Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more
Company replied
Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more
Company replied
I have been very impressed with the process of taking out this policy. On ringing the customer care line, to make initial enquiries, a young man named Luke, was extremely helpful. The following proc... See more
Company replied
Company details
Written by the company
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Contact info
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, United Kingdom
- 0151 363 5290
- forcesmutual.org
4.9
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cherie was very helpful
Cherie was very helpful, she explained everything into details and made me understand what plan would help me in my career.
8 October 2025
Unprompted review
Reply from Forces Mutual
Hi Patrick,
Thank you for taking the time to leave a positive review for Cherie. We are really pleased to hear that she explained everything in detail and what plan would be beneficial in your career.
We will ensure that your feedback is shared with Cherie and the wider team.
Heidi
Regional Manager
Forces Mutual
My Advisor Stacey was helpful. Very clear when she spoke and helped me understand when I didn't know what to do. Fully recommend Forces Mutual.
8 October 2025
Unprompted review
Reply from Forces Mutual
Hi Owen,
Many thanks for your positive feedback for Stacey. We really appreciate the time you have taken to write a review.
Heidi
Regional Manager
Excellent service and great prices
Excellent service and great prices. I’ve got a life and travel insurance policy with Forces Mutual which were both super easy to set up.
16 July 2025
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave a positive review, we are delighted that you found our service easy to use and will make sure your feedback is shared with the team,
Clare
Regional Manager
Insurance application
Jennie was extremely helpful and friendly, very easy to talk to. She was professional, going through the legal stuff and also answering my questions in an , easy to understand manner. She also left me contact details and I was able to get in touch straight away for any clarification I needed. I cannot fault her at all . Thank you
11 September 2025
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave a positive review for Jennie. It great to hear that her professionalism and knowledge helped you make an informed choice around your cover.
We will pass your feedback onto Jennie and share it with the wider team.
Clare
Regional Manager
Dianne Robertson sorted it all out for…
Dianne Robertson sorted it all out for me and there was no pressure at all for me.
2 August 2025
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave a positive review for Dianne. We will ensure your feedback is shared with Dianne and the wider team,
Clare
Regional Manager
Lisa Buffy is very informative and goes…
Lisa Buffy is very informative and goes out of her way to help you make the best decision. Cheers
19 September 2025
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave a positive review for Lisa, we are delighted to hear that the information she gave you helped you make a choice that is right for you.
We will make sure your feedback is shared with Lisa and the wider team.
Clare
Regional Manager
Forces Mutual
Forces Mutual
We had a great conversation about the importance of the policy and how it works. I have understood all the details about the decision we’ve made and I’m happy to share the great effort that she made. Thank you
16 September 2025
Unprompted review
Reply from Forces Mutual
Hi Jonathan,
Thank you for leaving positive feedback on your experience with Forces Mutual.
We really appreciate you taking the time to leave a review.
Heidi
Regional Manager
Very straightforward
I was extremely impressed with Sophie from Forces Mutual who gave a very clear and concise brief regarding life insurance. Able to take the time to explain in detail the importance of having cover in place for both myself and my family, ensuring that I fully understood the benefits and implications. Sophies knowledge and approachable manner made what could have been a complex subject very straightforward. I came away feeling informed, reassured, and confident in the decisions I made.
16 July 2025
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave a positive review for Sophie. We are really pleased to hear that she made the process straightforward, you fully understand the cover you have taken and you have peace of mind its suitable.
We will ensure that your feedback is shared with Sophie and the wider team.
Clare
Regional Manager
Had a meeting with Sally about insurance
Had a meeting with Sally about different insurances, she came to me which made it a lot easier. Sally was very helpful and provided me with all the information i needed and helped me pick out a plan suited to me.
3 September 2025
Unprompted review
Reply from Forces Mutual
Thank you for leaving a positive review for Sally, we are pleased to hear that her help has ensured your happy with your plan.
We will ensure your feedback is shared with Sally and the wider team.
Clare
Regional Manager
Great experience
Great experience, our advisor Jennie walked us through the process and made sure we had everything we needed in time for taking a mortgage out on our first home. You can tell that she really cares about her customers. Couldn't recommend highly enough!
1 August 2025
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave Jennie a positive review, we are delighted she was able to help. Congratulations on the purchase of your first home!
We will make sure your feedback is shared with Jennie and our wider team.
Clare
Regional Manager
Good quality cheap insurance
Good quality cheap insurance. Paula made the plan very easy to understand and made the whole process smooth and fast
13 August 2025
Unprompted review
Reply from Forces Mutual
Thank you for the positive feedback for Paula. Its great to hear that you were happy with the process and we will ensure your feedback is shared with Paula and the wider team,
Clare
Regional Manager
Sue was an amazing help getting my car…
Sue was an amazing help getting my car which recently returned from Cyprus insured. At the same time she came up with a plan to put another car of ours onto the same policy temporarily until our daughter found her own insurance for that vehicle.Thankyou Sue for your time and support. - Andy
12 September 2025
Unprompted review
Reply from Forces Mutual
Hi Andrew,
Thank you for the positive feedback on your experience with Sue.
We really appreciate your review and will ensure it gets shared with Sue and the wider team.
Heidi
Regional Manager
Jenny was fantastic
Jenny was super helpful and explaining the different elements that was applicable to our family environment.
12 September 2025
Unprompted review
Reply from Forces Mutual
Many thanks for leaving a positive review for Jennie.
We are very happy to hear she was helpful and explained everything applicable to you and your family and appreciate your feedback.
Heidi
Regional Manager
Well trained staff
Well trained staff. Explain everything I need to know and help me to get the best insurance.
5 September 2025
Unprompted review
Reply from Forces Mutual
Hi Ekrano,
Thank you for sharing your positive feedback. We are delighted to hear that you benefited from our advisors explanation.
We really appreciate you taking the time to leave a review,
Clare
Regional Manager
John was very helpful and clear with…
John was very helpful and clear with his words
31 August 2025
Unprompted review
Reply from Forces Mutual
Thank you for leaving a positive review for John.
Your feedback is much appreciated and we will ensure it gets shared with John and the rest of the team.
Heidi
Regional Manager
I found the experience great as they…
I found the experience great as they really helped to make sure I understand everything and made sure I got what I was asking for. Dianne was a great help with renewing my car insurance
1 September 2025
Unprompted review
Reply from Forces Mutual
Hi Morgen,
Many thanks for leaving positive feedback for Dianne. Its very much appreciated.
Heidi
Regional Manager
Sam explained everything I need to know…
Sam explained everything I need to know and it was really helpful for me to understand the product
24 July 2025
Unprompted review
Reply from Forces Mutual
Hi Barbara,
Thanks for leaving a positive review for Sam. We're glad to hear you feel Sam explained everything well so you could fully understand the product.
Heidi
Regional Manager
Quality of Service excellent
My wife and I contacted Jennie in relation to seeking advice for Life Cover and she enabled and guided us through the process in a most excellent manner
6 September 2025
Unprompted review
Reply from Forces Mutual
Thank you for sharing such great feedback for Jennie.
We are delighted to hear she provided you with an excellent service.
We will ensure your feedback is shared with Jennie and the wider team.
Heidi
Regional Manager
James in Episkopi Garrison branch was…
James in Episkopi Garrison branch was absolutely brilliant. He was very helpful and offered the best package for us. I would highly recommend James to everyone.
3 July 2025
Unprompted review
Reply from Forces Mutual
Hi Jit,
Many thanks for taking the time to leave a positive review for James, we are delighted to hear you found him helpful and that you would recommend him to others.
Heidi
Regional Manager
My enquiry was resolved quickly and efficiently
Paula explained everything I was unsure about and gave me sound advice to allow me to get the best policy.
She was easy to talk to and answered all my questions. I would recommend them to anyone in the same or similar situation to myself.
7 August 2025
Unprompted review
Reply from Forces Mutual
Hi Alex,
Thank you for sharing your positive feedback.
Its great to hear you are happy with the customer service provided by Paula and that you would recommend her to others.
We really appreciate you taking the time to write a review.
Heidi
Regional Manager
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