Ford Money Reviews 

Avoid ford credit they are rude unhelpful and not willing to listen I emailed saying settlement being made they didn't believe me still hounded me with calls and messages it came to a point off harassment they didn't care basicly said tuff Thier are lots off other finance company's out Thier so much better in service standards dnt be pressured Into signing up to them Thier acceptance criteria is very high a minor blip on your credit file and they will bin your application be warned

I have had a flexible cash ISA with Ford for about a year, and recently opened a second cash ISA for my spouse with them. Any queries and they are helpful. It is good they post the account details out for extra security when you open the account.

I applied for a 3 year fixed ISA, 8 weeks later my 150k has not been transferred. I have openned an account (which has now been closed) I have filled in a transfer form (which they did not inform me that I needed to in the first place) 4 weeks ago. I have not been updated as to why this obviously not happening.

I am use to openning accounts online and it is so easy, not with these guys.

A message to Ford money do not reply to this asking for more info so you caninvestigate, I ain't interested, you obviously don't want my money.

If we could give zero stars, we would.
My wife tried to transfer in an existing cash isa. She has never experienced such a shambles in her life, and she’s in her 70’s !!

Been with Ford for some years, no complaints. Easy to deal with, good rates and help available if you need it.

We have held accounts with Ford money for over 8 years They offer some of the best interest rates. Unfortunately we missed the small print on a recent 1 year fixed account that doesn't allow withdrawal except under exceptional circumstances. Fortunately after initially saying no in response to email request we was able to speak to Faye in customer support who listened to us and helped to resolve the issue quickly. Which was really appreciated 👍

I applied three weeks ago for an ISA account, heard nothing since despite submitting my documents on time. The website says to "make sure your account is opened and funded within 21 days from the date we received your application". This deadline obviously has now been reached, without any update on their side.
It is hard to believe that checking my ID document can take three weeks...

I love Ford Money, products are great for me, rates are good, I can have interest paid monthly and change where it is paid. Also can schedule future withdrawals and then just forget about them. Been with them a while with various products and no complaints from me!

I'm writing a positive review here to counter the predictable negativity on Trustpilot as I don't want a good business to be damaged by the moaners - it's understandable only people with complaints would normally have the incentive to leave feedback so people get a skewed picture of a company or service.

People seem to be saying Ford Money is slow or inefficient but the whole reason I am on here is because the set-up process seemed too easy which made me worry it might be a scam, but it is legit! One complaint on here is withdrawal payments are only made once a day but guess what, this is a savings account not a current account...

Opened fixed rate cash isa without any problems at all. Application was quick and easy. Installed app then waited for necessary paperwork to arrive via post. Regular updates from FM by email and text message. Balance transfer occurred from previous isa provider after approximately seven working days.
Prior to opening account, I made a couple of phone calls to FM with general enquiries, and calls and queries were answered professionally and without delay. Very happy with my experience to date.

The main problem with Ford Money is that unlike every other savings account I have ever had, FM do not provide you with a unique account number. Instead it appears to be a single account and they require references so they can manage your money. This then means that withdrawals are very slow, and unlike any other "easy access" savings account that I have dealt with, they only send payments once per day. I requested a withdrawal at 9am today, and it has just arrived at 4pm. Having to repeatedly check whether my money has arrived causes unnecessary stress, and other than FM trying to save themselves money I see no good reason for this unusual structure. I will close my account next week as there are better ones out there.

What a pity their customer service is so bad when they have consistently good savings rates. Maybe they are just too small to be a bank. Their staff try to be helpful but have not been trained properly. Very difficult to open an account. They said that I could not transfer my ISA from Zopa, but this info was wrong. They are over fussy about I.D. They need to try to open an account with Ford money and see how hard it is.

So slow. Whether it's transferring money to a linked account or in this case trying to transfer an ISA to them. I like the Ford Flexible ISA but I have been waiting nearly a month for them to transfer my ISA from the Nationwide. It appears the first time the Ford team tried to action the transfer they sent the wrong account number (according to the message they posted on my account) to the Nationwide. I've triggered another request but will not hold my breath waiting for it to happen. Update: message from Sally at For Money asking me to 'private message' them but as I can not access my account it's impossible to send a private message.

Ordered a factory new van through ford finance.
Passed all the normal credit checks in December 2024,
Brand new van arrives beginning of April,ford finance now decline hp on new van.
They even fitted a new ev charger at home.
I have been ordering new vans the past 12 years with mainly peugeot for every two year increments and never experienced this.
This was the first and last time I will ever buy a ford.

I had a bad experience with them - clunky online accounts, useless customer service and best of all, if you open new account and don't send money in within a fortnight, they'll close it for you automatically. Now, I was changing my connected bank account at the same time which because of their incompetence took so long my new accounts have been closed. When I queried this and complained they apparently had nothing to say for themselves, no apology, no compensation, no reinstation of accounts.

Avoid, avoid, avoid - nothing works well or makes sense in this business. I took all my money elsewhere and I do not miss them!

Phone lines are down and the link on the website has been removed to contact anyone. No live chat. Facebook not up to date either. Absolutely no way to contact them today which has caused no end of problems for me buying a house. It used to have a really good customer service but not now. I am concerned for my savings. Is it going bust? Completely unprofessional.

Has to be the worst customer service experience Ive ever experienced in 40+ years dealing with financial institutions. Had a £80k+ 2 year fixed deposit maturing and received letter saying it would roll over unless I gave maturity instructions, which could only be delivered by website. Website button to redeem the account was greyed out and wouldn't work, so I contacted customers services. Despite deleting cookies and spending 30+ minutes trying to make the website work, it didn't function as it should. They finally said they would set up the redemption transfer manually but it would take 5 days for someone to get round to it! Day before monies were due to mature I get email saying I hadn't given any instructions so it would be rolled over to another 2 year fix! Talk about unnecessary stress. I then spend more time on the phone with customer services who simply say that the letter is 'just how the system works' rather than saying apologies for that! Despite having given clear instructions 11 days before maturity I was totally in the dark as to what was happening and where monies were. Not once during both conversations with customer service did either of them say apologies for this or sorry you shouldn't have got that letter. Instead they blandly try to justify the unjustifiable by trotting out 'this is how the system works' or 'I will stick the matter in a queue and we may get back to you in 5 working day'. For the first time in my life I raised a complaint of this type on 5/2/24. Its now 17/2 and Ive heard nothing. Their complaints process is clearly worse than their customer service and takes even longer than 5 days! Avoid, they may know how to make cars, but banking service is horrific

I had been saving money to buy a house and kept my savings in FordMoney. Recently, I exchanged contracts for a house purchase, and I need the money for the contract completion. However, I discovered that FordMoney has placed restrictions on my account, preventing me from withdrawing my money.

Despite providing all required documents and calling them daily for the past 4 days to check the status, they haven't provided any updates. They simply keep saying they are 'processing my request.'

I deeply regret my decision to deposit money with FordMoney. If you are saving money for something important like buying a house, it is very risky to keep your funds with them. I may lose my house deposit if FordMoney doesn't release my money in time.

It pains me to write this, but I'm sharing this review to prevent others from experiencing the same situation.

update 11/2/25: I filed a complaint on February 9, 2025. The complaints team contacted me on February 10th and 11th, requesting additional documentation and explaining the underlying issue. I provided the requested documents, and the issue has now been resolved. And they offered me £100 as compensation for the inconvenience.
If you experience any issues, file a complaint and ask about their response timeline. According to guidelines, they are required to provide specific timeframes for complaint resolution.

Have used Ford Money for a few years without any issues at all. The interest rates are generally up there, whilst not the very best. All deposits and withdrawals have been processed without any issues.
Cannot recall having any need to contact the customer services which is suppose is as it should be.

Ford Money are the very best Company I have ever dealt with. I do not believe any of these negative reviews, as their website is extraordinally easy to navigate, they answer questions speedily and setting up an account is very easy, subject to security. As regards transferring money out of your account, this is done quickly and efficiently with no problems. I agree with a previous reviewer, sad people put bad reviews online as part of their hate culture. Ford Money are the best...