Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more
Company replied
Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more
Company replied
I have been very impressed with the process of taking out this policy. On ringing the customer care line, to make initial enquiries, a young man named Luke, was extremely helpful. The following proc... See more
Company replied
Company details
Written by the company
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Contact info
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, United Kingdom
- 0151 363 5290
- forcesmutual.org
4.9
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Forces Mutual
Hi Stephen,
Thank you for taking the time to leave a positive review, we will ensure its shared with the wider team,
Clare - Regional Manager
Cherie is amazing and very helpful…
Cherie is amazing and very helpful couldn’t have asked for more from her. Always listens properly and wants the best for you.
2 April 2026
Unprompted review
Reply from Forces Mutual
Hi Snowdon,
Thank you for taking the time to leave a positive review for Cherie. Its great to hear that she has been helpful and takes time to listen. We will make sure your feedback shared with Cherie and the wider team,
Clare - Regional Manager
Excellent help from Jennie
Jennie has been excellent in outlining and recommending a bespoke life insurance policy. She has been professional, flexible and made the whole process as simple as possible. I wouldn't hesitate to recommend her to anyone seeking advice on relevant policies.
28 May 2026
Unprompted review
Reply from Forces Mutual
Hi Jack,
Thank you for taking the time to leave a positive review. We are delighted to hear that Jennie has made the process simple and you have the cover you need. We will ensure your feedback is shared with Jennie and the wider team,
Clare - Regional Manager
Reply from Forces Mutual
Hi Oliver,
Thank you for taking the time to leave a positive review, it great to hear that you are happy with our service.
Clare - Regional Manager
Easy and efficient experience
Had a great experience with forces mutual, Sophie was excellent at informing me what was available and relevant for me, super friendly and bright too. Will be using more in the future
24 March 2026
Unprompted review
Reply from Forces Mutual
Hi Evie,
Thank you for taking the time to leave a positive review Sophie. We are pleased to hear you had a good experience and will ensure your feedbacks shared with Sophie and the wider team,
Clare - Regional Manager
Forces Mutual in Faslane experience
Suzanne from Forces Mutual in Faslane was really helpful. She took the time to answer all of my questions and helped me to understand all of the key points with starting a life insurance policy. I was able to narrow down a policy that suited me and fit within my budget. Great experience overall, very professional. This is what you need when you are making longer term decisions such as getting life insurance.
30 April 2026
Unprompted review
Reply from Forces Mutual
Hi Jordan,
Thank you so much for taking the time to leave Suzanne a 5* review. We are thrilled she was able to assist you in understanding your insurance needs etc.
Kind Regards,
Sophie - Regional Manager
Reply from Forces Mutual
Hi Gorden,
Thank you so much for leaving us a 5* review. It is very much appreciated and we are glad you received great service.
Kind Regards,
Sophie - Regional Manager
I have used force mutual since last year
I have used force mutual since last year and it really helped me when I cancelled my flight for service reasons
12 May 2026
Reply from Forces Mutual
Hi Karanja,
Thank you for taking the time to leave us a review, we are thrilled that you have had a positive experience with Forces Mutual and that we were able to assist you with your cancelled flights. I will ensure your review is shared with the wider team.
Kind Regards
Sophie - Regional Manager
Really helpful and allowed me to…
Really helpful and allowed me to understand what I was actually purchasing , and what I could gain from it. Didn’t push me into buying anything and just recommended the best one to suit me. Paula was amazing!
30 April 2026
Unprompted review
Reply from Forces Mutual
Hi Harry,
Thank you so much for taking the time to leave us a positive review. We are glad you found Paula to be amazing and that she was able to help you understand what we offer and how this could benefit you.
I will ensure this is shared with Paula and the wider Forces Mutual Team.
Kind Regards,
Sophie - Regional Manager
Avoid - They don't pay out
Terrible experience trying to make a claim.
A removals company destroyed our dining room table and the company refused to pay out because the table was disposed of. As we have a toddler and nowhere to store the table, it made most sense to get rid of it and was a hazard to our child in the house. Even providing photos and the removals company admitting blame and damage, Forces Mutual used the small print to avoid having to pay out. The whole process took nearly 6 weeks of continuous chasing for a deeply disappointing result.
We have been with Forces Mutual for 6 years now and it is telling to see how they treat loyal customers.
Avoid Forces Mutual as they will do anything to avoid supporting the customer.
11 May 2026
Unprompted review
Reply from Forces Mutual
Hi Charlie,
We are sorry to hear you have had a poor experience with our Claims Team. We would like the opportunity to look into this further for you and I have escalated this today on your behalf. We have your email address and will be in touch soon to try to resolve this matter to your satisfaction.
Kind Regards,
Sophie - Regional Manager
Extremely good discounts for the sivil…
Extremely good discounts for the sivil service,
30 April 2026
Reply from Forces Mutual
Hi Andy,
Thank you for taking time to leave a positive review. I'm glad you are happy with our products and pricing.
Kind Regards,
Sophie - Regional Manager
very knowledgeable…
Advisor Karoline very knowledgeable understanding and always talks through all the options possible and lets you choose without any pressure on you or feeling cornered into buying a certain package or go with a specific company
22 April 2026
Unprompted review
Reply from Forces Mutual
Hi Rhys,
Thanks for leaving a positive review for Karoline. It's good to know she provided you with great service and options. I will ensure this review is shared with Karoline and the wider team.
Kind Regards,
Sophie - Regional Manager
Reply from Forces Mutual
Hi Maria,
Thank you for taking the time to leave a positive review for Dianne, we will make sure its shared with her and the wider team,
Clare - Regional Manager
Sue was helpful and thorough
Sue was helpful and thorough. She navigated the systems and helped find solutions. I could not have asked for more.
Thank you Forces Mutual
6 May 2026
Unprompted review
Reply from Forces Mutual
Hi Sophia,
Thank you for leaving a positive review for Sue, will will make sure this is shared with her and the wider team,
Clare - Regional Manager
Reply from Forces Mutual
Hi Martin,
Thank you for taking the time to leave a positive review, will ensure its shared with the team,
Clare - Regional Manager
Simple process
Simple process, competitive prices.
Really easy to find the right policy and set it up. Exactly what I was after, and in a rush!
23 March 2026
Reply from Forces Mutual
Hi Matt,
Thank you for taking the time to leave a positive review, we will ensure its shared with the team,
Clare - Regional Manager
Really professional and helpful
Really professional and helpful. I found the experience and absolute education, and will definitely recommend to others.
16 April 2026
Unprompted review
Reply from Forces Mutual
Hi Chris,
Thank you for taking the time to leave a positive review, we are delighted to hear that you would recommend Forces Mutual to others. We will ensure your feedback is shared with the wider team,
Clare - Regional Manager
Worth it - Don’t Delay!
Karoline helped me understand the policies, process and implication in a simplest way that eventually enabled me in making an informed decision. My heartfelt thank you to Karoline and team for being genuinely helpful to us!
24 March 2026
Unprompted review
Reply from Forces Mutual
Hi Khim,
Thank you for taking the time to leave a positive review. We are very happy to hear that Karoline made the process simple and helped you make an informed choice. We will share your feedback with Karoline and the wider team,
Clare - Regional Manager
Good customer service and policy cover
Jennie was really helpful and dedicated, agreeing to meet me out of normal office hours to accommodate my own circumstances, and spending more time to discuss everything than I expected to need. I'm satisfied that I got the right Critical Illness cover for my needs.
24 March 2026
Unprompted review
Reply from Forces Mutual
Hi Rob,
Thank you for taking the time to leave positive feedback for Jennie, we're delighted to hear she was helpful and dedicated and appreciate you leaving a review
Heidi
Regional Manager
Jennie was a fantastic advisor
Jennie was a fantastic advisor. She was really great at explaining all the options available to us and answering all of our questions.
9 March 2026
Unprompted review
Reply from Forces Mutual
Many Thanks for leaving a positive review for Jennie! we will ensure this gets fed back to her and the rest of the team.
Heidi
Regional Manager
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