Footman James Reviews 

199
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the excellent service and competitive pricing. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the process of obtaining insurance clear and hassle-free. Many appreciate the personalized approach, with agents taking the time to understand individual needs and explain policy details thoroughly. The efficiency of the service, from initial quotes to policy renewals, is frequently mentioned, contributing to a smooth and pleasant experience for most. However, some customers also noted significant price increases at renewal without changes in circumstances, leading to dissatisfaction. A few other people also felt that customer service had declined, citing rude staff, slow responses, or a lack of accountability for concerns. There were also instances where customers experienced unexpected cancellation fees or difficulties with policy adjustments.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Price

Customers consistently note positive experiences with price, often highlighting very good rates, reasonable... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful, professional,... See more

Product

Reviewers highlight positive aspects of the product, with many customers appreciating the ability to find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. I took out the new multi car policy. Very good rates and excellent cover offered. The sales agent was brilliant and explained everything perfectly. I would highly recommend giving footm... See more

Rated 5 out of 5 stars

Joe at Footman James was absolutely brilliant. He understood my requirements and came back with exactly what I wanted at a good price point and carefully explained the additional products some of whic... See more

Rated 5 out of 5 stars

I’ve used footman James for many years. Always had a great service and good price for my classic vehicle insurance requirements. Got two insured at the moment. I’d highly recommend this company for... See more

Rated 5 out of 5 stars

Easy simple clear quote in person saturday morning by phone , reasonable cost. Excellent all around service . Tgank you Footman James insurance team .


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

199 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(199)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Crazy prices....

Got quoted £245 for a 42 yr old 250cc,£ 300 compulsary excess,wow!.....( my 900 triumph was £ 92 elsewhere as a comparison) ....went through quotezone in the end and got insured for £39!!!!!! With NO excess....around SIX TIMES CHEAPER

3 May 2026
Unprompted review
Footman James logo

Reply from Footman James

Thank you for your feedback, We appreciate you sharing your concerns and would like to gather some further details. If you could respond to sales@footmanjames.co.uk with your contact and quotation details , one of the team will be in touch.

Rated 5 out of 5 stars

Caterham car Insurance

I wanted to insure a Caterham car having been refused by my current insurance company because they do not cater for “kit cars”
Footman James sorted out my insurance quickly and efficiently. Ann was really helpful and explained the policy throughly and answered any questions.
Highly Recommended !

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great overall service and price

Phone answered quickly and was helped by a delightful lady called Chelsea who has able to answer my many questions about covering my beloved classic car, showing great product knowledge without being pushy.
I highly recommend Footman James as an insurer , great service, great price.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Speaking to an agent that was…

Speaking to an agent that was possitivley motivated and friendly made the process of motoring admin something much better than many past experiences.
The cost was within my expected budget,suprisingly.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Been with them for years

Been with ghem for years. Chelsea sorted out my insurance very well. What an angel she deserves a pay rise and a promotion! Thank you so much. Alex S

7 April 2026
Unprompted review
Rated 5 out of 5 stars

So much easier to deal with than other…

So much easier to deal with than other "highstreet" insurers, they just understand how to deal with more complicated requirements, especially multiple vehicles. Speak to a real person, not a "computer says no"!

23 April 2026
Unprompted review

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