Ford Motor Company Reviews 1,353

Hendy Ford Eastleigh are the rudest most incompetent company
The whole company are completely stupid..Rude.
We have NEVER been treated so badly.
Never buy a new Ford from these idiots

I purchased my 2018 Ford Escape brand new, trusting Ford’s reputation. This has been the worst financial mistake of my life.
The Problem:
In 2020, while still under warranty, my transmission began severe shuddering. Ford dealership replaced the torque converter under warranty.
8-12 months later, the SAME issue returned - still under warranty. Again, they replaced only the torque converter. I questioned why this kept happening, but was assured the repair would fix it.
Fast forward to now: The shuddering is back. Now that I’m OUT of warranty, I’m suddenly told:
• This is a KNOWN, widespread defect in Ford Escape transmissions
• Replacing only the torque converter is a “band-aid fix”
• The ENTIRE transmission should have been replaced from the beginning
• Cost to fix properly: $6,000
• My car’s trade-in value: $1,000 (for a vehicle with under 100k miles that I’m still making payments on)
Why This is Unacceptable:
Ford and their dealerships KNEW this was a systemic transmission problem. They KNEW the torque converter replacement was temporary. Yet they repeatedly applied inadequate fixes while I was under warranty, deliberately running out the clock until I’d have to pay out of pocket for the real repair.
This is deceptive, predatory behavior. They watched me drive away twice thinking my car was fixed, knowing full well the transmission would fail again - they just made sure it would happen after my warranty expired.
Financial Impact:
• Still making monthly payments on a worthless vehicle
• Vehicle has lost nearly all value due to known defect
• Facing $6,000 repair bill for a problem that should have been fixed under warranty
• My first new car purchase has become a financial nightmare
My Advice:
• AVOID 2018 Ford Escapes (and research other model years for this issue)
• If you own one with transmission shuddering, demand FULL transmission replacement, not just torque converter
• Document EVERYTHING
• File NHTSA complaints at safercar.gov
• Consider legal action - this appears to be a widespread issue
I trusted Ford with my first new car purchase. They have completely betrayed that trust through deceptive repair practices. I am pursuing all available legal remedies and have filed formal complaints with Ford corporate, NHTSA, and my state Attorney General.
Do not make the same mistake I did. Ford knew about this defect and chose profit over customer safety and satisfaction.
Vehicle Details:
• 2018 Ford Escape
• Under 100,000 miles
• Purchased new in 2018
• Transmission issues began in 2020
• Multiple “repairs” under warranty that Ford knew were inadequate

Ok so I’ve just taken my Ford for it’s MOT it flew through as it always had done but this time there’s a big bold line of writing across the top of the certification saying.
THIS VEHICLE HAS A FAULT RECALL ON IT
PLEASE CONTACT GORD FOR A FREE REPAIR at MO COST. I contacted Ford straight away and after them checking my vehicle details they told me not to worry this vehicle had no recall faults. That’s great I said I told them my car was being sold to a local buyer after I had put a new 12 month mot on it. After the buyer looked at the mot he was immediately put off buying it because of the line that said it had a recall on it so he obviously wanted it at a considerably lower price all because of Ford I now still have the car and I will have to sell it a a lower price I am not happy about this this. There must be something my solicitor can sort out has Ford don’t care apparently it’s not there problem they are just not interested

I bought a 2015 Ford Focus 1.0 Ecoboost new in 2015. They give a 150k mile wet belt life for the 1.0 Ecoboost engine. Seems like theyre 100k mile engines because the wet belt uses the same oil for the rest of the engine and when it breaks down the rubber bits tend to get sucked into the oil pickup till it clogs enough that you blow your engine due to oil starvation. I took it to Ford of Columbus (Indiana) multiple times when i started hearing a light rattling sound and they never could diagnose the problem saying they couldnt hear it, but gave me repair quotes for thousands of dollars for fixing things that were in fact not needing repair after going to multiple mechanics and getting their opinions. They flat out lied about half of it example saying i had bent struts. And the rest was just going off mileage or age not physical inspection. It wasnt hard at all to hear the rattle if you have ears. They seem rediculously incompetant or just plain dishonest, possibly just hoping id blow the engine and theyd just replace it. The ratle or knock progressively got worse till i requested a quote for an early timing belt change at around 100k miles since a very expensive tool is needed to do the job and only a dealer would usually carry that tool. They all the sudden agreed that was the issue and gave me inconsistant quotes each time i called so I took it to the Shelbyville one where I purchased the car that is a better dealer and they said I had a rod knock, told me which cylinder, and other information i cant remember, and that a reman engine would be more cost effective than a rebuild. Since I bought the car new and it was a design issue causing people to blow engines before 100k miles i had asked Ford if they could even offer me a slight credit for repairs since it was a year or 2 out of warranty and they refused saying my profile didnt qualify. After talking to people at ford a few times i got an indirect answer from one person basically that i I hadnt spent enough money with them on new cars, but when i asked about that they denied that saying they cant tell me the factors going into my profile score. Now i need a whole engine possibly due to oil starvation causing the rod knock and they wont stand behind their product whatsoever. I havent been able to drive the car in about 3 or 4 years because i havent been able to fork over 6-8 grand on getting the engine and turbo replaced. I will never buy another ford again unless it is 90s or older. They used to be great. Now you might as well stick with a Toyota because they care about reliability. Ford just wants to be the top of american engine tech, fuel economy and emmissions. Sounds good till youre the one paying the price for it. I wish i was older and wiser at the time and didnt buy the 1.0 ecoboost. I read about it in magazines and thought it was so cool. Thought it was the future. Now i see a sad future in Ford. Theyre not something the average man can wrench on anymore and keep running. Its the spend $$$ at the mechanic till it pops and buy a new car times. They probably get government funding for EPA research and they make money selling new car after new car, and their dealer service shops stay full because many jobs my trusted mechanics dont want to touch, and i wont either even though ive learned how to work on my old trusty v8s and diesels since that are running great. Most have over 300k miles. My dodge cummins has over 600k. These are a whole different animal. Mechanics special id call it. If you still want to buy a new ford at least stay far far away from anything with an engine with a wet timing belt in it.

I have had a service plan with Ford for quite a few years now, I have always had good service up to this year, the first complaint was when I rang about a warning light on my car and was told by a very unhelpful young lady with an attitude problem that the warning light would need to be attended to and an oil change would be necessary asap! ( even though I knew it was a service reminder) I advised I had my service and not done at the same time, but yet again was told the oil change was nevertheless needed asap, if there was enough money in the pot to cover it! Never heard of this pot before! However in contacting service I was told it was a reminder only and my service and mit would be done in October…..
Secondly after trying to book my service and mot the earliest they can do if I require collection and drop off is October 30th however mot is due before 5th nov so would ideally need to be done before, so I will need to sit in Ford with two children for 3/4 hours whilst this is done! Never before I have i had such problems…. I will not be renewing my service plan again I will actually go where customers are properly looked after and not have to pay extra for the privilege…….. very disappointed in Ford glasshoughton Castleford

I've had my Lincoln aviator for 4 years, 90k Miles, alternator went out, fan for driver seat went out and thats it. Swapped the tires at 39k miles. I'm trading it in and it breaks my heart.

Just wanted to say 2021 model aviators are superb. Good job ford.

Where do I start got a brand new MSRT truck, had many vechiles before with Ford, missing the service by a thousand miles each side. The truck got serviced at Doncaster branch unit 1 York road, 3 weeks later truck broke down was overfilled with oil so the AA guy said, Ford then investigated dismantled all the engine without my approval, then throwing all the parts in the back, covered in oil no protection.

A few days later I received a quote needed a full new engine with a price of 20k lost my warranty due to being over the mileage, tried calling the branch for more updates and what’s caused the issue they couldn’t explain. Jack the manager at Doncaster branch is absolutely useless wouldn’t even talk face to face or answer the calls and even offer to give us any help.

Ford headquarters takes 2 days to reply to emails never calls you back, got offered hire vechiles but at a cost they wouldn’t even help me out lending me a vechile.

AVOID FORD

I’ve been through my second recall since I bought my car at Ford Keller in Beverly. They told me months ago that the remedy was available and scheduled an appointment for August. My car stayed at Kelly Ford for almost a month, and when I went there the second time to ask what was happening, Christian, who was actually, very polite, told me they didn’t have the replacements yet and that I could take the car until he called me back.

On top of that, I wasn’t supposed to spend anything, but I could only get a rental car after two days, and I should pay for the insurance myself (over $600 per month). They ( Ford Kelly Beverly) still haven’t reimbursed me for the Uber ride I had to take before I got the rental car.
I'm still waiting for the service and I wonder how long it is going to take next time... and the fact the I will end up having even more expenses for something that was not my fault! Everything in this situation is wrong!!

I'm extremely unhappy and disappointed with FORD COMPANY! I will never buy a Ford car again!

2015 Ford F150 less than 150,000miles
To think Ford tells everyone how tough a Ford Truck is.. I found out the hard way, that is a lie.. After four times to the dealer, they finally told me what was wrong with my Truck.. Phasors not getting enough oil pressure but just enough to keep the fault code from coming on.. Their fix, NEW ENGINE.. So when a Ford fails, it is a total write off.. Had I known a Ford is one time use I would have never bought it.. Sad how poorly they make engines with good workers..

You buy extended warranty till 2026 -100k..pay good money but when you need it, all is denied. Replaced a couple of sensors and problem continues, then the Catalyst converted not cover...88k and had to be replaced. Local dealer no help corporate office no help. This is a problem they caused...there was a recall but the damage was done and they know it...but will not help.

First I would like to say DONT BUY a transit not only because of the wet belt problems but worse than that is Ford don’t have any control modules in stock in Germany let alone the UK. I’ve got a new transit company van 7300 miles only, module not working van off the road for 9 weeks so far being told it could be another 5 weeks, as a company we have 110 Renault masters and one broken transit just wish I could return it. Please think twice before you fall victim to bad service.

I WILL NEVER BUY A FORD PRODUCT EVER!!!!!!!!!!!We purchased our first Ford Product back in June 2024 (I am 70 years old).I was always a Chevy guy until we saw the Ford Bronco Sport Big Bend. After only 10 months of driving it, we had to have the engine replaced. It only had 36,000 miles on it. We purchased it used and really enjoyed it until the engine issue. I had purchased the vehicle used from a Toyota Dealership and we also purchased the platinum coverage package. The Toyota Dealership was very helpful. We found 8 MONTHS LATER, that Ford was responsible for the repair. We had to have it looked at by two separate Ford dealerships before determining that it was Ford's responsibility. To me, it's as if no one wanted to take responsibility for the cost of the repair to the tune of $8,000. In addition, I was never offered a loaner car, I had to make travel arrangements for my wife and I by borrowing cars from family and hitching rides to appointments. I also consulted a lawyer for help which was also a costly endeavor, as I didn't know where else to turn. In the 8 MONTHS that I didn't have the car, we continued to make our monthly car payment and monthly insurance payments. I see commercials where Ford says, "QUALITY IS JOB 1." That's a load of crap. I ended up selling the vehicle back to the Toyota Dealership at a loss. I'm pretty certain NOTHING will come of this posting but as a consumer, I still feel its a sad state of affairs when we get duped and gets the run around. Like I said, I'm sure nobody gives a crap one way or another, but I'm hoping this review will help someone else who might be thinking about buying a Ford product.

After having 23 ford fucus and buying new one each year i was purchasing my last one, as they are stopping production of them in November 2025, I ordered a new car before the dead line, I have been informed they have cancelled the order without any explanation,
After being loyal customer of over 30 year this is how they treat you.

I believe ford motor company is destroying the mustang symbol of their brand. 1st with the new electric car that looks nothing like a mustang and now they're coming out with a bike and calling it a mustang. They are ruining the icon of America

I am deeply dissatisfied and let down by FORD.
They are aware of a common fault on their eco sport though will not recall the UK vehicle nor provide any support. They are leaving all of the outlay to the customer. Shame on you! Capitalising on the downfall of customers whilst sitting on our hard earned money.

I’d like to sincerely thank Ford New Zealand and Capital City Ford Paraparaumu for recognising and addressing a serious issue with my Ford EcoSport, a 2018 model I purchased from Capital City Ford and have maintained regularly through authorised servicing.

After being faced with an unexpected engine failure, I was understandably concerned and overwhelmed. However, thanks to the communication between the dealership and Ford NZ, a fair and professional solution was reached.

The decision to supply a brand-new motor and cover the labour demonstrated not only a commitment to customer safety, but also a genuine appreciation for long-term loyalty.

This experience reminded me why I chose Ford in the first place — not just for the vehicle itself, but for the values behind the brand. Thank you for standing behind your product and for helping restore my trust and confidence.

As customers, when we bring our vehicles in for servicing, WOFs, and repairs, we’re not just handing over a car — we’re placing our trust, and the safety of our families, in your hands. That trust is the foundation of any meaningful customer relationship. Without it, no business — no matter how large — can truly thrive.

I deeply appreciate the way this situation was handled, and I hope this level of care continues to guide all customer experiences moving forward.

Ngā mihi nui,
Marcia Costa

Bought 2nd hand 2019 Ford Escape with 105k km on the clock. 5000km and 3months later coolant was draining to nothing daily. Took to Ford Cochrane in Canada they didn’t know what was happening. Apparently first time they have seen this… Did a vacuum test and cylinder was flooded with coolant. They then looked and saw a recall bulletin and said $10k to rebuild engine and gave me keys to drive home.They told me there was a recall on vin built 3weeks before mine and told me tough luck. I couldn’t make 40kph before engine then gave warning light and misfired. Couldn’t drive fast than 60kph!! I called Ford Canada to try get some luck they told me to bugger off and pay the 10k. Literally the same issue they recalled all the 2018/2019 models I had and car was built at the same factory just 3-weeks after the recall end date. It was an engineering fault with the same issue that they cut a slot between cylinder 2 and 3. So I then had to sell the car at a 8k loss and get a lease. This has now been the 3rd and last time I’ve been burnt by Ford. Never again will I step foot in a Ford or Ford showroom.

Ford Australia have treated F150 customers with contempt. Waiting since December 2024 for vehicles to be released, during which there has been little to no communication. Customers and Dealerships left scratching their heads not knowing if or when these vehicles will ever be released. I’ve tried their “Customer Service” but zero help from them. I’ve tried ACCC and Consumer Protection, but also no help as “nothing illegal here, just bad customer service”. What started as purchase of a dream vehicle has turned into a nightmare.

I purchased a Ford F450. I also purchased a leveling kit. Ford recommended a company called DV8 motorsports so that's who I used.
When I picked truck up it had some bouncing going on the right front. I figured just a tire out of balance. No big deal as the company Ford recommended was going to install leveling kit, new tire and rims.
A few weeks after that the truck was completed with leveling kit and tires/rims.
While driving home my truck was shaking so bad I thought something was going to come apart. So, I called this company, and their response was "I drove it and all was ok" I knew then I had to find some different help as this truck was shaking real bad.DV8 motor sports which Ford recommended did not care. They got their money. Thanks Kelly!!
So, I then contacted a shop that was recommended to me by a friend. Took truck to his shop. They went through all worked performed by DV8 motorsports.
None of tires were balanced, leveling kit was properly installed. Airbags were improperly installed. Some real shady work. I then paid this company over $3000.00 to fix what DV8 did improperly.
Drove truck home but it still had a shake/bouncing front right.
I the decided to take to Greico Ford in Delray as this is where I bought it. Explained everything to them. They told me that because I put a leveling kit and new tires and rims it would have no warranty, even though they sold this to me. I explained to them that it had this problem from as soon as purchased from them. They did not care, nor did they help with anything. Again, they got their money, and I was left out to dry. Just like DV8 motorsports. I even offered to buy another new F450, all I needed was the loan paid off on the one I just bought from them a few short weeks ago. But their response was" we cannot take a loss like this".
So, I am left with a faulty $140k vehicle. Can't drive over 65 mph without the vicious vibration.
So, in short, I have a great credit rating with Ford Credit. I own a plumbing company that every three years I am changing out older vans for new ones.
Ford has lost my business. They even lost a sale as one of my employees was waiting to see how I was treated before he bought his wife a new car. Greicos Ford has lost my business. All they care about is themself and closing a deal. After that if something goes wrong, you're on your own. Thank Ford. Thanks Greico Delray!!

Customer service did nothing but send me emails stating what I knew already. Was a waste of my time to ever contact them. Would not return my calls, ever. All of the agents need customer service training themselves. I will never buy another ford.