Morgan & Morgan Reviews 

169
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were let down by their experience overall. Many people reported poor communication, stating calls and messages were rarely returned, making it difficult to get updates or speak with their legal team. This lack of contact often left them feeling uninformed and frustrated. Customers frequently mentioned the firm often declined cases deemed too complex or not financially significant enough for them to pursue. Several reviewers also described the service as unprofessional, citing issues with rude staff and incompetent paralegals. However, some customers noted positive interactions, with specific staff members treating them with respect and kindness.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers expressing dissatisfaction with the professionalism... See more

Claim

People report negative experiences with claim, often feeling their initial understanding was not met... See more

Service

Reviewers express widespread disappointment with the service, with many feeling that the firm is focused on... See more

Customer service

Customers had negative experiences with customer service, often reporting poor communication and a lack of... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over unreturned calls and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very poor communications with my lawyer. I had better communications with the legal aid then with the so-called lawyer that was assigned to me. Big disappointment in this firm. Can't speak for other... See more

Company replied

Rated 1 out of 5 stars

This law firm is very UNPROFESSIONAL and CARELESS. They NEVER return your calls or text messages, it is a waste of time. They promised you they will go above and beyond with your case and it goes c... See more

Company replied

Rated 1 out of 5 stars

We were led to believe that Morgan and Morgan was top law firm. That they handled not just injury cases but medical malpractice. This seems not to be the case unless it is a "slam dunk". My husband... See more

Company replied

Rated 1 out of 5 stars

Seven months after agreeing to pursue my case, the Louisville office kicked me to the curb. No one answered their phones, making it impossible to talk to the attorney. They are cherry pickers.... See more

Company replied


Company details

  1. Law firm

Written by the company

Morgan & Morgan has recovered over $5 billion for our clients in 30 years. More than 500 lawyers in 50 cities. Get your free consultation today.


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1.5

Bad

TrustScore 1.5 out of 5

169 reviews

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1.5

All reviews

(169)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

Mark Padderson and Carl were my legal…

Mark Padderson and Carl were my legal team some guy named Bengerman Kofman they are losers should be a a low-end firm wait they are, I will never use Morgan and Moran again rofl

3 February 2025
Unprompted review
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Reply from Morgan & Morgan

Hello Jerrett, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. I do see you engaged in a conversation with Mark on Tuesday. If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can help. -Client Experience Team

Rated 1 out of 5 stars

Can I do a minus one star

Can I do a minus one star. They are advertising on TV, Internet and the definitely DO NOT do what is advertised. Five thumbs down

21 March 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Claudia, Allow us to take a closer look at this for you. Please contact us at CX@forthepeople.com with your information so we're able to best assist you. Thank you.

Rated 1 out of 5 stars

After 7 months Morgan and Morgan…

After 7 months Morgan and Morgan decided my claim wasn’t worth their efforts. Now because of the delay in filing no one will accept the case. Not because it’s not valid but because they carried it so long and dropped it. The attorney who was handling it no longer works for. M&M.
Clearly not at fault for this accident ( witnessed by highway patrolman) guess for the people only applies to how much they can get.

9 August 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Ralph, we are so sorry that our firm was unable to take on your claim at this time. Our attorneys reviewed your case closely and considered every potential avenue of legal representation. We always strive to ensure clients understand the reasons we are not able to take on a case, but if you do not feel you received a sufficient explanation, please reach out to us so we can further discuss it with you. Client Experience Department-cx@forthepeople.com/ 888-670-2630

Rated 1 out of 5 stars

Still waiting for my settlement

SO HERE WE ARE ONCE AGAIN. I HAD A MEETING WITH MY LAWYER WALEED RISHEQ.FEBRUARY 27, 2025.WHO WORKS FOR MORGAN AND MORGAN..NEEDLESS TO SAY IT DIDN'T GO WELL. I ASKED FOR SOME PARTICULARS. AFTER I HAD TIME TO THINK . I SENT HIM A EMAIL STATING THAT I HAD CHANGED MY MIND AND THAT I WANTED THEM TO JUST TAKE CAR OF MY LIENS AND I WOULD TAKE CARE OF ANY OUTSTANDING BILLS. I HAVE CALLED AND SENT A FEW EMAILS TO NO AVAIL.HE DIDN'T RESPOND MY REQUEST AT ALL. SO I PAYED. THE OFFICE A VISIT THIS MORNING. I WAS TOLD THAT HE WAS STILL WORK ON OUTSTANDING LIENS. WHEN I WAS TOLD THERE WASN'T ANYMORE. I WAS ASKED TO LEAVE THE OFFICE . I WAS TOLD THAT HE WASN'T GOING TO WORK ON MY SETTLEMENT BECAUSE HE HAD MORE IMPORTANT THINGS TO DO . UNLESS THIS IS HOW MORGAN AND MORGAN TREATS THEIR CLIENTS. AND NOW IT HAS BEEN 2 1/2 MONTHS SINCE MY SETTLEMENT. AND THEY HAVE BEEN PAID. BUT I HAVE TO WAIT BECAUSE THEY HAVE MORE IMPORTANT THINGS TO DO... I NEVER THOUGHT I WOULD BE GOING THROUGH THIS.... THANKS FOR NOTHING MORGAN AND MORGAN

10 March 2025
Unprompted review
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Reply from Morgan & Morgan

Hi Gloria, Thank you for your feedback. Upon reviewing your file, I see that you have been in communication with Waleed most recently as of this morning. We are sorry to hear that you feel your experience has been unsatisfactory. However, I can assure you that we have been maintaining professionalism and doing everything we can to finalize your claim. If you would like to discuss this matter further, please don’t hesitate to reach out.
We appreciate your patience, and we hope you have a great day. -Client Experience Team

Rated 1 out of 5 stars

My adult daughter was traveling in…

My adult daughter was traveling in another state when she was hit by a car, in a crosswalk, on a green light, by a fully insured motorist, caught on camera by the police, and severely injured. When I called Morgan and Morgan all the person who answered could ask me was, “how badly is she hurt? We need to know how badly she’s hurt. Does she have a spinal injury? If so, how bad is it?.“ I kept trying to explain that she was still in the ER that I wanted them to take over immediately, but I could not get a response. I had to call someone else. I was very, very upset and very disappointed in a company that I assumed was great.

4 July 2024
Unprompted review
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Reply from Morgan & Morgan

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you felt during this difficult time. Our goal is always to provide clear, compassionate support to clients in urgent situations. We deeply apologize if our initial response did not meet your expectations, as we understand the importance of prompt action. We would never want you to feel that your concerns were not being heard.
Please know that we take your feedback seriously and strive to improve our communication processes. We wish your daughter the best moving forward.
-Client Experience Team

Rated 1 out of 5 stars

I tried to give zero stars!!

I tried to give zero stars!!!

The company is trash to put it lightly. I spend 3 months with them on a dog bite incident and am told they are no longer representing me. I feel it's because my case is not LARGE ENOUGH. BEWARE!!!!

11 January 2025
Unprompted review
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Reply from Morgan & Morgan

We are so sorry that our firm was unable to take on your claim at this time. Our attorneys reviewed your case closely and considered every potential avenue of legal representation. We always strive to ensure clients understand the reasons we are not able to take on a case, but if you do not feel you received a sufficient explanation, please reach out to us so we can further discuss it with you. -cx@forthepeople.com

Rated 1 out of 5 stars

Morgan & Morgan is FAKE!! DON'T WASTE YOUR TIME!

Your company is the worst I have ever dealt with! You show the ads talking about the little guy and "No Body is a No Body" and that is all a smoke screen! I experienced more frustration dealing with Morgan & Morgan than dealing with the accident itself.
How can you say that every case is important when my first call to Morgan & Morgan was on 2/4 and I just got to talk to my assigned attorney(Christina Vinson) TODAY 2/24 (20 days later)!!
And to add insult to injury, when I asked for my case to released from Morgan & Morgan, Christina happily said yes and email me a letter stating that Morgan & Morgan HAS REGRETFULLY DECLINED REPRESENTATION!
SHE MADE NO EFFORT TO MAKE IT RIGHT!!!!

24 February 2025
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your detailed feedback with us. We’re truly sorry to hear about your experience and the concerns you’ve raised. Please know that your feedback is valuable and will be reviewed internally to help us identify areas where we can improve. 
We wish you the best moving forward.
-Client Experience Team

Rated 1 out of 5 stars

My 72 old wife had a slip and fall

My 72 old wife had a slip and fall from water on the floor in a dark area of a resturant caused by the ice machine while going to the ladies room. She called Morgan and Morgan and two days later the attorney called back and said he couldn't take the case but would put her in touch with someone who could represent her. He never called back. Morgan and Morgan commercials are all bull crap. One commercial states he called a client back after hearing his voice mail. Again crap. John Morgan doesn't receive his calls, try calling him personally. My wife went to another attorney who said Morgan and Morgan wasn't living up to their commercials. Mean while my wife went thru extensive therapy for her damaged hip. There should be some accountability of misleading commercials by Morgan and Morgan.

13 February 2024
Unprompted review
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Reply from Morgan & Morgan

James, we’re sorry to see that your experience didn’t meet your expectations. We value all input and are here to improve. If you have any specific concerns, sharing them would help us enhance our service. Please reach out to us at Client Experience Team – cx@forthepeople.com - (888) 488-0018.

Rated 1 out of 5 stars

Smoke and mirrors, borderline scam

They do not answer client emails. Case managers do not answer calls or call back. Calls to Customer Experience line get disconnected or ignored. Transfers to other departments don't pick up. If I didn't know any better, I would think this was a straight-up scam for collecting personal information.

9 January 2025
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your feedback. We sincerely apologize for your experience and understand your frustration. Please know that we take your concerns seriously, and we will review the matter thoroughly.

If you'd like to discuss this further, please feel free to contact us at cx@forthepeople.com. We are committed to assisting you to the best of our ability.

Rated 1 out of 5 stars

Very Dissapointed with the Lies, BS, Smokescreens, Dead Ends

My case took 51/2 years to Settle. Had 5 Different Attorneys! The first one I requested a new one because of his "can't do" attitude. The next 2 were fired. The 4th one quit. As did my 5th one right after my settlement (but before I was PAID). The 10 times I tried to contact John Morgan (5 by phone and 5 by email) he never once returned my call or made an attempt to answer my emails. One time I called MY Attorney in December and I didn't hear back until May only to find out he was one of the quitters. The majority of times when I heard back it was always lies, BS, smokescreens dead ends, outright misinformation always blaming someone else, never their fault, NEVER an apology or admitting their mistakes. Whenever one of their ads comes on I can't help yelling BS and liars, and so do anyone I talk to. Other people tell me they have had the same experience. I don't want anyone else to go through the same experience, heart-breaks and set backs that I did for 5 and a half years! If I had to I would rather go to court on my own then use Morgan and Morgan they are that useless! They can't even lie convincingly to their clients or on TV. If you use Morgan and Morgan you WILL be disappointed and WILL leave money on the table, DO NOT be fooled or taken in by anything they say or do in their commercials.

10 May 2024
Unprompted review
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Reply from Morgan & Morgan

Thank you for your feedback. We sincerely apologize for your experience and understand your frustration. We strive to provide excellent service, and it's clear we fell short in your case. We take your concerns seriously and will review your experience internally to improve our processes moving forward.

Client Experience Team
CX@forthepeople.com

Rated 1 out of 5 stars

No Justice

These guys are not really about justice. They are about profitability. Several months ago I sustained a serious injury at a hotel in Mexico City, an injury that has left me crippled for a long time to come. An injury that was clearly the result of negligence on the part of the hotel. But Morgan & Morgan refused my case. Instead, they redirected me to a Florida Bar hotline that recommended a different local attorney whose advise was that I post a negative review to see if they would be willing to offer a financial compensation. That’s the kind of justice Morgan & Morgan espouses. They are a fraud. Ready to exploit the cases that will bring them the easy buck, but not concerned about justice at all.

Addendum. I have since been contacted by M&M and the response was the same. Sorry, we can't help you. Go find another lawyer. No real reason given.
But it is probably because my injury occurred in Mexico City. They are not interested in representing such cases. Their business model is not to seek justice, but to exploit the easy cases that will bring them an easy profit.

29 August 2024
Unprompted review
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Reply from Morgan & Morgan

Robert, thank you for your feedback. We sincerely apologize for your experience. There are several factors we evaluate when determining whether we can take on a case, and we carefully consider all potential avenues for legal representation in the process. Unfortunately, for legal reasons, we are unable to provide specific details as to why we cannot take on a claim. In some instances, it may simply be because the case falls outside of our scope. As we continue to grow as a law firm, we are committed to improving our services. Thank you for sharing your thoughts.
Client Experience Team
cx@forthepeople.com

Rated 2 out of 5 stars

Morgan and Morgan is not moving in good faith

Morgan and Morgan is not the only company I have called who is covering for Big Pharma. This company is not moving in good faith.
Warning: Never disclose to a pro se attorney the details of your case before you sign any agreement. Also. Never give feedback until you get an answer yea or nay. Don't let them leave you hanging and waste more of your claim filing time

13 January 2025
Unprompted review
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Reply from Morgan & Morgan

We are sorry to hear you are not satisfied with your experience. However, we regret that we are unable to confirm your information in our records with the information provided. Please feel free to reach out if you have any further concerns. -Client Experience 

Rated 1 out of 5 stars

Lost Case

Poor communication and too many case developers had my case fall through the cracks, over the years I've lost everything, and just got a letter stating they lost my disability case

22 December 2024
Unprompted review
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Reply from Morgan & Morgan

Hello, Thank you for sharing your feedback and we are sorry to hear about your experience. While we can’t discuss your case specifics in this forum, I do see your Case Developer has been attempting to reach you as recently as 1/17. If you have any questions or concerns, please don’t hesitate to reach out to us directly at Cx@forthepeople.com or 888-488-0018. We would be more than happy to address your concerns and provide the support you need Take care, Client Experience Team

Rated 1 out of 5 stars

DO NOT HIRE - THEY ARE CROOKS!!

I would never, ever use Morgan and Morgan again. I was in a car accident in September 2022. When I signed up, I was told the fee was 33%; I thought this was high but worth it. However, I later discovered that this 33% only applies to the first offer the insurance company makes. Then it jumps to 40%. This was a detail buried in the fine print that I missed, leaving me feeling misled and disappointed.

They 'lost' my file for three months. Then, I was given a paralegal (?) who told me so many different stories I had no idea what to believe. In total, I was bounced to three or four different lawyers, each time having to start over and explain my case from scratch. This simple case dragged on for over two years, causing me immense frustration and inconvenience. When the settlement was finalized, it took several months before I received my money. The insurance company paid them immediately. I knew that both the man who hit me and I had the same insurance companies, and I saw when the payout occurred.

I had to pester them for weeks. When I got the first payout statement, they shorted me about $10,000. I called several times and finally got that fixed. They would not make a direct deposit even though they say they do that in commercials so I had to drive to their office to pick up the check. They held back an additional $1,000 and explained that it was to cover any additional medical bills and that I would automatically receive it in a month. I waited six weeks and called them. Several times. They even promised to send the check to the Melbourne office overnight. That did not happen. It took me several more weeks to finally get the check from them, leaving me feeling ignored and disrespected.

They did not pay all my medical bills even though they insisted several times that they had. In fact, I received a document from them detailing what was paid, and this list included the unpaid bills. When I started getting letters from collection firms for these unpaid bills, I was furious. Just for grins and giggles, I checked my account today with my PCP and found they had not paid him for medical records, but they indeed charged me for them.

Do not waste your time or money. Morgan and Morgan do not communicate effectively; they switch you around with different lawyers, and you have to start all over. They hold onto your money with a tight fist, leaving you in the dark about the progress of your case and the status of your payments.

15 August 2024
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your experience. We're sorry to hear about the challenges you faced with our legal team. We value your feedback and will address this internally to ensure better service in the future. Please feel free to reach out if you have any further concerns. -Client Experience

Rated 1 out of 5 stars

DO NOT HIRE MORGAN & MORGAN

DO NOT HIRE MORGAN & MORGAN. I was a client who had what I thought was a pretty straightforward case. I was broadsided by a PU truck and there was no dispute about who was at fault. The driver said he didn’t see us and accepted full responsibility. I hired M&M to represent me and that was a huge mistake. It took endless calls, texts and emails to get anyone “on my team” to respond to me, give me updates, etc. While I was getting my medical treatments no one ever checked on, the ONLY time I ever heard from someone was when I initiated contact and only then after days and somethings weeks of trying. I too would find my “team” had changed w/o ever being told.

Finally, after 18 months of nothing, they realized there were no long term treatments required for my ailments, and no huge payout, they decided they had no use for me. To make matters worse there are new tort laws here in Florida that require a suit to be filed within 24 months. They left me holding the bag with no qualms about it. They have great advertisements, but the only people they are FOR is themselves.

10 October 2024
Unprompted review
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Reply from Morgan & Morgan

Hello, Fred, Thank you for sharing your feedback. I'm sorry to hear that you did not feel that our firm was able to convey what we stand for. We strive to provide clear and timely communication to our clients, and we apologize for any confusion or inconvenience this may have caused. Your feedback is valuable to us as we work to improve our processes. Thank you. - Client Experience 

Rated 1 out of 5 stars

Bad service for me

I really thought Morgan and Morgan would be a great law group to work with, boy was I WRONG. I’m ok with the fact that they decided to not move forward with my case but what I’m NOT ok with is that it took 6 weeks (12/3/24) before the attorney called to tell me that. She asked if I wanted another attorney from their inventory to assist me, I told her yes. She said someone would contact me in 2 weeks. Today is 1 month and I still haven’t heard from anyone! Thanks for NOTHING Morgan & Morgan.

3 December 2024
Unprompted review
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Reply from Morgan & Morgan

KP thank you for your feedback. Allow us to look into this for you. Please reach out to our Client Experience Team at cx@forthepeople.com for further assistance. Thank you!
Client Experience Team
(888) 488-0018

Rated 1 out of 5 stars

very bad law firm

very bad law firm. my advice is go elsewhere. they agreed to represent my wife in phillips c pap breathing machine lawsuit. this was in october 11th 2022. they had a very nice legal rep take all information before it was sent to attorneys. I sent them records of over 15 hospitals and more than 2 million dollars of costs. I never got one call from attorney.my wife passed away this past oct. and was told that we would still proceed as long as I was her legal rep. this firm finally sent me a short letter that said they no longer wanted to go forward without explanation. they said I still had a case and to contact another law firm soon before time runs out. well, they waited too long to tell me that. this firm hires small legal firms and farms them out and split the profits. I found that this is common for them. you think that your actually dealing with a large law firm but, your not they really have false advertising. the rep that took all the information thought we had a very good case. again, stay clear of this law firm. Ron Crawford this is in Tennesee not Oregon

20 December 2024
Unprompted review
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Reply from Morgan & Morgan

We are truly sorry to hear about your experience and your wife’s passing. We understand your frustration and appreciate your feedback. Please know that we take all feedback seriously and work hard to provide the best service. We apologize that we were unable to move forward with your case and please note there are many factors that go into these decisions. We encourage you to reach out directly if you'd like to discuss this matter further. - Client Experience

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. They handled 1 case of mine and were supposed to handle another. One case the attorney would not even speak with me and nothing was done on my case and I was smart with his one, I went to another law firm and won my case immediately. I was pissed when they gave a percentage of it to Morgan and Morgan when they did nothing. Their attorney never looked into that case. Another case I had at the same time the attorney I had was horrible. She refused to allow me to see certain doctors in which one I knew and he wanted to help me and provide me with he needed surgeries I should of had so I would not be disabled today like I am. Then when it came to the trial, I did not want to settle because of all the pain and health issues I had. The lawyer Rachael Smith I think was her name was joking with the mediator the entire time because she knew him personally. Then she pressured me into settling when I did not want to. She also lied to me the night before about the amount of money she claimed I would definitely get in my case which when it was in the hearing, they did not offer anywhere near what I was told. So, as a result, I am left in chronic pain, was unable to get the surgeries I needed to live a semi normal life and have since gone homeless since I am unable to work anymore. Living in my car is not the life I thought I would have. I also tried to reach John Morgan and left messages for him and even sent a few letters but no response. This law firm does not care about your well being. They just want to end a case as fast as possible. I truly regret going with this law firm and should have sought another for my main case they handled. Then my brother unfortunately chose them for his case. They closed it doing nothing for him and he is left in severe pain with health issues . If you value your life , DO NOT CHOOSE THIS LAW FIRM!!!!!!!!!!!!

24 December 2023
Unprompted review
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Reply from Morgan & Morgan

I'm truly sorry to hear about the terrible experience you've had with this firm. It sounds incredibly frustrating and painful, especially when you felt your needs weren't met and your health was compromised. The issues you’ve described, from lack of communication and support to feeling pressured into decisions, are concerning. It's clear you were hoping for much more than just a quick settlement and deserved proper care and attention to your case. It's unfortunate that your brother had a similar experience. I hope you're able to find the support you need and that others who might be in a similar situation can learn from your feedback. Best wishes as you move forward and take care of yourself.

Client Experience Team - CX@forthepeople.com

Rated 1 out of 5 stars

Walk away from this firm ASAP in my…

Walk away from this firm ASAP in my opinion with facts they are LIERS!!! My checks were late and I had to keep calling. They got the money from the insurance company and with held till I called. Why dont people that sign a contract enforce it. If enough complaints are to the BAR ASSOCIATION believe me they will stop. Please file a complaint with your local Bar. I have a text message for all LIERS LIERS LIERS

16 December 2024
Unprompted review
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Reply from Morgan & Morgan

I'm really sorry to hear about your negative experience. It sounds like you’ve had a frustrating situation with this firm. If you believe there has been misconduct, filing a formal complaint with the Bar Association is a good step to take. They can investigate and address any potential issues. It's important for firms to honor contracts and communicate clearly with clients. I hope your situation gets resolved and that you find a better path forward.
Client Experience Team - cx@forthepeople.com

Rated 1 out of 5 stars

Worst Law i have ever delt with

Worst Law i have ever delt with. I took almost 2 years them settle a simple cast, between lost files, ignored calls and plain out and out miss representation. Beware of the bait and switch you will be paying 40% not 33% no matter what they say. Their slogan should be Morgan and Morgan for Morgan and Morgan they are defiantly NOT for the People. Believe the reviews, not to be trusted

Update - I requested my files to be reviewed by another firm and my attorney at M&M Zak O'Neill has not responded to my request. If you have a solid case do yourself a favor and stay away M&M they don't care about all they care about how much money they can steal from you. Stay tuned I will give updates as things progress.

26 November 2024
Unprompted review
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Reply from Morgan & Morgan

Hi Gregory!

We apologize for your experience and appreciate your feedback. We take it seriously and continuously work to improve. Our client contracts are designed to be clear, and we're sorry if our team wasn't able to properly explain this to you. Thank you for bringing it to our attention.

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