Forth  Reviews 1,659

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers had a great experience with this company. Many customers appreciate the ability to design their own tests and the overall user experience, finding the process simple and straightforward. The speed of results is frequently highlighted as excellent, with many receiving their outcomes within a few days. Reviewers also value the helpful doctor's summaries and the clear, easy-to-understand analysis provided. However, some people were dissatisfied with the customer service, mentioning slow response times and a lack of communication regarding their queries or test results. A few other people also felt that the product itself had issues, such as difficulty in collecting blood samples or a lack of detailed explanations for certain test results.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the speed,... See more

Response time

Users describe ambiguous interactions with response times, with many praising the speed of results and... See more

User experience

Customers had positive experiences with the user experience, often describing the process as simple, easy,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love bring able to design my own test. I'm training for a number of big races and wanted to look at some specific areas. The results will help my coach and I refine my training. The website and... See more

Rated 5 out of 5 stars

My go to for bespoke blood tests. I don't need a doctors report, but I like the option to fine tune your level of support should you require it. The speed of results is second to none, and the tests a... See more

Company replied

Rated 5 out of 5 stars

I wanted to do a comparison check against 6 & 12 months so I picked up another follow on test. The dashboard provided gives you a great overview and allows you to easily see how things are improving (... See more

Rated 5 out of 5 stars

Lucy & The Forth Team went beyond what was expected with their customer service. Clear instructions on how to take a sample and results came back swiftly with detailed explainations. Second time I h... See more

Company replied


Company details

  1. Blood testing service
  2. Home Care Service

Written by the company

Keep track of what’s happening on the inside with our range of private blood tests to monitor essential health biomarkers.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great easy to read platform to display…

Great easy to read platform to display my test results and love that I can compare results to other people by age group. Discovered I have low kidney function so I'm grateful to be able to investigate this underlying issue with my GP as it wasn't on my radar at all. Highly recommend the investment.

13 June 2025
Rated 3 out of 5 stars

Test result questionable

I received the test results within 2 working days. I was generally satisfied with the service. However, they informed me that a full blood count wasn't possible, but didn't tell me why! I provided, in full, the blood samples required. So I'm not satisfied with that aspect of their service.

7 June 2025
Forth  logo

Reply from Forth

Hi Mark,

Thank you for taking the time to leave a review.

We are very sorry if the email from our nurse explaining the reason why we were unable to provide a result for Full Blood Count went to your junk/spam folder. I can see our customer service has been in touch, and this is now resolved.

If there is anything else we can help you with, please do not hesitate to contact help@forthsupport.co.uk so we can assist you further.

Rated 3 out of 5 stars

Mor information needed

Mor information needed . Not much more than NHS test. No numbers given, no indication if Hashimotos. No correspondence re current medication. .

6 June 2025
Forth  logo

Reply from Forth

Hi,

We have looked into this for you, and it appears your health dashboard has not been completed in full. We can see our customer service team have reached out to you and is assisting you further with your queries.

Thank you for choosing Forth.

Rated 1 out of 5 stars

Poor experience

I am very disappointed with this company. They are not customer focused. I did a test in April. I followed the instructions. It came back with incomplete results saying the blood sample was insufficient. I filled it to the 600ml line as stated. I contacted the company. I was told to pay another £10 for another kit. I reluctantly paid and I asked for confirmation on 18.04.25. There was no response so I asked for confirmation again on 22.04.25. There was a response on 23.04.25 but no kit arrived. I asked for a kit again on 12.05.25. Another was sent out. I followed the instructions clearly stating twice the day of my cycle. The results came back and the person analysing the results said he did not know the day of my cycle. I emailed on 3.6.25 to explain my disappointment that twice I have been told that I have done something wrong when I have not. I question the validity of the results. I have asked for a partial refund which I think is more than fair but guess what no response. If the company reads this please do not say I did not reach out to customer service like you do with other negative reviews because I have multiple times and I am still waiting on a response. I would urge people to use another company.

3 June 2025
Rated 1 out of 5 stars

I paid over £80 and they did nothing.

I paid over £80 for a blood test which was supposed to test 16 different markers. They send 3 finger prickers to use to bleed into a tube. I used all of them and tried for an hour to get enough blood in the tube, but I just wouldn't bleed that much. They basically just stole the money off me and said that the test failed. That's it... Awful company.

3 June 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service. Easy to pick test you want. Fast delivery and quick results. But just like I said before, you can talk to Gp about your results. They give feedback, ask questions, but you cant answer them. So thats little bit annoying. Forth should improve on that

1 June 2025
Rated 1 out of 5 stars

Taken money but not sent tests

I would love to have given a better score but ordered 4 tests, money taken, email customer service, then sent proof then reply iwe will look into it, not heard from since; not saved an account for me to log into and not replied to emails since, really poor

24 May 2025
Unprompted review
Forth  logo

Reply from Forth

Hi Debbie. I understand our customer service team have been in contact and explained that a payment error occurred during your purchase, which prevented your order from being completed. This has now been resolved, and a kit is on its way to you.

We are very sorry for the inconvenience this caused you.
The Forth Team

Rated 4 out of 5 stars

The blood test and results were really…

The blood test and results were really useful, and the kit came with clear instructions. I was disappointed in the doctors input as I’d hoped for a more personal response however the ‘advice’ was very generic and basically said to discuss with my GP.

24 May 2025
Rated 5 out of 5 stars

Prompt, efficient and professional

I am very happy with the efficient service provided by Forth. I had a number of questions before committing and the administration staff responded promptly and gave me everything I needed to decide what test was most appropriate.

22 May 2025
Rated 5 out of 5 stars

Great product

Great product. I got my kit on time and found it very easy to use. My results were available the next day and were super easy to read.

22 May 2025
Rated 5 out of 5 stars

Great company

Fast delivery and results a couple of day after .
Easy todo and great feedback
Really happy with the service
This is my second time using this company 👍🏼

30 April 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look