Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more
Company replied
Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more
Company replied
I have been very impressed with the process of taking out this policy. On ringing the customer care line, to make initial enquiries, a young man named Luke, was extremely helpful. The following proc... See more
Company replied
Company details
Written by the company
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Contact info
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, United Kingdom
- 0151 363 5290
- forcesmutual.org
4.9
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
explained everything well
explained everything in depth making sure i knew what i was/wasn’t signing up for.
17 November 2025
Unprompted review
Reply from Forces Mutual
Hi Lucas,
Many thanks for leaving us positive feedback. We really appreciate you taking the time to leave a review and are happy to hear everything was explained in depth ensuring you knew what you were signing up for.
Heidi
Regional Manager
5 star for Jennie
5 star for Jennie ,
She has just been very honest and brilliant with everything.
Will recommend her to anyone.
25 November 2025
Unprompted review
Reply from Forces Mutual
Hi Rubin,
We appreciate you taking the time to leave a positive review for Jennie- Thank you! Its fantastic to hear you would recommend her to anyone.
We will ensure we pass this feedback onto Jennie.
Heidi
Regional Manager
Jennie Lewis from Forces Mutual
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outside normal working hours, showing real dedication. I’m extremely grateful for her support and highly recommend her!
15 November 2025
Unprompted review
Reply from Forces Mutual
Hi Dominic,
Thank you for leaving a positive review for Jennie. We are delighted to hear the process was clear, you understood everything and now have a policy that meets your needs.
We will ensure your feedback is shared with Jennie and the wider team,
Clare
Regional Manager
THE BEST INSURANCE COMPANY
Absolutely amazing company to be with. It feels like you are finally dealing with an insurance company that is run with humans and emotions! No hidden fees, no admin fees... just exactly how it should be!
24 November 2025
Unprompted review
Reply from Forces Mutual
Hi Stu,
Thank you for leaving such a positive review, its lovely to hear how pleased you are with the service you received from Forces Mutual. We will ensure your feedback is shared with the team,
Clare
Regional Manager
The service I have received from Dianne…
The service I have received from Dianne Robertson at Episkopi Garrison FM, is always on point. She keeps me up to date with my insurance policy and is always helpful and informative.
3 November 2025
Unprompted review
Reply from Forces Mutual
Hi Colin,
Many thanks for taking the time to leave a positive review for Dianne. We will ensure this gets fedback to Dianne and shared with the rest of the team.
Heidi
Regional Manager
Was the best quote I could get and…
Was the best quote I could get and everyone was very helpful
13 November 2025
Reply from Forces Mutual
Hi Joe,
Thanks for leaving us a positive review. It's great to hear you found the best quote and that you found everyone very helpful.
Heidi
Regional Manager
Jennie was truly fantastic
Jennie was truly fantastic, not only incredibly professional but personable and patient with all the questions I had to answer. Highly recommend!
3 November 2025
Unprompted review
Reply from Forces Mutual
Hi Jack,
Many thanks for your positive feedback on your experience with Jennie.
It's fantastic to hear she provided you with a professional, patient and personable service. We will ensure your review is shared with Jennie and the team.
Heidi
Regional Manager
Exceptional!
I ended up breaking down last Friday night. I contacted FM break down service and they were exceptional. From keeping me up to date with everything that had to be done to help me out, to the tracking systems for the rescue service, to the phone calls to make sure I was safe. I honestly could have asked for any more.
I have never had an issue with breaking down and didn’t know what to expect, FM made everything so simple and made me feel reassured and safe. I cannot thank the team enough. I have raved about the service I received and hopefully some more customers will be coming your way.
Exceptional- there’s nothing else I can say but thankyou
31 October 2025
Unprompted review
Reply from Forces Mutual
Hi Meg,
Thank for taking the time to leave a positive review. We are delighted to hear that in this situation, our service made you feel safe, reassured and it was simple.
We will make sure that your feedback is shared with the wider team.
Clare
Regional Manager
Really good for military personnel
3 November 2025
Reply from Forces Mutual
Hi Din,
Many thanks for sharing a positive review, we will ensure it is shared with the wider team!
Clare
Regional Manager
Policy price changes from 280 to 300 in…
Policy price changes from 280 to 300 in a day
3 November 2025
Reply from Forces Mutual
Hi Christopher, I have emailed you requesting more information so we can look into this further for you.
Clare
Regional Manager
Amazing service.
The staff are lovely and are always happy to help! They have helped me with my insurance and I am very happy of the outcome. Super friendly and explained the whole process throughout . I can’t fault Forces Mutual.
23 October 2025
Unprompted review
Reply from Forces Mutual
Thank you for leaving a positive review, we are delighted to hear that our team have been helpful and your happy with the outcome!
We will ensure your feedback it shared with the team,
Clare
Regional Manager
Dianne (Cyprus office) is fantastically helpful…
Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been prompt and clear. Thanks so much Dianne!
27 October 2025
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave Dianne a review. It great to hear that her expertise with car insurance ensured your cars were covered.
We will ensure that your feedback is shared with Dianne and the wider team,
Clare
Regional Manager
Ideal
To have JQ come in and sort my situation out in one go was exactly what I needed.
Very personal very professional.
26 October 2025
Unprompted review
Reply from Forces Mutual
Hi George,
Many thanks for leaving a positive review for JQ. We are delighted to hear how professional he was and that you've now got your situation sorted.
Thank you for taking the time to share your positive experience.
Heidi
Regional Manager
Dianne is just excellent.
I had my insurance reviews with Dianne, one last month for my car and one yesterday for my wife's car, she explained the impact of the changes I wished to make on one of the cars and was her usual lovely and chatty self. 👍👍
21 October 2025
Unprompted review
Reply from Forces Mutual
Hi Richard,
Thank you for sharing your positive experience with Dianne. We really appreciate the time you've taken to leave her a review and will ensure this gets fed back.
Heidi
Regional Manager
Highly recommend
Straight forward website. Competitive prices for serving personnel.
Would definitely recommend.
18 October 2025
Reply from Forces Mutual
Thank you for taking the time to leave a positive review. Its great to hear our website was easy to use and you were happy with your premium.
We will share your feedback with the wider team.
Clare
Regional Manager
Great help and knowledgeable.
Ross Buckingham was a great help with my life insurance. He gave me the time to make sure I was getting right cover, and helped with the fine detail. Even just before purchasing, we changed providers to get a better deal while still being informed about the risks. Thank you!
10 October 2025
Unprompted review
Reply from Forces Mutual
Many thanks for leaving a positive review for Ross.
We are very happy to hear he provided you with a great service, and appreciate you taking the time to write a review for him.
Heidi
Regional Manager
Karoline was great
Karoline was great, organised a time to suit both of and travelled to get to me which was so lovely.
Had a good chat about everything and got the packages I needed.
15 October 2025
Unprompted review
Reply from Forces Mutual
Hi Alison,
Thank you for leaving a positive review for Karoline. Its great to hear you are happy with the service she provided and will ensure this gets fed back to her and the wider team.
Heidi
Regional Manager
Great information and advice from…
Great information and advice from Sophie Travers. Was pleased with the deals and the coverage given
9 October 2025
Unprompted review
Reply from Forces Mutual
Hi Jake,
Many thanks for leaving positive feedback for Sophie. We're delighted to hear you are pleased with the results of your appointment and very much appreciate the review.
Heidi
Regional Manager
I had my insurance review with Paula…
I had my insurance review with Paula she was brilliant and really helpful, lovely to talk to. 👍👍
9 October 2025
Unprompted review
Reply from Forces Mutual
Thank you for your positive feedback for Paula.
We very much appreciate you taking the time to write a review and we will ensure we share this feedback with Paula and the rest of the team.
Heidi
Regional Manager
Had a great brief in my work place by…
Had a great brief in my work place by Sophie Travers and followed up with a great one-one consultation walking away with a great life insurance plan.
7 October 2025
Unprompted review
Reply from Forces Mutual
Hi Andrew,
Many thanks for taking the time to write a review on your experience with Sophie.
We really appreciate your positive feedback.
Heidi
Regional Manager
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