Foot Locker Europe Reviews 

It says what went wrong LOL

ordered on next delivery weren’t even shipped after 3 days
When they were supposedly delivered they were delivered to my gate !!!
When I got in from work shock no parcel

Footlocker won’t refund or replace as the tracking says delivered

Take it up with trading standards

Case closed your problem

THE WORST COMPANY EVER
THIEVES
ROBBERS
SCAMMERS
AVOID AVOID AVOID

Arrived on time was worried because of the reviews but no problems

If I could give zero stars I would do so.
I ordered two items but for some weird reason it separated the items so on my bank statement it showed two payments which is fine by Footlocker Europe. I then was informed to collect my order from the store in Birmingham Bull Ring (Wednesday 8th May)

The manager in store explained only one item here and the other item you should get notified again shortly. Whilst I was in the store I was charged again by Freedom Sportsline LTD which apparently is one of their partners for the same price as one of my items which was £29.99. I informed the manager showing proof of being overcharged and they said this happens and they can’t deal with this in the store. I have been given the email to contact about the matter and I am receiving is a ticket number and will be dealt with shortly and write your reply but when I do, I keep getting the same response, ticket number and reply. They are not answering my emails so I will keep writing on here until they sort out my issue. I will also be returning my stuff as I do not want to support a company that think mistakes like this is ok. I will get the same stuff from elsewhere. People in this day and age do not have loads of money to be charged twice and think it’s ok to take their time to respond and just say sorry

Would give zero stars if I could. Ordered shorts for my husband, shown as in stock. One week later not even shipped yet should have arrived. Contacted customer services who said their website sometimes can’t keep up with orders and stock, so the item might be out of stock. However the item was still showing as in stock to order. 5 days later order cancelled by Footlocker as no stock, yet still the item is available to order. Now got to wait 6 days for a refund, looking at reviews I’m not alone in this. Disgraceful way to operate as a company

Who owns this website????

I would not recommend. I placed a order this had been delivered else where I had contacted customer support they advised they would give a refund they asked me to to complete a form whitch I did they kept saying it was completed incorrect they made me send this back and forth in the end they changed there mind and siad they will not give me a refund. I have now not received my item and waisted over £200 ponds I would avoid unless you want to be robbed

I ordered a shirt, got a message the order was placed and a day later they cancelled my order as the item was no longer available. I never order anything here again for sure.

After a week of waiting for the order to be shipped they issued me a refund, because these incompetent ppl sold more shoes than they had in stock

Not even worth one star.
The most horrendous company do not order!!!
Ordered some old skool vans in the sale to be sent knu skool vans, customer service is disgusting will only refund won’t honour the price on the ones I originally ordered. So I’ve lost out on my item because of incompetence and over shocking company!

First they didn’t send me whole order then I returned item and they haven’t refunded me. The amount of hassle with this company isn’t worth it shop elsewhere. Over £50 down and no comment from customer service!

Foot Locker Portugal - Santa Catarina - Porto
Over Christmas 2023 on the 23rd of December
Visiting family for Christmas we went to Foot Locker as we wanted to buy voucher cards as to give as Christmas presents - 180 euros in total. It was clear the staff were inexperienced at issuing voucher cards. After Christmas my family members went to redeem the vouchers and were given several excuses for why the vouchers didn't work. In meanwhile we were back in the UK and misplaced the receipt. After a few emails back and forward with Joao C. (Foot Locker Europe) he refused to verify our claim and "closed the case". This is thievery, 180 euros. There will be 180 euros in excess on the accounts for that day and surely security footage over the till which confirms our purchase and we still have the vouchers.
DON'T BUY FROM FOOT LOCKER specially in Porto - Santa Catarina , thieves.

Bought converse from my daughter to her mum for Xmas,
-Was told coming wed stayed in didn’t arrive
- Friday was told was delivered no one at address as at work, no parcel when home.
- contacted foot locker told them this is gift so needs sorting asap got basic computer replies back
- delivery company came on Monday to put slip on door and no parcel as they didn’t do it the Friday they claimed to deliver it
- still waiting , no parcel, no refund , no reply . Useless

Poor customer service can't speak to a human to sort delivery issues and DHL are awful as a delivery service but yet they still use them Evri is better than DHL and Evri is voted the worst courier service in UK

It took about 5 attempts for my payment to go through after getting continued errors. The box arrived damaged and sellotaped so was obviously damaged before it was sent but they didn’t care enough to change it.

Worst delivery service and no way to have a proper solution.
This might be an UPS responsability , but anyway footlooker just tell you to figure it out with them by yourself.

Shockingly bad. I wish I'd read the reviews before ordering from them. I ordered UGG boots for my daughter's main Xmas present. They have sent me a pair of men's Converse boots. I've sent 5 messages to the customer care team, and so far have been told "Sorry we sent you the wrong size, send it back for a refund. We don't have the size you want". I don't want a refund or the Converse in a different size. I want the item I have paid for. I can see from the footlocker website that the UGG boots have sold out, so I need to cut my losses, return the items I didn't ask for and hope they refund the money I've paid asap. I do a lot of online shopping and this is the worst service I have ever experienced. Apparently Footlocker is worth $2.7 billion. They should spend some of that on increasing the number of staff they have in the warehouse and on the helpdesk, train them up and pay them properly. I'll never buy from this company again and will warn everyone I know about them. Absolute disgrace

Placed order with free delivery.charged for the two items only received one plus they charged me a delivery fee.
Spoke to live chat five times all with different responses. Promised refund of delivery charge by agents but refused by the team that authorise the refund.
I’m furious what a joke this company is :( The error was with footlocker. I have all transcripts and on principle will continue to fight for the delivery fee as promised
Don’t use this company online they are a joke.

Refusing refund as they say I haven’t taken it to the correct DHL return point even though they supplied me the link to the drop off point!

Tracking and receipt supplied but literally no responsibility taken by footlocker and have said it’s my fault! AWFUL CUSTOMER SERVICE AVOID!!!

Never ever will use this company!They have received my package on 24th October 2023 (provided link that I have received at UPS drop off).Today is 7 November 2023 and I have still not received my refund.Keep going back and forth with different customer representatives via email.One that clearly has no idea how to use the link because she claims that it takes her to different order!Works just fine with me!

Refund me immediately otherwise this will be taken further!!!!

Order number: 31900440129245272064

Edit to add: today is 14th November 2023 and I have still not received my refund.I was provided with incorrect return label and they cannot find my return now.What a joke!They have apparently passed on to relevant department and have to wait even longer.Will update again!!!

Edit no.2.:Today is 21/11/2023 and still have not received refund.They have stopped responding my emails now!Case will be reported to Trading Standards!!!