Madrid field and the entry with the tickets was smooth and fast until we got to our adjacent seats that we really booked. Thank you very much for everything. I was afraid to buy only through the team's official website. Each ticket cost twice as much as what I bought through the website.footballexperience.com
9 March 2025
Unprompted review
Reply from Football Experience
Thank you for your fantastic review!
We're delighted to hear that you had a smooth and enjoyable experience purchasing your tickets for the Real Madrid vs. Rayo Vallecano match. Providing fast and efficient customer service is one of our top priorities, so it’s great to know that we could assist you promptly via email and WhatsApp.
It's also wonderful that everything went smoothly at the stadium and that you got the exact seats you booked. We understand that ticket prices can vary, and we’re glad we could offer you a more affordable and reliable option.
We truly appreciate your trust in Football Experience, and we look forward to helping you with your next football adventure! ⚽🎟️
Best regards,
The Football Experience Team
I took two tickets to the real madrid…
I took two tickets to the real madrid and atletico madrid match and the tickets were just like the ones i chose , a great experience
8 February 2025
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re thrilled to hear that you had a great experience and that your tickets for the Real Madrid vs. Atlético Madrid match were exactly as you selected. Your satisfaction is our priority, and we’re glad we could deliver a smooth and reliable service.
Looking forward to helping you with your next football experience! ⚽🎟️
Best regards,
The Football Experience Team
I haven’t received my tickets and I…
I haven’t received my tickets and I flew in from London to Turin to watch the game! I’m stuck and don’t know what to do now. No one has replied my email. The number on the website if fake and it doesn’t connect with WhatsApp! AVOID THEM!
18 January 2025
Unprompted review
Reply from Football Experience
Dear Shope,
We sincerely apologize for the inconvenience you experienced. Unfortunately, due to a technical issue on our website, the tickets were not available at the time of your purchase. We understand how frustrating this must have been, especially after traveling all the way from London to Turin for the match.
We want to assure you that your refund has already been processed. We deeply regret the lack of communication and any confusion caused by the contact details. We are actively working to improve our customer service channels to ensure this doesn’t happen again.
Once again, we are truly sorry for this situation. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Football Experience Team
Can't Fault My whole experience.
Can't Fault My whole experience.
E tickets arrived the day before the game as promised .
Great seats and the hospitality package was second to none . Expensive as tickets worked out about £350 each but my son will remember this for the rest of his life. Good communication from Saad when needed.
Will use again
9 November 2024
Unprompted review
Reply from Football Experience
Thank you for your wonderful review!
We’re delighted to hear that you had a fantastic experience and that everything went as promised, from receiving your e-tickets on time to enjoying great seats and an exceptional hospitality package.
Creating unforgettable moments is what football is all about, and we’re so happy that your son will cherish this experience for a lifetime! We'll also make sure to pass on your kind words to Saad.
Looking forward to helping you with your next football adventure! ⚽🎟️
Best regards,
The Football Experience Team
Would use this site again!!
Purchased tickets for the Real Madrid and Osasuna game 2 weeks ago
in Madrid. Not going to lie we were not 100% sure that it was legit but were willing to trust the reviews to make our son happy. My son and partner did receive their tickets and the match went ahead with great seats in the stadium. Please be careful to read all the print when booking. My partner thought he had agreed to meet outside the stadium for the tickets, however he had agreed to them being delivered to the hotel the night before. Mishap on my partner’s end and luckily the chap selling them responded to his Whatspp messages. Would purchase again from this site. Thank you!
9 November 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re so glad to hear that your son and partner had a fantastic time at the Real Madrid vs. Osasuna match and enjoyed great seats! We completely understand that buying tickets online can sometimes feel uncertain, and we appreciate you trusting us to make this experience happen.
Thank you for highlighting the importance of carefully reviewing the booking details—our goal is always to provide a smooth and transparent process. We're also happy to hear that our team was able to assist you promptly via WhatsApp.
We truly appreciate your support and look forward to helping you with your next football experience! ⚽🎟️
Best regards,
The Football Experience Team
Tickets
Tickets were available and they communicated with me prior to game. I would use the service again.
25 May 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re glad to hear that you found our service reliable and that our communication met your expectations. It’s great to know you would use our service again—we look forward to helping you with your next football experience! ⚽🎟️
Best regards,
The Football Experience Team
Real vs Deportivo
Real vs Deportivo. Was a good experience, website worked well, tickets were expensive but service was great. As described, tickets were sent 24 hours before kick off so all very smooth. Would use again.
14 May 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re delighted to hear that you had a great experience and that everything went smoothly with your tickets for the Real Madrid vs. Deportivo match. Providing a reliable service is our priority, and we appreciate your trust.
We look forward to assisting you again for your next football adventure! ⚽🎟️
Best regards,
The Football Experience Team
Total failure…
When I purchased a ticket I paid online about $400 Australian but somehow I was forced to cancel my trip to Europe. Therefore I try to find a way to contact the company for a refund of the purchase ticket unfortunately for days and days and days I tried to call them,at no avail.
Then finally, finally as the game date was getting closer Try to email them that I need a refund because I can’t appear at the game in person. Once again, there was no response. The time came when the game started. I still had a ticket and Australia in my pocket. I lost $400 to lack of communication between me and the seller. I’m telling you I will not do purchase any more tickets from this company. Sorry to say this, but that’s truth.
11 May 2024
Unprompted review
Reply from Football Experience
Dear valued customer,
Thank you for sharing your feedback regarding your ticket purchase. We understand your frustration and apologize for any inconvenience caused.
As per our terms and conditions, it is the responsibility of the customer to verify the exact match time from the official organizer's website before making a purchase. We regret to inform you that, based on the provided information, a refund is not possible in this instance.
We value your feedback and will take your experience into consideration to improve our communication and customer service processes.
Overall an amazing experience
Overall an amazing experience! If I need something answered you would contact me very quickly and you guys would email me updates about the event closer to the day of event. I decided to get it delivered to my hotel and it delivered day before the event as you say it would and everything went smoothly and worked perfectly without any issues. Would definitely use football experience again in the future and would recommend to anyone who is interested in doing this
21 April 2024
Unprompted review
Reply from Football Experience
Thank you for your amazing review!
We’re thrilled to hear that you had a smooth and hassle-free experience with us. Providing quick responses and keeping our customers updated are top priorities, so it’s great to know that our communication met your expectations.
We’re also happy that the hotel delivery worked perfectly and that everything went as planned. Your recommendation means a lot to us, and we can’t wait to assist you again in the future! ⚽🎟️
Best regards,
The Football Experience Team
I was afraid that I didn't had the…
I was afraid that I didn't had the tickets in hand
Like a clock work the tickets waited for me in the hotel lobby in Madrid
Great sits, good price and amaizing experience all and all
9 April 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re so glad to hear that everything worked out perfectly and that your tickets were ready for you at your hotel as expected. It’s great to know you enjoyed great seats at a good price and had an amazing experience overall.
We truly appreciate your trust and look forward to helping you with your next football adventure! ⚽🎟️
Best regards,
The Football Experience Team
very satisfied excellent service!
9 April 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re delighted to hear that you were very satisfied with our service. Your positive feedback means a lot to us, and we look forward to assisting you again in the future! ⚽🎟️
Best regards,
The Football Experience Team
Reply from Football Experience
Thank you for your review!
We’re happy to hear everything went well. Looking forward to assisting you again in the future! ⚽🎟️
Best regards,
The Football Experience Team
Good service. Great seats.
Good service. Tickets received electronically beforehand. Great seats.
Maybe woulld have been helpful to be notified that the match had been changed from Sunday to Friday, but fortunately we arrived on the Friday and in time.
8 March 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re glad to hear that you received your tickets smoothly and enjoyed great seats! We appreciate your feedback regarding the schedule change—we always strive to provide the best possible service, and we’ll take this into account to improve our notifications in the future.
We’re happy that everything worked out in the end and hope to assist you again for your next football experience! ⚽🎟️
Best regards,
The Football Experience Team
We bought 4 tickets for atletico madrid…
We bought 4 tickets for atletico madrid game specifically to be sitted together. The tickets didnt arrive as advertised and we had to call the representative. Eventually we got tickets but they were not together - 3 people in on zone and 1 lonely guy in the other side of the stadium
13 March 2024
Unprompted review
Reply from Football Experience
Dear Shimi,
Thank you for sharing your experience with us. We apologize for the inconvenience you faced with your ticket allocation.
Our policy is to seat customers together for each pair of tickets, except for tickets in the "best available category." We regret the mix-up that led to some members of your group being seated apart.
Your feedback is important to us, and we will use it to enhance our customer services. If you have any further concerns, please reach out to us.
Thank you for choosing us for your game day experience.
Best regards,
Very Professional and amazing team
Very Professional and amazing team
I highly recommend this page. I picked up the tickets day before the Game nesr the stadium.
10 March 2024
Unprompted review
Reply from Football Experience
Thank you for your kind words!
We’re delighted to hear that you had a great experience and found our team professional and helpful. We truly appreciate your recommendation and are glad the ticket pickup near the stadium was convenient for you.
Looking forward to assisting you again for your next football adventure! ⚽🎟️
Best regards,
The Football Experience Team
Amazing good communication answer on…
Amazing good communication answer on time and got the tickets 24 hours before as mentioned had à great time with my son thanks again
6 March 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re thrilled to hear that you had a great time with your son and that everything went smoothly, from our communication to receiving your tickets on time. Your satisfaction is our priority, and we truly appreciate your trust.
Looking forward to helping you with your next football experience! ⚽🎟️
Best regards,
The Football Experience Team
Good, but expandable software
A very good feature is the new sending the tickets as an e-ticket by email.
There is only one thing to talk about: the internet portal is not very helpfull disigned. There are a lot of funktions without explanation and without confirmation about the saved input. Also we received a lot of unnecessary emails created automatically which only creat confusion.
7 March 2024
Unprompted review
Reply from Football Experience
Thank you for your review and valuable feedback!
We’re glad to hear that you appreciated the convenience of receiving your tickets as e-tickets via email. Providing a smooth experience is our priority, and we appreciate your trust.
We also appreciate your comments regarding the website design and email communication. Your feedback helps us improve, and we will take this into account to enhance clarity and usability for our customers in the future.
We hope to assist you again for your next football experience! ⚽🎟️
Best regards,
The Football Experience Team
Price and service
The tickets cost me 279€ each when I got them on mail I saw the real price of 90 €. So it is very expensive. Except that the experience was very good. They kept me updating by mail for the delivery and the seats were very good too.
5 March 2024
Unprompted review
Reply from Football Experience
Thank you for your feedback!
We’re glad to hear that you had a great experience overall, enjoyed good seats, and appreciated our updates regarding ticket delivery.
Regarding pricing, we understand your concern. Our prices reflect market demand and include service fees that cover secure ticket sourcing, customer support, and operational costs. However, we always strive to provide the best value and a reliable experience for our customers.
We truly appreciate your trust and hope to assist you again in the future! ⚽🎟️
Best regards,
The Football Experience Team
My choose also next time👌
Well organized and smoothly ticket delivering. Don’t understand why is needed hotel details while digital delivering? My choose also next time due to reasonable service charge vs. English competitors.
2 March 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re happy to hear that you found the ticket delivery process smooth and well-organized. Regarding the hotel details, in some cases, we require this information as a backup option to ensure a seamless ticket delivery, especially for high-demand events. However, we appreciate your feedback and will continue to refine our process to enhance clarity for our customers.
We’re glad to know you found our service charges reasonable compared to other providers, and we look forward to assisting you again in the future! ⚽🎟️
Best regards,
The Football Experience Team
Very much last minute
Very much last minute, flying by the seat of pants, experience. Tickets arrived 10:40pm the night before the match. Nervous wait for their arrival. Ultimately though, going to the Bernabeu was a great experience, our seats were in a really good position, so I'm grateful for that
25 February 2024
Unprompted review
Reply from Football Experience
Thank you for your feedback!
We understand that receiving tickets close to the match can be a bit nerve-wracking, and we appreciate your patience. Due to the nature of high-demand events, ticket distribution sometimes happens closer to kickoff, but we’re glad everything worked out in the end.
It’s great to hear that you had an amazing experience at the Bernabéu and enjoyed excellent seats! We truly appreciate your trust and hope to assist you again in the future for another unforgettable football experience. ⚽🎟️
Best regards,
The Football Experience Team
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