Ford Money Reviews 

Absolutely fantastic customer service today. Unfortunately I locked myself out of my account today, phoned the customer service number and spoke to a lady who listened to predicament and took me through the process of resetting my password etc.
Whilst I had her on the phone I asked about options when my fixed saver comes to an end again she was very helpful and informative.
5 ⭐️⭐️⭐️⭐️⭐️ from me.

I have been with Ford Money for 5 years now, with an ISA, Flexible Saver and a Fixed Term account, and I can only say good words about the bank. I cannot understand the poor reviews, as I have had excellent service since day one. Their interest rates on all their products is up there with the market best rates, their security is top notch, and their communications are excellent. I therefore give them a 5 star rating. Well done Ford Money.

I have been with Ford Money @ year and half and I find everything about this set totally first class, the set up was simple, their security measures are excellent, there rates extremely competitive , everything about them is very transparent. First class service, and I too struggle to understand the few poor reviews on this site.

Was looking at reinvesting back into the account but reading reviews ! It’s not good reading

Rarely review a company but thought Ford Money deserves a special mention as one of the only banks (seemingly!) to increase/reduce their rates in line with the market / not offer 12 month "bonus" rates and then revert back to terrible rates... appreciate the transparency and saves faffing around moving money out of accounts just to avoid huge drops after 12 months!

My savings account matures tomorrow 17th October.I have given maturity instructions and hope it transfers without a hitch.However I don't like the app I'm using on my phone,it's very hit and miss as much of the security info I try to input is covered and comes up with Google error 404.I wouldn't use ford again for this reason.

I have a Ford Money Easy Access account. I found the set up slightly difficult probably due to security reasons, but don’t let that put you off. The phone help was excellent and now that I’m set up it’s so easy to operate. I transfer money in and out of this account whenever I need to and it’s a really simple process using the app. I would highly recommend Ford Money.

Savings account - dont bother! Horrible website, premium rate support line.

Absolute ordeal to sign up and get the activation code. Tried to get a second auth code letter, but impossible to contact them without going through the premium rate phone number.

The 'secure' messaging on their website doesn't work, no replies, even though they say they reply in 2 days.

The website is buggy - keeps logging you out everytime you go to support pages and click send secure message.

I lost £1 as thats all I deposited - never touching this company or product ever again

I just contacted the ford money helpline and can honestly say they could not have been more helpful. The guy on the helpline was absolutely brilliant talking me through were I had gone wrong ,, thank you

I am struggling to write this as I am so angry in so many ways! To get to the point - A little while ago I bought a new Ford Puma ST, unfortunately the car broke down almost straight away (more than once) and developed faults. The car was returned to Ford Credit who compensated me, took back ownership of the car and resolved my complaint. Then a little while later I receive a notice of sums in arrears! Are you joking me! I could go into all the issues I faced with dealership, Ford Credit and resolution team but instead I hope that this post and my emails prompt Ford to finally sort this out, leave me alone and never contact me again. Ford did have a good reputation - WOW, where had that gone! Never again - so stressful. My next step should this not be resolved very Swifty is legal action.

Following your response - I wish that was the case however I have now received a default on my credit file! This needs escalating please.

I recently bought a ford fiesta ST from desmonds ford cars omagh ,the staff where brilliant shaun who I dealt with was brilliant he went the extra mile. He got all the work done to the car so I got it in top condition all the staff where friendly and helpful I would go back to desmonds of omagh ford even though I live 70 miles away great service

Just called to close my account early. The lady could not answer any of my questions, I asked to speak to someone higher up and was told there is no one available. I asked to be put through to the complaints department and there was no one available there either. Then I was told ford money don't give them this information?? I've clicked the complaints button on website and it doesn't work. I just need my money back!

When things went wrong, I was informed I had to call a premium line number costing between 8p and 45p per minute. This happened on two occasions.
Firstly for a password reset which failed.
Secondly, I had a message to say that if it wasn't me who tried to sign into my account, I should call this number. Again it was the premium line number. Also no warning it was a premium line number in the message they sent.
Furthermore, there is no other number to call.
This is the only company I have come across that makes you pay if you need help with a password reset that doesn't work and also for security risks where someone may have tried to access your account fraudulently. I won't be using Ford Money again.

I have had fixed rate and flexible saver accounts with Ford Money for several years now, and have always been pleased with the competitive interest rates and the reliability of the online site. I move money in and out of the flexible accounts a lot and have never had any problems at all. Ford are also very good at keeping customers informed about transactions on their accounts. They swiftly increase rates to reflect market changes, and give lots of notice before reducing rates when markets move the other way. I was surprised to see a number of negative reviews on Trustpilot, as my own experience with Ford Money has been very positive, and, contrary to appearances, I'm not easy to please!

I have been investing in an easy access savings account with Ford Money since August 2022, mainly because of their very competitive interest rates. I decided to close the account and move the money to an ISA with a different provider over, note, the Easter weekend. I gave the instructions on-line on Sunday 31st. March. The money was transferred today, 2nd. April. I could not ask for better service.

terrible customer service

Raised a formal complaint about my experience which Ford Money has completely ignored to date.

I tried to withdraw my money and I was told I would receive it today and it’s not in my account. They lied to me several times throughout the day saying I will receive it before 5pm and I didn’t! They are now blaming their holding bank Barclays. So don’t trust them with your money and do not use Ford money!!!

I have waited to write review until I had a flexible saver account for over a year. It was easy to set up on line. I have paid in various amounts and taken out money including large sums with out difficulty. I felt the interest rate for an easy access account was competitive.

I bought my Mustang via Ford Credit.

The car set on fire in September 2023 due to a manufacturing fault, and is covered under my warranty contract.

Ford still has the vehicle, with no estimation of when it will be fixed.

The Consumer Rights Act 2015 states I am entitled to a repair, replacement or refund.

Ford accepts the timescale to repair is unknown, and thus not acceptable.

Despite this, Ford Credit has offered either…

To cancel the agreement but only to refund the deposit I paid
Or
25% discount on my monthly payments until the car is fixed

Neither of these are acceptable, or in accordance with my rights.

UPDATE: Ford’s response to this review suggests the complaint team has been in contact.

This is correct, and the offer to resolve is as stated above, thus failing to act in accordance with the Consumer Rights Act.

The complaint has therefore been escalated to the Financial Ombudsman Service.

Entering my third year of fixed rate savers. Interest appeared promptly and have had no issues throughout. Online & app clear and easy to use. Rates remain competitive (although offerings obviously fluctuate). Also, customer services very helpful when discussing isa transfers.