I have a few Foreo devices, and I genuinely enjoy them and feel that they're effective. I was dissapointed when my Luna 4 Body stopped working after only a few months of use, however, customer service... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had to claim the warranty for my PEACH GO 2 due to a charging issue. To be honest, I was a bit worried, but FOREO made it surprisingly smooth. A huge shoutout to Maria from the Custome... See more
Company replied
Pamela was wonderful to work with through my warranty approval process - speedy, efficient, and super kind. Foreo has been one of my absolute favorites in my skin care, and when I have had to... See more
Company replied
My friend recommended FOREO to me. I was really impressed by the clarity and radiance of my face after using the Luna 4 plus. I was so anxious when my device got some problems, since I can’t imagine m... See more
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Company details
Written by the company
FOREO is the world's leading beauty-tech brand, stocked in more than 7000 stores and winner of more then 100 beauty awards worldwide. Through multidisciplinary collaboration between topflight specialists at the FOREO Institute, we have developed revolutionary innovations that surpass the cosmetic, providing a smarter and more effective way to care for yourself. FOREO is here to revolutionize the beauty industry with a simple promise – to give a new-found confidence to millions, through innovative beauty solutions that work.
Contact info
Birger Jarlsgatan 22, 11434, Stockholm, Sweden
- https://www.foreo.com/support/contact
- foreo.com
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person helping me with my problems
The person helping me with my problems. He was very kind and patiënt. I was totaly wrong but he kept on helping me, in a very polite way.
5 January 2026
Unprompted review
Reply from FOREO
Dear Mevr,
Thank you so much for your kind words!
We’re delighted to hear that our team was able to assist you patiently and politely, even when the situation was challenging. Your appreciation means a lot to us, and it motivates us to continue providing the best possible support to all our customers.
We’re always here if you need any further help.
Warm regards,
FOREO CC
Great experience!
I had some problems with my Bear2 device, but thanks to Tibor from customer service support team, after exchange of few emails, the issue was successfully solved, even though it all happened during the busy holiday season. Thanks to his very detailed and clear directions, his patience and excellent manners the whole process of the warranty claim, although a bit complicated at a first glance, turned out to be a great customer service experience.
5 January 2026
Unprompted review
Reply from FOREO
Dear Lukasz,
Thank you very much for sharing your experience!
We’re delighted to hear that Tibor was able to guide you through the warranty process and resolve the issue with your Bear2 device, even during the busy holiday season. Your kind words about his patience, clear instructions, and excellent service mean a lot to us.
It’s wonderful to know that what seemed complicated at first turned into a positive customer experience. We truly appreciate your support and feedback, and we look forward to serving you again in the future.
Warm regards,
FOREO CC
Really disappointing
I have been waiting for more than 2 weeks and my products are still in transit. They were gifts that will never arrive on time. They never contacted to tell me about the delay, when I reached them they said it was sue to Christmas holidays and told me I would get them today which I won't. If I'm lucky I'll get them by the end of the week or even the week after which would be almost a month. This is an expensive luxury brand what would not even allow more than one offer when purchasing, so surely they get good money. My products were initially going to arrive 9 days ago. I do understand delays but this is far too much. Moreover, they just copy and paste messages and don't take any responsibility. Cheaper brands have offered me better options and even reimbursement. Really disappointing, surely I will never buy their products again
5 January 2026
Unprompted review
Reply from FOREO
Dear Alba,
We’re very sorry to hear about the delay and the frustration it caused, especially since these were gifts. We understand how disappointing it is when a package does not arrive on time and when expectations are not met.
Please know that we rely on our shipping partners to deliver orders on schedule, but sometimes delays happen, particularly during busy periods. We truly regret the inconvenience and understand your disappointment. Your feedback is important, and we will share it with our team to help improve communication and support in such situations.
If there’s anything we can do to assist you with this order or future orders, please reach out to our Customer Care team directly.
Kind regards,
FOREO CC
Excellent customer service
Excellent customer service
The best quality devices you can purchase I’m a customer 3 years back
5 January 2026
Unprompted review
Reply from FOREO
Dear Asim,
Thank you so much for your kind words and for being a loyal customer for the past three years!
We’re thrilled to hear that you’re happy with our devices and our service. Your support means a lot to us, and we’re always here to ensure you have the best experience possible.
We look forward to serving you for many more years to come!
Warm regards,
FOREO CC
False advertising of “express” shipping estimated delivery dates
I ordered express shipping on a FOREO item to ensure that I would have it before going out of town. Before I purchased the item, the estimated delivery date advertised was Dec 31st. After I ordered the item, the estimated delivery date was pushed back to Jan 3rd. I didn’t receive the package on the Jan 3rd and no updates from FOREO. I checked the package tracking number and the estimated delivery date was Jan 8th - a full 8 extra days after the advertised “express” delivery date for domestic shipping.
I contacted customer service, and they claimed it was due to the shipper’s delays, but I placed an order with another company that uses the same shipper on the same day and that package is not delayed for over a week. I asked FOREO to contact the shipper to have the package returned since I won’t be in town to accept it but they will not. I do not appreciate the blatantly false advertising on delivery timing. I don’t recommend ordering from them. They don’t care about the inconvenience their false advertising causes customers. They are currently advertising an express delivery date of 1/6 for items ordered today, two days before the items that I ordered for “express” delivery item I ordered almost a week ago.
4 January 2026
Unprompted review
Reply from FOREO
Dear Hillary,
We’re very sorry to hear about the delay and the frustration it caused. We understand how important it is to receive your order on time, especially when planning around travel.
Please know that we take feedback about delivery expectations seriously. While we rely on our shipping partners to meet estimated delivery dates, we understand that delays can still happen and can be very inconvenient.
We appreciate you bringing this to our attention, and we’ll share your feedback with our team to help improve our delivery communications in the future. If there’s anything we can do to assist you with this order or future orders, please reach out to our Customer Care team directly.
Thank you for sharing your experience, and we hope to provide a smoother experience next time.
Kind regards,
FOREO CC
Nady is a great asset to Foreo
Nady, from customer service helped me with my query and she was supper effective, professional and was great and quick at resolving my issue.
30 December 2025
Unprompted review
Reply from FOREO
Dear Natasha,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Nady was able to assist you efficiently and professionally. Your kind words mean a lot and we will be sure to share them with her.
We truly appreciate your support and are happy we could help!
Kind regards,
FOREO CC
My experience with customer support was…
My experience with customer support was excellent. Danny was very helpful and responsive. I truly appreciate assistance!
30 December 2025
Unprompted review
Reply from FOREO
Dear Nancy,
Thank you so much for your kind words!
We are thrilled to hear that Danny was able to assist you promptly and effectively. Your feedback means a lot to us and motivates our team to continue providing excellent service.
We truly appreciate your trust and support!
Kind regards,
FOREO CC
Great Customer Service
Pam provided outstanding customer service. She reached out promptly, gave clear instructions, and guided me through the process step by step. She was kind, professional, and extremely helpful, ensuring everything was handled quickly and smoothly. Pam made the entire experience stress-free, and her dedication truly reflects excellent customer care.
22 December 2025
Unprompted review
Reply from FOREO
Dear Evangelie,
Thank you so much for sharing your experience!
We’re thrilled to hear that Pam provided you with such outstanding support and guided you through the process with clarity and professionalism. It’s wonderful to know that she made the entire experience stress-free and that her dedication stood out.
We truly appreciate your kind words and your trust in FOREO.
Best regards and have a fantastic day!
FOREO CC
You need to watch an ad to turn on the device
I received a product for Christmas, I like it. But it requires an app to work, and the app shows an add of 5 seconds before being able to skip. So everyday, I need to watch an ad to do my skin care???
28 December 2025
Unprompted review
Reply from FOREO
Dear Lidia,
Thank you for your feedback, and we understand your concern. The good news is that the ad can actually be closed! You just need to tap the “X” in the top right corner of the screen, and you can skip it immediately.
We hope this makes your app experience smoother so you can enjoy your skincare routine without interruptions.
Thank you for choosing FOREO!
Kind regards,
FOREO CC
Awful customer service
I purchased an FAQ device directly from the Foreo website. Not long after receiving the product it stopped working properly. I requested a replacement or refund. They made it extremely difficult and said they would not refund a used product after 14 days under their company policy which is not legal. After many emails and knowing my rights as a consumer they finally agreed to refund. Appalling that I had to go to such lengths. Won’t ever buy another Foreo product due to the poor customer service experience I received.
19 December 2025
Unprompted review
Reply from FOREO
Dear Claire,
We’re very sorry to hear about your experience and regret that your interaction with our support team left you feeling disappointed. This is certainly not the level of service we aim to provide.
We understand how frustrating it can be when a product does not function as expected, and we apologize if the resolution process felt unnecessarily difficult. Our policies are designed to comply with applicable consumer protection laws, and we’re sorry if there was any confusion or miscommunication during the handling of your case.
We appreciate you bringing this matter to our attention, as feedback like yours helps us identify areas where we need to improve both our processes and communication.
While we regret that this experience has affected your trust in our brand, we truly value the time you took to share your concerns.
Thank you for your feedback.
FOREO CC
Thank you, Pamela
Thank you, Pamela who handled my warranty claim! Thanks for her quick response, I received my product before holiday season. Also, I felt more confident in Foreo as a brand who truly cares about the customers. I plan to buy more Foreo products in the future.
15 December 2025
Unprompted review
Reply from FOREO
Dear L.B.!
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Pamela handled your warranty claim quickly and efficiently, and that you received your product before the holiday season. It truly means a lot to know this experience made you feel more confident in FOREO as a brand that genuinely cares about its customers.
We’re grateful for your trust and look forward to being part of your skincare journey with many more FOREO products in the future.
Best regards and have a wonderful day!
FOREO CC
Pamela was the associate who helped me…
Pamela was the associate who helped me with my warranty claim and she was so nice and was able to walk me through the process. Within a few short days she had my replacement product approved. Thank you so much!!
24 December 2025
Unprompted review
Reply from FOREO
Dear Jeanie,
Thank you so much for sharing your feedback with us.
We’re really happy to hear that Pamela was able to assist you with your warranty claim and guide you through the process so smoothly. It’s wonderful to know she made the experience pleasant and that your replacement was approved so quickly.
We truly appreciate your kind words and your trust in us. If you ever need assistance again, we’ll be more than happy to help.
Warm regards and have a lovely day!
FOREO CC
I had some problems with two devices…
I had some problems with two devices but the customer care office has been really efficient and Tibor has been really nice.
24 December 2025
Unprompted review
Reply from FOREO
Dear Lorella,
Thank you for sharing your experience with us.
We’re sorry to hear that you had issues with two devices, but we’re very glad to know that our customer care team was efficient and that Tibor provided you with kind and helpful support. Feedback like yours reassures us that we’re on the right track.
If you ever need assistance again, please don’t hesitate to reach out—we’ll be happy to help.
Kind regards and have a great day!
FOREO CC
Bad shipping experience
This is my second time ordered LUNA from their website. I ordered it with an intention to send as a gift. It was also noted from the website that the product will be delivered prior to Christmas.
My first experience was great, it only took 2 days for me to get the item and it was back in March 2014. BUT the whole shipping situation this time is a disaster and I still not yet received it. I placed the order on 12/14/2025. And it only got shipped after I contacted with the costumer service on 12/17). It was then stucked at honkong airport for another 4 days. And yes, also get departured from HK right after I reached out to FOREO live support, complaining about the situation on 12/21/2025. It is now arrived at LA airport and no more update do another 2 days!
It is totally okay if they mentioned in the website that late delivery is expected due to busy holiday season; instead, they emphasized the product will be delivered before Christmas.
Plus, I don’t know why they chose to paterner with YUN express. The logistic company don’t even have a proper costumer support system!
23 December 2025
Unprompted review
Reply from FOREO
Dear PY,
We’re truly sorry to hear about your recent shipping experience and understand how disappointing this must have been, especially since the order was intended as a Christmas gift.
We appreciate you sharing that your previous experience with us was positive, and we regret that this time did not meet the same standard. During the holiday season, shipping volumes increase significantly, which can unfortunately lead to delays within the logistics network, including customs clearance and transit hubs such as airports. While we do our best to provide accurate delivery estimates, external carrier delays may still occur.
Your feedback regarding the shipping partner has been noted and will be shared with the relevant team, as we continuously review our logistics solutions to improve customer experience.
Thank you for bringing this to our attention. We truly value your feedback, as it helps us identify areas where we can do better.
Kind regards,
FOREO CC
Reply from FOREO
Dear Hai,
Thank you for your feedback. We’re thrilled to hear that you’re happy with the quality of the product and that you plan to buy from us again. Your support means a lot!
Best regards and have a wonderful day!
FOREO CC
Excellent support from Tibor!
I had an issue with the power button on my FAQ 301. Tibor from Customer Care was incredibly helpful and professional throughout the entire warranty process. He was very patient in guiding me through the serial number verification and the claim procedures. The communication was fast and clear. My replacement is already on the way. 5-star service! Thank you, Tibor!
19 December 2025
Unprompted review
Reply from FOREO
Dear Xiqing,
Thank you so much for your wonderful feedback!
We’re truly happy to hear that Tibor was able to support you and make the warranty process smooth and stress-free. Providing fast, clear, and caring assistance is exactly what we strive for, and your kind words mean a lot to our team.
We’re glad to know your replacement is already on the way and that everything was resolved to your satisfaction. If you ever need anything else, we’ll be more than happy to help.
Wishing you many great experiences with your FOREO device!
Kind regards,
FOREO CC
I recently dealt with Lucija from…
I recently dealt with Lucija from customer care as a discount code didn’t feed through on a purchased item. Lucija contacted me very quickly, reviewed the information I provided and then responded with the outcome. The issue was resolved within 48 hours. Lucija was not only very efficient she was a pleasure to deal with. Her communication, attitude and willingness to help is more than worthy of a 5+ star review. Thank you Lucija, your customer care is what adds genuine strength and loyalty to a global brand.
17 December 2025
Unprompted review
Reply from FOREO
Dear Kevin,
Thank you so much for taking the time to share your experience!
We are delighted to hear that Lucija could assist you quickly and efficiently, and that the issue was resolved smoothly. Your kind words about her communication and support will mean a lot to her and the team.
We truly appreciate your loyalty and your thoughtful review!
Best regards,
FOREO CC
Excellent customer service from Foreo
Upon receipt of the FAQ202 parcel, I noted that the plastic seal was broken and encountered difficulties connecting the device to the application. I initially contacted online customer support, after which my case was escalated to a case manager, Lucija.
Following several email communications, the matter was handled with professionalism, efficiency, and understanding. The issue was ultimately resolved to my full satisfaction.
This experience has reinforced my confidence in Foreo and strengthened my trust in the company. As a long-standing customer who has purchased multiple Foreo devices, I remain confident in continuing my business relationship with Foreo.
25 November 2025
Unprompted review
Reply from FOREO
Dear Candice,
Thank you very much for taking the time to share such a detailed review.
We’re truly pleased to hear that your experience was handled professionally and that Lucija was able to support you efficiently and with understanding throughout the process.
We’re glad the issue with your FAQ™ 202 was resolved to your full satisfaction and that this experience reinforced your confidence in FOREO. Your long-standing loyalty and continued trust mean a great deal to us.
If you ever need any assistance in the future, we’ll be more than happy to help.
FOREO CC
Very good customer service
I have been using Foreo products for more than 3 years. Very good quality products I could say so far.
Recently I got an issue with the eye serum order (i.e. too short expiry date - this is the first time I got this issue from Foreo). Lucija handled my case. She responded my enquiry very quick, that made the replacement process so smooth.
Thank you Lucija and Foreo team
1 December 2025
Unprompted review
Reply from FOREO
Dear Sarah,
Thank you for sharing your experience with us.
We’re delighted to hear that you’ve been enjoying FOREO products for over three years and that their quality has met your expectations.
We’re sorry to hear about the issue with the eye serum expiry date, but we’re glad that Lucija was able to assist you promptly and make the replacement process smooth. Your kind words mean a lot to both her and the entire FOREO team.
Thank you for your continued trust and support.
FOREO CC
My experience with Danny was top notch
My experience with Danny was top notch. He provided me with white glove service, was attentive and respectful during my warranty claim. He followed up with me in a timely manner and I appreciate that he moved the process forward quickly for me.
17 December 2025
Unprompted review
Reply from FOREO
Dear Tiffany,
Thank you for sharing your experience.
We’re delighted to hear that Danny provided you with such attentive and professional support throughout your warranty claim. Offering timely, respectful, and seamless assistance is exactly the level of service we strive for.
We truly appreciate your kind words and are glad the process was handled smoothly for you.
FOREO CC
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