Forge & Foundry Reviews 

136
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry pieces, noting how durable and beautifully crafted they are for wonderful everyday wear. Consumers are also thrilled with the remarkably fast international delivery times and the stylish presentation boxes that make every purchased item feel extra special. Some reviewers were not happy with the sizing, mentioning that specific jewelry items turned out to be a bit too big or long upon arrival. However, people note that the responsive customer service team easily handles exchanges and provides extremely polite assistance to ensure total customer satisfaction.

What people talk about most

Product

People report high satisfaction with the exceptional quality and craftsmanship of the jewellery items, noting... See more

Quality

Users describe strong satisfaction with the exceptional quality and craftsmanship of the products. Consumers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing immense satisfaction with... See more

Order

Customers had great satisfaction with the ordering process, highlighting the easy-to-navigate website and... See more

Customer service

Consumers find customer service to be exceptional, describing support staff as very responsive, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fabulous company to deal with. Not only are their products excellent value for such high quality items but the customer service is second to none. Email and WhatsApp for tracking and deliv... See more

Rated 5 out of 5 stars

I am a repeat customer and love everything about Forge and Foundry. I am thrilled with my most recent order. The Curzon bracelet was a gift for my son and he loves it. It is so unique and the adjustab... See more

Rated 5 out of 5 stars

What a fantastic find this company has been. I ordered a Pioneer leather bracelet and it was delivered very quickly and in beautiful packaging. Unfortunately I ordered one that was too long. I e-mai... See more

Rated 5 out of 5 stars

Bought 3 items for Christmas gifts, all are of extremely great quality, beautifully presented and am sure will all be happily received. Quick delivery followed by a sincere email from Olivia checkin... See more


Company details

  1. Jewellery shop

Written by the company

Forge & Foundry was founded In London by two brothers; originally hand-forging pieces of metal into shiny jewelry relics ourselves in the early days and packaging each order by hand in our basement workshop, hard-graft got us to where we are today. From day-one our designs have been inspired by our historic London surroundings. We love the gritty nostalgia of London’s original metal foundries, from fire to crucibles, the forms and shapes breathe life into many of our designs today. Welcome to Forge & Foundry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

136 reviews

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4.8

All reviews

(136)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous quality and quick delivery

Ordered a unique toilet roll holder in the week before Christmas as a last minute purchased and it arrived before Christmas! It was beautiful and there was really good communication relating to delivery.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Great value and customer service

These were fantastic bracelets of really great quality. They had to be shipped overseas to the U.S. And there was only a small delay at customs. The customer service was above and beyond and I was really impressed. Wouldn't hesitate to order again!

5 December 2024
Unprompted review
Rated 1 out of 5 stars

I bought two personalised Mens…

I bought two personalised Mens bracelets and was very disappointed with them. One was braided it was so narrow and the clasp was so small I could not see the engraving. The beaded one the beads were so small and the rope was as thin as cotton, again could not see the engraving which I think is transfers and not engraving. I think you are paying more for the packaging and postage. I am embarrassed to give them as presents. If they weren’t personalised I would send them back. I now see one has been reduced!

Following my review I got a lovely response which offered to redo the engraving or give a refund which I was very happy with. Due to this response I will be happy to order from this company in the future.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

One of the best companies I have dealt with for a long time.
My order was for a 40th birthday present, which was going to be given at a celebration in Florida. The order was fulfilled and dispatched very quickly.
On the recipients' return, he informed me that although he loved his present, it was unfortunately too big! Forge & Foundry dealt with my problem quickly and efficiently, arranging for a replacement almost by the next post, charging just a small fee. Nb this was because the present had engraving.
I cannot praise this company enough, they kept me well-informed regarding everything that happened and would recommend them thoroughly.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Another great purchase

I bought a number of items previously and always a great service, good quality product, great customer care from Olivia, and I like the new engraving option.
My son really liked his bracelet. Would definitely recommend them.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic product offerings...

I ordered three pieces to be worn on the wrist and am very pleased with the whole purchasing experience. The selections offered were on trend with sleek designs and great quality. Shipping was extremely quick and customer service was top notch. I've already purchased my fourth item and it has only been a little over a week since my original order.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Superb

Superb, quality items! I have purchased from F&F 3 times and each time has been a win!
My husband has loved receiving gifts from Forge&Foundry!
A great selection of products and super fast delivery

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Items and Fantastic Customer Service

The items are lovely and the buying experience is really good. But I always say you can tell how good a company is from its aftercare and the service I received from Olivia when I experienced a minor issue was second to none. Would highly recommend and definitely buy again.

4 September 2024
Unprompted review
Forge & Foundry logo

Reply from Forge & Foundry

Hi Angela, thank you so much for your very kind and helpful review! We're glad you had a great experience and can't wait to welcome you back in future!

Kind regards,

Olivia
Customer Relationship Manager
Forge & Foundry

Rated 5 out of 5 stars

DAPLYN [TWISTED ADJUSTABLE LEATHER]

Great product purchased for my partner, presentation/packaging was fab and very fast delivery - would use again for sure!

28 August 2024
Unprompted review
Forge & Foundry logo

Reply from Forge & Foundry

Hi Tina, thank you so much for your kind review! It's great to hear that you loved the packaging and quick delivery. We hope to welcome you back again soon. We're always here if you have any questions!

Kind regards,

Olivia
Customer Relationship Manager
Forge & Foundry

Rated 5 out of 5 stars

I was concerned about the sizing …

I was concerned about the sizing and reached out to customer service. They responded in both a timely and friendly manner and gave me all the assurances I needed. It’s delightful to support a company that cares about their customers and offers such great quality in product and interaction.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Great !!!!

Great !!!!
Forge & Foundry customer service was great in every aspect from the quality of the item to the packaging and delivery. I would certainly use this company again.

27 August 2024
Unprompted review
Forge & Foundry logo

Reply from Forge & Foundry

Hi L Macey, thank you so much for your review! We really appreciate your feedback. It's so great to know that you'd purchase from us again and that you were happy with the jewellery quality, packaging and delivery! Thanks for being such an amazing customer! :)

Kind regards,

Olivia
Customer Relationship Manager
Forge & Foundry

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