Fortuneflavours Reviews 970

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, highlighting their excellent quality and effectiveness for relaxation and pain relief. Many consumers appreciate the quick dispatch and efficient delivery service, often receiving their orders within a few days. The overall service is frequently described as fantastic, with people commending the company for its responsiveness and the value offered. However, some reviewers were not happy with issues related to order fulfillment, including missing items or receiving products that did not match descriptions. There were also occasional complaints about delayed deliveries and a lack of communication regarding order status, despite promises of quick shipping.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality, variety, and competitive... See more

Quality

Reviewers mention positive feedback about quality, with many consistently praising the excellent and high... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick, rapid, and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as unfulfilled orders,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Range of Products. For anyone looking for some quality CBD products, then i definitely recommend this company - I'm experienced enough to know good CBD products when i see them. A gre... See more

Rated 4 out of 5 stars

#### UPDATE ### Fortune Flavours have since been in touch, I now have received all products, plus some extra, for inconvenience, so very happy. I do love the product and hopefully they... See more

Rated 5 out of 5 stars

Fantastic Service Overall. (Sorry I'm a bit late leaving this review). It's a 5 star review from me for FortuneFlavours. Great range of cbd products , prices are fair. I definitely recommen... See more

Rated 5 out of 5 stars

*Edit* After a brief explanation of why I had been waiting for so long for a reply, Antonio went above and beyond to rectify the issue and even offered me 50% off my next order and as well as se... See more


Company details

  1. #61 of 87 best companies in Health food shop

Written by the company

Specialising in the highest quality CBD products in the UK, we offer the fastest tracked delivery of any company on the market and the best customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

970 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 4 out of 5 stars

**** UPDATED REVIEW ****

#### UPDATE ###

Fortune Flavours have since been in touch, I now have received all products, plus some extra, for inconvenience, so very happy.

I do love the product and hopefully they have now resolved there shipping and communication issues.

Thank you 🙏

**** AVOID AVOID AVOID ****

They only part delivered a large order then ignored any communication to get resolved, no phone number on website so no way of contacting anyone..

VERY VERY DISSAPOINTING

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Just received my first order, delivery was prompt, what I ordered and a really nice smoke 😀
Sitting quite chilled, and God said not one F##k will be given today 😂
Will order again.
Thank you 😀

28 November 2025
Unprompted review
Fortuneflavours logo

Reply from Fortuneflavours

Hi there Stuart,

Hope you're well!

Your order was placed yesterday evening, after hours, which is why you didn't get a response. We have emailed you today confirming that your order will be sent out today and will be with you shortly. If you have any further issues, please do not hesitate to email us at contact@fortuneflavours.shop

All the best,

Antonio

Rated 5 out of 5 stars

Top people first class experience

nice guys top customer service get back to you asap don’t let the reviews about customer service get in your head if there’s a delay, top top guy Antonio great product unbelievable price compared to most places in the uk

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Seized by the police

Absolutely horrible experience. The police came to my door today to inform me the parcel from fortune flavours was seized and it was illegal. Also they said this company is under investigation. I had to accept a community resolution.
I have never been in trouble ever in my life with the police and am being treated as a criminal. Buyer beware.

24 November 2025
Unprompted review
Fortuneflavours logo

Reply from Fortuneflavours

Hi there Anthony,

I hope you're well!

All of our products contain under 0.2% THC, which is the legal limit. CBD is legal if it contains less than 1mg of THC, THCV and CBN in the final preparation as per part C of regulation 2 of the Misuse of Drugs Regulations 2010.

However, since your products have been wrongfully seized, we have refunded your order fully.

Please do email us if you have any further questions.

All the best,

Fortune Flavours

Rated 1 out of 5 stars

Purchased 3 items only received 2

Purchased 3 items only received 2, they said order was fulfilled and charged me for 3 items, had to email numerous times with no answer m, eventually refunded me for missing item with no contact or explanation, non existent customer service 0/10👎🏻

14 November 2025
Fortuneflavours logo

Reply from Fortuneflavours

Hi Richard,

I hope you're well!

I think that you may have used the wrong email address as we have not received any email fro yourself. You were emailed from contact@fortuneflavours.shop explaining that the gummies that you ordered were out of stock and you were refunded for this, but we did not get a response. Please do reply to our emails when you get a chance.

Many thanks in advance,

Antonio

Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling, they gave me the wrong weed and when I emailed them I got no response, STAY AWAY FROM THIS COMPANY!!!

12 November 2025
Fortuneflavours logo

Reply from Fortuneflavours

Hi Oliver,

Hope you're well!

We emailed you to resolve this situation but you never responded to us. Please check your inbox and reply to our emails from contact@fortuneflavours.shop.

Many thanks and happy new year!

Rated 5 out of 5 stars

Great company

Great company, great service. I have used fortune flavours for a while now and I can't recommend them enough

14 October 2025
Rated 1 out of 5 stars

This was the worst cbd I have ever had…

This was the worst cbd I have ever had i wish I could return the it but I opened it and now I am left with shit bud not happy with it in anyway. If you can take it back it would help me out but I will never buy for you again....

28 October 2025
Fortuneflavours logo

Reply from Fortuneflavours

Hi there Joseph,

Hope you're well :)

This has been resolved now. Please email us at contact@fortuneflavours.shop if you have any further issues.

Happy new year :)

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