Forest & Fell Reviews 

222
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade products, beautiful fabrics, and attentive customer service provided by the team. Buyers note that the ordering process is very straightforward, and items consistently arrive securely packaged right on schedule. People love the wide variety of customizable options available, ensuring their new furniture purchases perfectly match their living room decor. Some reviewers were not happy with occasional delivery delays and problems receiving their requested fabric samples. A few consumers mentioned experiencing a bit of a saga when trying to finalize orders and get items delivered.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with well-made items such as custom... See more

Quality

Customers consistently note positive experiences with quality, highlighting excellent workmanship and... See more

Delivery service

People report positive experiences with delivery_service, expressing general satisfaction with prompt... See more

Service

Reviewers consistently report immense satisfaction with the service provided by the team. Consumers highlight... See more

Order

Reviewers highlight positive satisfaction with the order process, describing it as straightforward and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching through furniture shops in our area we had all but given up on our search for an affordable, well crafted, correctly sized foot stool. That’s when we turned to an internet search an... See more

Rated 5 out of 5 stars

I received my cube footstool this morning and am highly delighted, as it is just perfect. The fabric samples arrived by return, I chose the Harris Tweed that almost matched my sofas and I received my... See more

Rated 5 out of 5 stars

I came upon this website by chance when looking for footstool ideas. I loved the choice of sizes, feet type and most of all tweed material. I requested several samples and was sent a large piece of... See more

Rated 5 out of 5 stars

My order of cushions and a small footstool arrived last week. They are really stunning and just what we were looking for to complete our living room makeover. The detail to the items is completed to a... See more


Company details

  1. #13 of 77 best companies in Furniture Manufacturer

Information provided by various external sources

Established in 2016, we’re a family run business built from our love of the British countryside. We’ve over 25 years combined experience manufacturing high quality furniture and soft furnishings so you can be sure all our products are designed and made with decades of knowledge and passion. All our products are hand made to order by us in our Derbyshire workshop using UK sourced suppliers wherever possible. We have a particular affinity towards the unique Harris Tweed from the Outer Hebrides as it embodies the true rural artisan spirit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(222)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My little bed

Every thing went fine,the dog bed was just as it looked ,only fault I had with it was it was smaller then staited by about 6cms one way and about 8cms the other way,I got the small one my dogs a miniture schnauzer and he just fits in it,but it’s a lovely well made bed .

4 February 2025
Rated 5 out of 5 stars

Excellent service (ordered a bespoke…

Excellent service (ordered a bespoke item), timeliness, and product! Very happy

17 January 2025
Forest & Fell logo

Reply from Forest & Fell

Thank you for your lovely review, we're so pleased you're very happy with your order from us. Thanks, Ryan

Rated 5 out of 5 stars

Harris Tweed cushions

Lovely items ordered and arrived ahead of promised date. Would definitely use again.

16 January 2025
Forest & Fell logo

Reply from Forest & Fell

Thank you for your kind review and we're glad you love your new Harris Tweed cushions. Thanks, Ryan

Rated 5 out of 5 stars

We love our footstools

We love our footstools! Quick delivery given they are made to order, amd delivery cost was included in the price, even to the Isle of Man. Would definitley buy from Forest & Fell again and reccomend to our friends!

13 January 2025
Forest & Fell logo

Reply from Forest & Fell

Thank you for ordering your footstools with us and we're so glad you love them. Thanks, Ryan

Rated 5 out of 5 stars

Excellent service and personalised…

Excellent service and personalised customer care. Returned footstools as we had ordered wrong height and colour. Returned then refund followed in few days. We then ordered correct colour etc and had samples sent v quickly. Called to order and service was excellent. Thank you very much

4 January 2025
Rated 5 out of 5 stars

Samples swiftly sent

Samples swiftly sent. Good sized pieces of material so will be easy to choose. Just waiting for my chair to arrive so I can select the material for my footstool.

4 January 2025
Rated 5 out of 5 stars

As promised

Beautiful cushions - just as they were advertised. Delivery within the timeframe promised.

29 November 2024
Rated 5 out of 5 stars

Excellent quality and good delivery

Communication about the product and fabric was great. We purchased a footstool which is comfortable and perfect height.

12 November 2024
Forest & Fell logo

Reply from Forest & Fell

Thank you so much for your order and your review. We hope you enjoy your footstool for years to come. Ryan

Rated 5 out of 5 stars

Excellent service

Excellent service, from prompt delivery of sample fabrics, to arrival of beautifully made cushions.

15 November 2024
Forest & Fell logo

Reply from Forest & Fell

Thank you for taking the time to leave us a lovely review. I'm so glad you love your new cushions. Ryan

Rated 5 out of 5 stars

Great service and a wonderful

Great service and a wonderful , tough product as stated on the website.
Perfect for the job in hand and the 2 dog beds that I bought will certainly withstand the duress of 2 working cocker spaniels.

28 October 2024
Forest & Fell logo

Reply from Forest & Fell

Thank you for your kind review. I hope your dogs have many comfortable years in our Ultimate dog beds. Ryan

Rated 5 out of 5 stars

Gorgeous cushions

Really gorgeous cushions, extremely well-made, excellent quality and delivered in a timely manner. Would not hesitate to recommend.

4 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look