Foot Locker Europe Reviews 

I ordered on Thursday morning and decided to read the reviews afterwards as I didn’t get a confirmation email straight away, I was expecting a really really bad experience with footlocker Europe and thought they wouldn’t arrive, email did take a few hours to come followed a few mins later with a email from dhl saying they had my parcel, and they was delivered the next day,5⭐️, excellent service with footlocker Europe

Never received my order, never arrived at DHL. Not possible to contact the customer service, only a chatbot which asks all the time for the same data. NEVER EVER I am going to place an order at this company again!!!!!!!!!

Never got my order. Said it was dispatched just never ever came. Don’t even think they stock half of what they say. Not sure why but seems to be a lot of the same thing. People just not getting stuff then being told it out of stock. DHL never ever got my parcel. Tracking still states parcel not received

1. Delivery address not checked, allowed me to place order with incomplete address. Result, had to get package re-delivered to drop off point.
2. Returned 2 x pairs of shoes. Refund only received for one pair.
3. Cannot find a number to speak to customer services to discuss. Have gone round in circles with a bot. They sent me an email with summary of the chat, but with no further information.

Terrible service, and very concerned re lack of refund, or way to get this rectified

Very poor. Let down yet again, zero customer service and crappy excuses as usual. Never again..

1st email from Footlocker: We're working on your order!

We'll send another email with a track-and-trace number when your items are packed and ready to be shipped.

2nd email from Footlocker, two days later: We are sorry

We are sorry to inform you that we have been forced to cancel items in your order 319************02 since they were not in stock anymore.

They've done this multiple times now, disgraceful system/service.

I ordered from the website with a discount but was subsequently charged the full amount even though the total that I was paying for displayed the total including the discount. I gave the company the benefit of the doubt by ordering again but the same issue happened again. I’m very disappointed as their policy cannot issue partial refunds which would have resolved this issue. Please be aware of this when placing future orders. The company policy needs to be challenged and reported to affect change.

DHL lost my 170 pound trainers deliveried to the wrong address and footlocker Europe will not refund me my money. This company has the worst customer service out
Of any retailer I have used avoid like the plague!!!

I placed an order with FL, then read the reviews, and had very low expectations! However my experience has been excellent. Order was delivered quickly, and the communications and updates between FL and delivery company very good too.

Rude dismissive staff. Sort out your staff training footlocker!Hardly any sizes available. Would never shop here or any other footlocker again,including online.

These are scammers, do not buy anything from this site, they cancel the order after a few days and do not return the money, this should be dealt with by the Police

I would give minus 5 stars if I could. Worst shop ever.
Bought runners back in November and had to return them due to an air bubble going flat for no reason in less than 3 months. Got a pair of asics of them as a replacement and had to bring these back within 8 weeks due to the material falling apart. Ordered a different pair of asics in the pavillions shop and got them to get them delivered to the shop as I needed to make sure they fitted me as they didn't have my size in the shop on the day. My runners where delivered to the shop on Monday, 8 days after ordering them. Arrived to the shop to find it closed and no one around to get my runners off. Contacted footlocker on webchat and still no runners, they have opened a ticket to locate the runners and sort out a collection for me but have not heard anything back from them.
Worst shop and service ever. I can honestly say I will NEVER shop there again.

Went in store had no sizes so ordered online..they came damaged it’s now to close to my holiday to mess about so I Ither take them or take none..the chat app was no help..tried fobbing me off with £15 off my NEXT PURCHASE..shove it

Made an order and money has been paid and waited 5 days with no update so contacted them saying they not been paid yet received an email

I purchased one item that was available in my size, footlocker took my money and 42 days after i received one email saying that my order was cancel because the items was out of stock.

So after 42 days of waiting and without my money and decided to cancel my order without any logical reason.

Avoid it at all costs

Really I should put no stars. This website trick me for Focker locker. I order twice and did not receive none of my items. I contact them on webcam explain all the necessary information I get no where..THIS WEBSITE ARE SCAMMERS DO NOT OREDR FROM FOOT LOCKER EUROPE

Ordered a pair of converse for my self which I had been looking for, for a while they came in the incorrect size I was unable to speak to anyone in customer service just a bot that requested I order again once again they came in the incorrect size. Customer service did finally email to say yes you guessed it order again. 3 days later they then email to say dont order for another 10 days because we are having an IT issue but then you will be able to order again and rectify our incompetence. Shocking service

Poor...shouldn't be able to order something that is not in stock. Took 4 days for them to tell me it was no longer in stock and cancelled my order.
Refunded money quickly but seems like they cannot manage their website/stock as seems to be a common problem. Won't bother ordering again

Ordered pair of Nike sneakers. They arrived fast, but there was a defect on one of the shoes. Very disappointed, as I wanted them so badly. The process of return online seems a bit complicated. So brought them to the shop and they gave me the money back, no problem.

Last 4 orders 3 have gone wrong the customer service is honesty one of the worst Iv ever come across can’t speak to a manager the reviews for footlocker say it all when there’s a pattern it’s true go jd guys at least they delivery them and have customer care

Absolutely fantastic experience great products and fast reply to my messages delivery was 2 working days and my purchase was as I expected I don't know what all the bad reviews are about because this company is legit 😊