Urban Mattress Reviews 

I went in to buy a pillow, nothing high dollar like a mattress set. Colin took as much time with me as he would with someone spending a lot more money...it was very refreshing. He made sure I got exactly the pillow I was looking for!! I also enjoyed a refreshing adult sparkling beverage from Maxline while I was there. That was awesome!! :) Support local!!

Joel and Mark were excellent. Good product information, no pressure or gimmicks, straightforward customer service. Delivered when promised.

Great folks to work with! Very pleasant and helpful.
No pressure to buy.
I love my new mattress, and look forward to getting into bed
every night now!

We knew what we wanted and ordered our mattress over the phone because of the pandemic. Urban Mattress delivered our mattress in a timely manner. We have ordered many mattresses from them and have always had a good professional experience with them. We also are happy to support local business when we can.

Collin was very knowledgable about the products; and helped us pick out the perfect mattress. He understoond the construction, performance and pros for each different mattress we looked at.

We were so pleased that during the Covid pandemic that they opened the store for a “private” showing for us! We had just moved from Texas and were miserable with our beds. Got us exactly what we needed. We are very pleased.

We have had the Bloom Dahlia mattress for three years now and we absolutely love it. We also have pillows from Urban mattress (with loose fill inside) that we rave about. Amazing products that last.

Joel did an outstanding job helping me find the right mattress. I had been sleeping on a Sleep Number bed for 10 years and for several months had been waking up with a painful lower back and hips, as well as walking around bent over. When I took the bed apart, I found that it had broken and one of the four bed boards was about 4-6 inches lower than the other three.
Since sleeping on my urban mattress for 2 months, I now have no pain, am able to walk standing straight up, and am getting a much more restful sleep.
Thank you Joel and Urban Mattress!

Good customer service with appreciation for allowing space for a person to assess the recommended product(s).

Salesperson was friendly, knowledgeable and helpful. Locally made, delivery within a week and a fair price for a quality mattress.

Thanks Colin and Mark for your outstanding service in helping me to select the perfect mattress to meet my physical needs. You are really fabulous, a barometer for which anyone to measure service and product excellence against. My experience with you gives me hope that a passion for service excellence and product are not dead in the United States.

Just had a great shopping and showroom experience w/ urban mattress that ended up w/ not only myself buying a mattress but also my in laws.. They went above and beyond w/ delivery, setup, free pillows and just were excellent..

Very happy with customer service, delivery service, and the quality my mattress came in and has maintained since delivery. Very pleased with how I was assisted in finding the right sheets and pillows as well. Thanks, Urban Mattress!

Very relaxed environment. Employee was also relaxed, well humored and met my father in law where he was mentally (dementia), all the while making my father in law comfortable and trusting. We did go to three other stores after and returned to purchase the mattress. The fact they donate to help aid foster parents and children (of which we are fosters), was a plus in my mind!

The best and most comfortable mattress I have ever laid on.

This is the coolest, "quality matters" mattress company ever. Buying a new mattress is somewhat akin to buying car - its hard to choose and not easy to know if you chose the right product the first time around. The service at Urban is outstanding and the delivery guys are super. They have a great guarantee process to ensure you choose the right bed you are going to love - we had to change products after a month, the first choice was too firm and they made the process easy - both times, quick and convenient delivery. We love the bed, its super comfortable and the product quality is high - very well made. The whole staff is customer oriented, making it a really great experience. We couldn't recommend Urban in Fort Collins more.

We purchased a mattress and had to test drive a couple to finally get the right one. After some time with the new mattress "The Sincerity" the box-springs we originally received with the new mattress started breaking down. We called in and were able to upgrade to a more sturdy box-spring and it has made the world of difference. It has caused our mattress to be even a better experience! Sleeping wonderfully and pleased with our mattress and service. Thank you Mark and Joel

We are very satisfied with our new bed!!! We sleep wonderfully, body and mind, knowing we aren't also breathing in lot of chemicals. So happy our sales man told us about everything Urban mattress does to to make and keep their mattresses un-harmful!!