Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more
Company replied
Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more
Company replied
I have been very impressed with the process of taking out this policy. On ringing the customer care line, to make initial enquiries, a young man named Luke, was extremely helpful. The following proc... See more
Company replied
Company details
Written by the company
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Contact info
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, United Kingdom
- 0151 363 5290
- forcesmutual.org
4.8
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks Ross!
My advisor, Ross was extremely helpful. He called back promptly after an expression of interest in life and critical illness cover and provided clear and excellent advice and support throughout the call.
14 March 2026
Unprompted review
Reply from Forces Mutual
Hi Peter,
Thanks for leaving us a 5* review. I'm pleased to hear Ross provided you with great customer service and that you were provided with clear advice.
Kind Regards,
Sophie - Regional Manager
John is a really a well mannered…
John is a really a well mannered gentlemen and very easy to approach .
26 June 2026
Unprompted review
Reply from Forces Mutual
Hi Kelepi,
Thank you for taking the time to leave a positive review for John, we are so pleased to here that he was easy to approach. We will ensure your feedbacks shared with John and the wider team,
Clare - Regional Manager
Reliable & supportive
3 July 2026
Reply from Forces Mutual
Hi Prakash,
Thank you for taking the time to leave a positive review .We will ensure your feedbacks shared with the wider team,
Clare - Regional Manager
Reply from Forces Mutual
Hi Mike,
Thank you for taking the time to leave a positive review for John, we are so pleased to here that he was helpful. We will ensure your feedbacks shared with John and the wider team,
Clare - Regional Manager
Listening Too
Sam, understood my needs and explained my advantages and limitations helping me make informed decisions.
5 June 2026
Unprompted review
Reply from Forces Mutual
Hi Susana,
Thank you for taking the time to leave a positive review for Sam, we are so pleased to here that she was helpful and helped you make a choice. We will ensure your feedbacks shared with Sam and the wider team,
Clare - Regional Manager
Great team
Jim was great with sorting us out with all our questions and spending time with us to understand it all!
9 July 2026
Reply from Forces Mutual
Hi Carla,
Thank you for taking the time to leave a positive review for Jim we are so pleased to here that he took time to help you understand your options. We will ensure your feedbacks shared with Jim and the wider team,
Clare - Regional Manager
Very kind and quick to respond and help…
Very kind and quick to respond and help you. Also very affordable.
5 July 2026
Reply from Forces Mutual
Hi,
Thank you for taking the time to leave a positive review. We will ensure your feedbacks shared with the wider team,
Clare - Regional Manager
I don’t normally leave reviews just…
I don’t normally leave reviews just because I can’t be bothered, but forces mutual is genuinely so helpful and I recommend them to fellow boys in the army, weather you need a loan or insurance there so helpful start to finish !!
26 June 2026
Reply from Forces Mutual
Hi Max,
Thank you for taking the time to leave a positive review. We're pleased to hear that our advisors were helpful and that you were happy with the outcome.
It's great to know that your experience with us was a good one, and I'll be sure to share your feedback with the team.
Clare - Regional Manager
Paula was very knowledgable and…
Paula was very knowledgable and friendly and was able to give me all the information i needed
24 June 2026
Unprompted review
Reply from Forces Mutual
Hi Liam
Thank you for taking the time to leave such a positive review. We're delighted to hear that Paula was able to provide all the information you needed and that you found her both friendly and knowledgeable.
I'll be sure to pass your kind comments on to Paula and the wider team,
Clare - Regional Manager
We were served by Jennie Lewis
We were served by Jennie Lewis. Oh what a lovely lady she was. She was soft spoken and calm, professional, very very helpful and has a beautiful heart. She was patience throughout the process, giving us enough time to think before making final decision. We now have an insurance which was arranged through her. Think forces mutual is blessed to have her.
29 May 2026
Unprompted review
Reply from Forces Mutual
Hi J,
Thanks so much for taking the time to leave us a 5* Review. We are thrilled to hear Jennie was so helpful in setting up and talking you through your options etc. We will ensure this feedback is shared with Jennie and the wider Forces Mutual Team.
Kind Regards
Sophie - Regional Manager
Jennie was amazing
Jennie was amazing! So kind, professional and respectful! Couldn’t recommend her more!
15 April 2026
Unprompted review
Reply from Forces Mutual
Hi Fifi,
Thanks so much for taking the time to leave us a 5* review. We are so pleased to hear Jennie was kind and professional. She is an asset to us! I will ensure this feedback is given to Jennie and shared with the wider Forces Mutual Team.
Kind Regards,
Sophie - Regional Manager
Great help, natasha was lovely
Natasha was amazing, she explained everything clearly and unbiased, was patient and very friendly. It took an adequate amount of time. Overall amazing.
17 June 2026
Unprompted review
Reply from Forces Mutual
Hi Kiera,
Thank you for taking the time to leave us a 5* review! We are thrilled to hear Natasha provided you with fantastic customer service. I will ensure this review is shared with Natasha and the wider Forces Mutual Team.
Kind Regards,
Sophie - Regional Manager
Overall my 1 on 1 with forces mutual…
Overall my 1 on 1 with forces mutual was useful and helpful for my future. My 1 on 1 Karoline was very helpful. Ryan
29 June 2026
Unprompted review
Reply from Forces Mutual
Hi Ryan,
Thank you for taking the time to leave a review for Karoline, we are happy to hear that she was very helpful. We will ensure your feedback is shared with Karoline and the wider team,
Clare - Regional Manager
Reply from Forces Mutual
Hi Rosanne,
Thank you so much for taking the time to leave a 5* review. We are delighted that you found our services to be quick and easy!
Kind Regards
Sophie - Regional Manager
Forces Mutual Review
Ashleigh was great - made everything very clear and explained the best options in detail to ensure the correct plan was taken.
12 June 2026
Unprompted review
Reply from Forces Mutual
Hi Reggie,
Thank you so much for taking the time to leave a 5* review. We are thrilled that Ashleigh provided you with great customer service and explained everything clearly to you. We will ensure your review is shared with Ashleigh and the wider Forces Mutual Team.
Kind Regards,
Sophie - Regional Manager
Very satisfied customer
Ross from Forces Mutual was extremely helpful in guiding us onto the most appropriate insurance policy for our family. Very comprehensive and personable throughout.
1 June 2026
Unprompted review
Reply from Forces Mutual
Hi Will,
Thank you so much for taking the time to leave us a 5* review. I'm glad Ross was able to guide you through your options in a professional and personable way. I will ensure this feedback is shared with Ross and the wider Forces Mutual Team.
Kind Regards,
Sophie - Regional Manager
The meeting was well paced and very…
The meeting was well paced and very well explained so I understood everything I had, needed, didn’t need and it was all broken down when explained exceptionally
10 June 2026
Unprompted review
Reply from Forces Mutual
Hi Joseph,
Thank you for leaving a positive review, we are delighted to hear that you arranged the cover you needed. We will ensure your feedback is shared with the team,
Clare - Regional Manager
Helpful staff
I had to sort our car insurance for my 18 year son as he had left it to his Mum ! Everyone I spoke to was so helpful.
17 June 2026
Reply from Forces Mutual
Hi Melanie,
Thank you for leaving a positive review, we are delighted to hear that you arranged the cover you needed for your Son. We will ensure your feedback is shared with the team,
Clare - Regional Manager
Speedy help
Speedy help
The general man who informed me my coverage had expired also help me get it renewed immediately he also did it over the phone which was extremely helpful
11 June 2026
Reply from Forces Mutual
Hi Tom,
Thanks for taking the time to leave a positive review. We are pleased to hear that your renewal was quick and the advisor helpful, we will ensure your feedback is shared with the team.
Clare - Regional Manager
They are good at talking and explaining…
They are good at talking and explaining things in a deeper way and they give us as much information as we possibly need.
4 June 2026
Unprompted review
Reply from Forces Mutual
Hi Ryan,
Thanks for taking the time to leave a positive review. We are pleased to hear that you had all the information you needed to make an informed choice, we will ensure your feedbacks shared with the wider team.
Clare - Regional Manager
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