Fortegra Reviews 

Had to have a tow. The tow company was prompt and texted time of arrival. He then called when got near by. He was nice and even thought it might be battery which he checked. Then since it wasn't he was respectful and loaded and delivered to my home. My fist tone experience with this company.

The tow truck driver was simply amazing ! He came right on time and they updated me with accurate information. He called when he arrived and followed all directions due to me being at work in a small lot. He handled me & my car with care! The ride was so smooth I fell asleep like a baby. He was so sweet and that’s rare in this industry. I would use this service again. I’m so pleased and appreciative. Good work !

I love how they made sure I was safe during the wait ot towing

This is the 2nd time I had to call for a tow. In 2 different states. Both times was easy-peasy. Everything handled quickly and efficiently. No complaints.

I had my vehicle towed with this insurance and was still charged $389.70. Tow company shows up 2 hours after I called and then didn’t deliver my vehicle until 10:40 that night and they picked it up at 5. Was a big rip off and I would never recommend to anyone.

Please everyone very careful with this company fortegra. They sell a lot of policy and know rooms to go furniture all scheme they only is stealing your money when you put the claim they don't care they don't cover anything scan only .

I am posting this review to share my experience with Fortegra and the insurance claim process after my leather reclining sofa (Swansea Granite Power Reclining Sofa - GRANITE MNRM 41700-P-S GRANITE) was damaged.After discovering cuts on the leather and white spots across the console leather from spilled food and beverages, I filed Claim #2574031 with full documentation and photos. Throughout the process, I received inconsistent explanations regarding my claim One of my biggest concerns not clearly examine the damaged sofa with me. Despite this lack of technician inspection, my claim was later denied due to normal wear and tear damage which is really frustruatin.When I recently spoke with management, the claim history notes they read back to me did not match the information and photos of the cuts and stains I originally submitted.As a customer, it is extremely frustrating to provide clear evidence of damage, receive changing explanations, and ultimately face a denial.Based on my experience, I am deeply disappointed with how Fortegra and their insurance partners handled this claim.

I am posting this review to share my experience with CubeSmart and the insurance claim process associated with my storage unit.

After discovering damage to my stored property, I filed Claim #030028 and provided documentation, photographs, and supporting information. Throughout the process, I was given inconsistent explanations regarding my claim. I was advised that the insurance coverage was connected to Ameritas, and later told that Ameritas no longer handled CubeSmart-related coverage and that Fortegra was involved in the claims process.

One of my biggest concerns is that when I moved out of the storage unit, no CubeSmart employee or representative was present to inspect, document, or examine the alleged damage with me. Despite this, I was later informed that there was insufficient proof of damage from the storage facility.

When I recently spoke with management and reviewed the history of the claim, the notes being read back to me did not match the information and documentation I recall submitting from the beginning. I have maintained records of emails, photographs, claim submissions, and communications throughout this process.

As a customer, it is extremely frustrating to provide documentation, receive changing explanations, and then have a claim denied.

My advice to anyone renting from CubeSmart: document everything, take extensive photos and videos before moving in and before moving out, keep copies of all emails and claim submissions, and do not assume that someone from the facility will inspect or document damage on your behalf.

Based on my experience, I am very disappointed with how this claim was handled.

0 Stars!
Would not recommend!
I bought a couch set at Rooms to Go and bought the extended warranty with Fortegra. One month into having my couch springs started to make noise, called the warranty and was denied because nothing was visibly wrong with it. One year has passed and the springs continue to make noise, called again got denied for the second time because it was “normal” for couches to make noise. Broken or damaged springs are covered in my warranty. They just don’t want to replace or even fix the problem. Very disappointing and frustrating.

I rented a car through CarJet in Greece and i bought their insurance. Unfortunately i made some scratches to the rental car. I sent them all the necessary documents and for about a month now i don't even have response !

I actually did not think I was going to be writing this review after seeing all the horrible reviews prior to me submitting a claim.

Long story short my couch springs snapped and my couch was no longer being manufactured per my contract they needed to supply me with a reaccredit for a new couch. As I said I had very low hopes after reading reviews but to my surprise customer service was very helpful and the supervisor was great! within a week they issued me my recredit and I was able to get a whole new couch ! I made sure to repurchase the warranty !

The Driver was nice and kind,he was professional ask Questions. I really liked him. I didn't get his name and that's my mistake.

Bought car breakdown cover, under "Fortegra", sold by 'Cover My' insurance, on a well-known price comparison website.
'Cover My' insurance then sub-contracted to 'Emergency Assist Ltd'. I had a policy with "Unlimited Call-outs" for break downs.
Emergency Assist Ltd recovered my vehicle (costing several hundred pounds(!)) saying that they would reimburse me the cost later, after receipts were provided for the repair. I did all this, car professionally fixed at a professional Garage, but they failed to reimburse me, saying that, "this second recovery fault, is the same as your first recovery fault, so we won't repay what you have paid for recovery"(!!). The faults were two different faults. Absolute Cowboys are these companies!!! I had to go to the UK Ombudsman to challenge them(!). Stear well clear of them!! AVOID!!!
AVOID: Fortegra Insurance Europe.
AVOID: Cover My break down insurance
AVOID: Emergency Assist Ltd.

Spend a little more, and go with RAC, AA, or Green Flag. Stay safe!

I would give them zero stars if it were possible. We had our bed for 3 years and the bed frame broken. Luckily I wasn't hurt as I was the one on the bed when it happened. They denied the claim because it wasn't mechanical. That's SO ridiculous! What's the point of purchasing a warranty if it covers basically NOTHING?! Also they said to call the manufacturer while not leaving a number. I'm a naturally positive and happy person but this really pisses me off

This company is the worst I have ever dealt with. They sell you a warranty, but don't honor it. They come up with so many different reasons on why the warranty is denied. None of which makes sense. Then the customer service lady hung up the phone on me, while constantly over talking me. Very rude. You should stay far away from this company.

I purchased a Drew and Jonathan reclining sofa with a 3 year warranty when the white paint on the sofa starting rubbing off my claim was denied as just normal wear.

Fortegra has engaged in a calculated pattern of bad faith handling regarding my claim (Claim #028031). Despite a catastrophic Category 3 contaminated water intrusion on February 11th, I have yet to receive a single dollar for a total loss of over $21,000 in personal property + 8,000 for loss of use additional expenses. Please note I AM CURRENTLY DISPLACED and moved out of the contaminated unit as my complex admitted fault an offered me a lease termination with no penalties.

THE CONTRACTUAL VIOLATIONS:
My "Premium" policy includes a Personal Property Replacement Cost Endorsement (LL HO 04 90). This endorsement explicitly requires payment for replacement cost without deduction for depreciation. Fortegra ignored this, applied a 50% depreciation rate, and valued high-quality rugs at less than $50 each. Furthermore, they ignored over 200 items on a 219-item inventory, claiming "lack of damage" for items exposed to Category 3 contamination. If they’d like to argue against wetness. According to IICRC S500 Section 12.3.3, untreated water degrades into Category 3 within 48 hours; Fortegra’s adjusters are ignoring industry-standard science to avoid paying the claim. They have ignored over 200 items and only offered to pay for 6-7 items (all of which are incorrectly valued and DEPRECIATED therefore not only ignoring but DENYING damages).

MANAGEMENT FAILURES:
The assigned Adjuster (FL License: W061823) and Claims Manager (FL License: E188850) have consistently failed to conduct a thorough investigation within the 15-day statutory deadline required by the Texas Insurance Code. They both attempted to manipulate me and the claim. I escalated this to executive staff: Head of Claims and the Manager of Regulatory Affairs; both have failed to rectify the clear breach of contract and hold their adjusters accountable.

LEGAL TACTICS VS. POLICYHOLDER RIGHTS:
Instead of paying a valid claim for a DISPLACED policyholder who has suffered a category 3 water contamination, Fortegra has hired a Partner at a national law firm to "review the file.” A transparent attempt to intimidate me, a pro se claimant. Instead of advising Fortegra to fulfill their legal and contractual obligatio, this legal counsel is now attempting to build a "failure to cooperate" defense by mischaracterizing my attempts to seek transparency and help as "counterproductive." Specifically:
1. They are attempting to shift the blame for their 30-day delay onto me. Despite me providing ample evidence, consistent communication and attempt to provide more information and any additional meetings. They are arguing that I was not helpful for the one hour I missed a phone call which I immediately emailed and called back — because I was moving out of the contaminated unit AFTER the 15 day investigation deadline.
2. They claim "difficulties obtaining information" despite for weeks they have been provided with (by me) a 219-item spreadsheet and over 100 photographic evidence of the incident at the time of occurrence and afterwords sunken, water-damaged floor and walls, cracks in the ceiling, gross water residue on my items and floors, etc.
3. They are weaponizing the "Duty to Cooperate" to distract from their own failure to investigate and violations.
4. They are threatening an Examination Under Oath (EUO) not to find facts, but as an interrogation tactic to "tire" a displaced claimant who is currently paying out-of-pocket for relocation.

Fortegra is currently in violation of Texas Insurance Code § 542.060 and owes a mandatory 18% annual interest penalty on the delayed payment. They would rather pay high-priced attorneys than honor the contract I pay for. A complaint has been filed with the Texas Department of Insurance. DO NOT TRUST THIS COMPANY.

They still have not finished the claim. They are unprofessional. I have not received a call or message about my claim except for the on that said I filed one. They absolutely refuse to call back with any kind of information which I have requested them to do at least 6 times. Please do yourself the favor and spare yourself this experiance with this nightmare of a company.