Forces Mutual Reviews 

335
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for taking the necessary time to explain insurance policies thoroughly, ensuring that individuals find the exact coverage they need without feeling rushed during consultations. Reviewers consistently note that customer support representatives are always polite, attentive, and extremely professional. People also note the exceptional value for money, stating that setting up various protection plans is completely straightforward, transparent, and remarkably affordable. Though some customers were dissatisfied with the service, a few individuals experienced frustrating communication gaps, extended delays, or a complete lack of proper documentation after purchasing their policies.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting advisors who are exceptionally... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who take the time... See more

Service

People report positive experiences with service, frequently highlighting professional, knowledgeable advisors... See more

User experience

Customers expressed absolute satisfaction with the overall user experience, describing the process as... See more

Price

Consumers experience great satisfaction with the affordable rates, noting that they were able to secure the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more

Company replied

Rated 5 out of 5 stars

Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more

Company replied

Rated 5 out of 5 stars

Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more

Company replied

Rated 5 out of 5 stars

I have been very impressed with the process of taking out this policy. On ringing the customer care line, to make initial enquiries, a young man named Luke, was extremely helpful. The following proc... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.


Contact info

4.9

Excellent

TrustScore 5 out of 5

335 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(335)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

Sophie is a true asset to the Forces…

Sophie is a true asset to the Forces Mutual team. Treated both my partner and me with the utmost professionalism and care throughout our interactions.

Sophie's extensive experience and in-depth knowledge were clear as they not only answered all our questions but also took the time to explain various policy clauses that would typically be unfamiliar to those outside the insurance industry. This helped us feel fully informed and confident in our decisions.

I highly recommend Sophie to anyone looking to consolidate their insurance policies or seeking guidance to better protect themselves against future risks. I will certainly be recommending both Sophie and Forces Mutual to my colleagues in the future.

12 August 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi James,

Thank you for sharing such great feedback for Sophie. She certainly is a true asset to us at FM.

We are delighted to hear she provided you with a professional service and that you would recommend Sophie & Forces Mutual to your colleagues in the future.

Heidi

Regional Manager

Rated 5 out of 5 stars

Working with Ashleigh!

Worked and still work with Ashleigh. She is definitely the best! She is always on time with her calls and takes you through the process smoothly; carefully explaining each step! She is definitely an asset for Forces Mutual.

6 August 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi Mawunyo,
Thank you for taking the time to leave Ashleigh a positive review, its great to hear that your happy with the service she provided. We really appreciate your feedback,

Clare
Regional Manager

Rated 5 out of 5 stars

Karoline is simply fantastic!

Karoline has been simply fantastic in supporting me to arrange all of my various insurance policies. Without her support I would not have had the cover that I needed.

Thank you Karoline! Your hard work is very much appreciated and I am very grateful.

13 August 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi Alfred,
Thank you for taking the time to leave Karoline a review, its great to hear that her work has had such a positive impact. We really appreciate your feedback,

Clare
Regional Manager

Rated 4 out of 5 stars

Karoline

Karoline was very helpful and didn’t seem to try push anything and left it all to be my decision of what I thought I needed

7 August 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi Kieran,

Thanks for taking the time to leave a positive review for Karoline.

Its great to hear you were happy with the service she provided and we really appreciate your feedback.

Heidi

Regional Manager

Rated 5 out of 5 stars

Natasha was very helpful

Natasha was very helpful, patient and thorough in her explainations.

5 August 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi Kate,
Thank you for taking the time to leave a Natasha a review. Its lovely to hear about a positive experience and always appreciate feedback.

Clare
Regional Manager - South

Rated 5 out of 5 stars

Made it very easy to understand what…

Made it very easy to understand what they can do for you

4 August 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Many thanks for your positive review Nathan. Glad to hear your experience with us, and what we can offer, was easy to understand.

Heidi

Regional Manager

Rated 5 out of 5 stars

Above and beyond

Ross spent a full year working with us as our circumstances changed and we identified what we could afford vs what we needed. The experience he gave us was patient and supportive and we cannot thank him enough. He helped us find the products that were best for us, and then did it again, and again as our circumstances changed.

Thanks Ross, we appreciate your patience and hard work.

1 July 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi Mark,

Many thanks for taking the time to share your appreciation for Ross. Your message highlights the qualities that Ross brings to his role—Patience, support, and commitment to customer service.

We will ensure that your feedback is shared with Ross and the wider team. Recognition like this inspires us all to continue delivering the highest level of care to our customers.

Heidi

Regional Manager

Rated 5 out of 5 stars

Forces mutual has great options and my…

Forces mutual has great options and my meeting with Laura was great, she’s great to talk to and was very friendly.

10 July 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hello Robert,

Many thanks for taking the time to share your feedback with us. We're delighted to hear your meeting with Laura was a positive one.

Kind regards,

Heidi

Rated 5 out of 5 stars

Helpful and prompt

Sophie was exceptionally helpful and straight forward. There was nothing hidden and or kept secret, any sort of exclusions or anything I queried was answered well and quelled any worries. Didn’t mess me around, all in all fantastic service.

15 July 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Thank you for your feedback regarding your positive experience with Forces Mutual.
Its great to hear you've had a positive experience and that Sophie was able to assist you in a straight forward and helpful manner.

Kind regards,

Heidi

Regional Manager

Rated 5 out of 5 stars

Dianne Robertson (SBA Cyprus Sales)

Dianne Robertson (SBA Cyprus Sales Supervisor) of Forces Mutual is an absolute superstar. She made the process of insuring two vehicles in Cyprus and arranging Marine Insurance as easy as possible. I would highly recommend her services. Outstanding.

13 July 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Dear Mr. McAdam,

Thank you for sharing such great feedback for Dianne.

We really appreciate you taking the time to write a review of your experience and delighted to hear that Dianne made the insurance process easy for you.

Kind regards,

Heidi

Regional Manager.

Rated 5 out of 5 stars

If only all insurance policy renewals…

If only all insurance policy renewals were this easy! In and out with a better deal each time, super efficient and everything is clearly explained and understood.
Thanks for the help as always Dianne Robertson - SBA Cyprus Sales Advisor .

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

Worked with Sophie Travers from Forces Mutual and she was brilliant. Not knowing what exactly I needed at the beginning she worked with me over a number of sessions to identify what was the right package for me. She was very accommodating and understanding and I never felt rushed or pressured at any point. I will definitely be going back to Sophie again for insurance advice in the future.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Karoline helped my wife and I to get…

Karoline helped my wife and I to get the best policy when we called her. She came over and we did everything at the comfort of our home. When she found out that our little one had disabilities, he recommended a free respite for my family. It doesn’t get better than this.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Great support and guidance.

We were guided by Jennie Lewis through our insurance quote and set up. She quickly built rapport me and my wife making us feel comfortable when discussing sensitive personal information required for life and critical illness insurance. Would recommend discussing with forces mutual as they understand military life.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Member of staff - Sarah

Sarah took my call and answered my queries and everything was resolved in a timely manner. Very polite and helpful.
Would definitely recommend her help

30 May 2025
Unprompted review

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