Footman James Reviews 

A car accident is one of the most stressful experiences you can go through, and a poor insurance experience can make it even worse.

I have nothing but praise for Footman James. The process was extremely straightforward from start to finish. They provided clear timelines, outlined exactly what documents were needed, and kept me updated throughout.

There were no aggressive negotiations—just professionalism at every stage—and the claim was settled quickly.

Our claims handler, Hayley Cooke, was excellent: responsive, courteous, and efficient. Exactly what you want in a situation like this.

Very good communication and service Thankyou

Great people and I’m happy I was able to buy a cost effective multi car policy having insured my classic Moggie for years with Footman.

Insurance was good but their greedy partner Premium Credit kept on changing the pay dates-shame! - now got a better price from Lancaster anyway.

This is my first time insuring a classic car and so I wasn't sure what to expect. Footman James made the process both easy and painless and above all I was very happy with the cost of the premium.

Very informative and helpfull pleasure to deal with Footman James many thanks

Honest and easy to deal with Thank you Molly

I’ve used footman James for many years. Always had a great service and good price for my classic vehicle insurance requirements. Got two insured at the moment. I’d highly recommend this company for your classic insurance. The staff are always helpful and talk you through your options.

Usual boring long verbatim read outs as all insurances do… but aside from that, very good, reasonable price and good cs from Molly

Kyle explained everything regarding the classic insurance: put my mind at rest, if this is the customer care you give ,I’ll be recommending you and the company to everyone; thankyou ,Kevin mills

Friendly helpful staff - clear information and insurance policies that reflect my needs. A happy customer.

Good old fashioned customer service. Got through to someone really quickly, she understood my situation and suggest an outcome that worked for me. I have been with Footman James now for +5 years and every year things have consistently been good with delivering a specialist product for my classic car.

Quick, the lady was patient enough to wait for my answers.
very straightforward really

Good explaining

As a customer since 1980 ish, ( Clarkson Puckle ) and one claim for a windscreen in that time, with a renewal of £500+ , I thought it time to search the market. A company with almost as long in the market, quoted over £100 less, and all agreed value. A courtesy call to tell FJ received a ' thanks for letting us know ' response.. No offer to review their quote. So much for customer care. I guess in these times, we all have to shop around each time at renewal. Don't expect a broker, which they all are, to protect your interests.

I've been with Footman James for about 8 years and always found them helpful and their prices reasonable. I contacted them this week as I had sold one of my classic scooters and bought a new scooter instead. With Classic Insurance Policies you don't build up a no claims bonus (NCB), so having discussed options, took out new multi vehicle policy which covers both new and old scooters and will allow me to build up a NCB over time (hopefully!) I spoke to a nice lady; Chelsea at FJ, and she gave me a very reasonable quote for the new policy, and a decent discount as I was a loyal customer. I had previously checked with another Insurer (Carole Nash), and they quoted me a ridiculously high premium for the new scooter, despite the fact I'm in my early 60's!

I bought an old Mini and wanted to insure it with a company who understood its value. Molly at Footman James patiently listened to my detailed description of the vehicle and provided a competitive quotation including an agreed valuation which is so important with cars of this age and condition. In this 'computer generated' world it was nice to deal with an understanding human being.

Knowledgeable, helpful staff. Who are there to provide a good service .