Forest Garden Reviews 

22,778
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,674 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting timely arrivals, helpful communication, and convenient tracking options. People consistently highlight the delivery staff for their politeness, friendliness, and willingness to go the extra mile, often carrying items to specific locations. Many consumers are also satisfied with the product quality, describing items as sturdy, well-made, and accurately described. However, some people mentioned issues with product quality, reporting warped panels, noticeable gaps, and flimsy materials. Reviewers also noted instances of splits in the wood and defective components upon delivery, with some products not being fit for purpose.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the helpfulness and friendliness of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising delivery drivers for their helpfulness,... See more

Product

Customers consistently note positive experiences with product quality, with many praising items like... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers praising products like trellises,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from my delivery driver. Phil. S, live in a village lane that’s very narrow, couldn’t park close by, so carried my shed from the road, and up some stone steps into my front garden,... See more

Rated 5 out of 5 stars

Kevin delivered our shed yesterday only a few days after we purchased on line with Forest Garden. Kevin was on time and carried each piece from his truck and stacked them neatly at the bottom of our... See more

Rated 5 out of 5 stars

Brilliant service throughout from ordering to delivery. A very nice lady contacted me to arrange the delivery at a time and date to suit. Loved the option of tracking delivery and arrived as predicted... See more

Rated 5 out of 5 stars

Kept updated from start to finish. Delivery guys Phil S and James so helpful and polite, they carried my trellis into the back garden , nothing was too much. Lovely to have friendly delivery staff... See more


Company details

  1. Garden building supplier

Written by the company

At Forest, we know a fair bit about fences; And sheds for that matter. In fact, we’ve been the UK’s leading and most trusted manufacturer and distributor of quality wooden garden products for over 50 years. Today, you’ll find our range of garden buildings, fencing, decking and decorative structures for sale across many sites online and in over 3,000 retail stores. From the forest to the doorstep – we’re a vertically integrated business We’re proud to be a British company using sustainable, British timber. The majority of the timber we use is grown and felled from managed UK forests across Scotland. After felling, the timber is cut and processed in our nearby sawmill and taken to our manufacturing operation in rural Worcestershire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

23k reviews

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Replied to 84% of negative reviews

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4.8

All reviews

(22,778)

5,311 reviews in the last 12 months

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Rated 1 out of 5 stars

Item left in middle of road with no notification/knock at door

This is the most appauling delivery service I have ever experienced. I was given a 4 hour delivery window which I arranged to be home for. The item was not delivered during that window and was left put in the middle of my road (see photo). I only realised the pile of wood in the middle of the road was in fact my order when I got an email to say it had been delivered. There was no attempt to knock on my door. I have no way of knowing if all the components are here or some are missing. This was an expensive item and I am utterly shocked it has just been left in the middle of the road.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

royt.. is it a bird plane no its royt

I'd like to thank my driver royt for his great communication and helpfullness, he was our driver who brought our expensive fence panels today he was great 👍 however the panels were mostly crap and rejects qc stickers on pointing out faults yet sent to customers. so royt 10/10 as for the product 1/10

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery from Phil.s

Great delivery from Phil.s. He was very helpful and nothing was too much trouble. I was happy for him just to leave the posts on the drive but he insisted on carrying them up the steps and through to our back garden. Wouldn't hesitate from ordering from them again.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Had the parts of our summer house…

Had the parts of our summer house delivered this afternoon by Mark and Daz. Very helpful and polite. Unloaded items carefully and made sure they were secure. A1 service from these 2, they are a credit to your company.
The tracking app was good too.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the delivery service

Very pleased with the delivery service. Date chosen at checkout & communication has been great .E-mail to confirm delivery window & updated to say Andy L was on his way with the tracking info so we knew exactly when he would arrive.
Andy was great helping us get the product purchased into our garden.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Garden Shed online purchase

I ordered a shed online for delivery to my home. I was kept informed about delivery, and the ability to track the delivery was effective and helpful. The delivery was completed in a timely, professional and friendly manner.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order Website! Quality products

Easy to order Website!
Cost effective in todays climate!
Goods arrived on time.
Quality of product excellent and well packaged without ecxess!
Steve M was a brilliant ambassador for your company.
Polite and customer orientated. Dressed accordingly.
Delivered to the exact space required on property!
Will certainly use Forest Garden again.
Highly recommend

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I bought three fence panels

I bought three fence panels, I was given clear messages of receipt and what would happen next.
My delivery driver (Roy) was helpful and genuinely to deal with.
Many thanks for a great experience.
Les

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Penko & Ed where so helpfull

Penko & Ed were so helpfull in delivering our trellis panel today. It was no trouble for them to leave the panel in our garden off the street. They were very polite and friendly. I wish all delivery companies were the same!!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from my delivery…

Excellent service from my delivery driver, Roy T, who delivered fence panels into back garden (and even warned me about staples on the tickets on panels) - very cheery and friendly. Tracking not so great, as according to that delivery was still on dual carriageway a few miles away, even after he'd delivered!! :-D not an issue as I was home all day ... Great delivery & driver

4 August 2026
Unprompted review
Rated 5 out of 5 stars

The delivery was arranged around me

The delivery was arranged around me, so that was very helpful. The delivery druver, Garry T, was friendly and courteous and put the items where we agreed. He talked me through what I had had delivered, where the fixing kits and instructions are, and gave me the information to call the company if there were any issues.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Brian Coleman 5 starts

Brian Coleman was really helpful, quickly and efficiently loaded the collection and delivery.
Very polite, couldn’t ask for much more. Thanks Brian

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product. Delivery early in the morning so gave us the whole day to erect the shed. Very helpful drive Roy T who called to confirm delivery time. He explained the different sections of the shed and gave some helpful tips on how to erect it.
Very pleased with the shed which is of a very high quality. Would recommend this company.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible product

Terrible product. The wood is all warped and bent, the felt had a hole in it. Really not worth the money I paid. The brackets don’t line up properly to the screws and the doors are twisted. Has been a total nightmare to put up. One of the wood panels was snapped and the main side panels have huge gaps where the panels have slipped and not been secured. Really poor quality

25 June 2026
Unprompted review

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