Fosters Family Funeral Directors Reviews 1,508

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, compassion, and professionalism, highlighting how these qualities made difficult times more manageable. The service provided is frequently described as seamless, efficient, and respectful, with many appreciating the personalized approach and the ease of the overall process. People often mention the excellent customer service, noting that the staff goes above and beyond to offer support, guidance, and clear communication at every step. Reviewers also appreciate the respectful way their loved ones are cared for, and the ability to tailor arrangements to their specific needs, which contributes to a smooth and stress-free user experience.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their exceptional care, compassion, and professionalism... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the thoughtful, organized,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the compassionate,... See more

User experience

Clients share positive opinions on user experience, highlighting a seamless process from start to finish.... See more

Customer communications

Users describe positive interactions with contact. Customers consistently report that from their first... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fosters in Kilmarnock dealt with my dads funeral in 2023, then they dealt with my mums in April 2026. Fosters treat you with kindness and compassion. I dealt with both Lauren and Connie who were... See more

Rated 5 out of 5 stars

My mum and step dad unfortunately had to pre arrange my step dad’s funeral after a terminal cancer diagnosis in 2025. They used Fosters in Livingston and thats where we met the lovely Isla. From the... See more

Rated 5 out of 5 stars

Jess, and her team in your Perth branch were so supportive as we planned our Dad's final goodbye. The kindness, empathy and professionalism shown to us by Jess and her team made the most difficult, h... See more

Rated 5 out of 5 stars

From the moment of walking through the door not knowing how to arrange a funeral we were met by the lovely lynne who talked us thro everything, we were put at ease knowing my dad was in safe hands. Th... See more


Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral home
  4. Funeral Insurance Company
  5. Non-bank financial service

Written by the company

Fosters Family Funeral Directors has served the community for nearly two decades and is now an award-winning funeral director with funeral homes throughout Scotland. Above all, we pride ourselves on the quality of personal and professional service we provide to you and your loved one as you bid farewell. We know that thinking about you or a loved one’s funeral can be daunting, so we will guide and support you every step of the way.

We Charge Less So You Can Do More

Written by the company

We choose to charge less than other funeral directors so that you can do even more for your loved one when saying goodbye.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Service Ftom Fosters

The service we received from Lynne and the staff of Fosters was outstanding. Lynne dealt with all the arrangements for my husbands Funeral from beginning to end in a professional and caring manner . Our family are so thankful for the care Lynne gave to Mick and the warmth she showed to all the Family . So glad we chose Fosters .

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Great support at a difficult time.

Following the sudden and unexpected passing of our lovely sister we were of course all ‘at sea’ but thankfully found the support of Angela in Foster’s Stirling office.
Angela was excellent in not only offering support and condolences but knew exactly what practical steps we needed to take.
In the circumstances Angela was more than willing to accommodate some indecision on our part and never placed us under any sort of pressure.
Foster’s is an excellent company to deal with , with professional, caring and compassionate staff. I would not hesitate to recommend them.

10 November 2025
Unprompted review
Rated 4 out of 5 stars

Seamless

Seamless, good communicators. Service went perfectly. Only slight criticism was the choice of flowers represented on the website - rather uninspiring however we overcame that by sending pictures of what we wanted

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Dunfermline branch

Dunfermline branch. Lynn couldn’t have been more understanding and caring. From the beginning to the end and beyond she was so helpful in every way. It was personalised to my needs for the passing of my husband.I would highly recommend Fosters for caring for your loved one.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

I really can't thank (Angela) Fosters…

I really can't thank (Angela) Fosters funeral home enough, for all the help i got from them concerning my brothers funeral. They did everything for me, from start to finish.
At this sad time, you feel so stressed and unhappy that you are thankful for all the help you can get which they thankfully did. This allowed me time to grieve for my brother instead of rushing about organising things. This company does all that for you.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Jess was wonderful

Jess was wonderful, understanding and did all she could to make it as easy as possible for me and my family at such a difficult time. I feel like they went above and beyond to help

14 November 2025
Rated 5 out of 5 stars

very pleasant experience

wee lassie in perth sold me my funeral plan. was in lidl a few minutes away and she let me come in straight after shopping to organise my plan. very acomodating. put up with me asking a thousand questions and answered every one. nice to not feel like im just a walking purse, lass made sure i had my wits about me so i knew what I was purchasing and checked many times to make certain i was okay to go ahead. seemed genuine caring for my wellbeing.. more than OTHER FUNERAL CARE COMPANYS do ! !,
i think they will care for me and my daughter's very well when the time comes. Will NEVER GO to a certain different local funeral company again..... thank you Fosters you have raised my opinion of undertakers..credit to wee lassie

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Care and respect when you need it most

From start to finish Fosters treated us and my Father (who had passed) with dignity and care. From the moment they came to the house to the day of the funeral, they were calm, respectful and went out of their way to help us. The day of the funeral was also run so well, from the cars to team managing the day, it all looked so smart and ran like clockwork, Christine did an amazing job. They really were our rock during a the worst period of our lives and we cannot thank them enough. Angela in particular was always there with a kind word or reassurance when needed and knew when to give us space and when we needed a cuddle. We would highly recommend their services.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

amazing

I honestly can’t recommend Lynne enough, everything was so much easier with her helping us through it, she was so kind,caring and very professional nothing was too much bother, thank you so much again for making such a hard time that little bit easier with your help

24 October 2025
Unprompted review
Rated 5 out of 5 stars

So grateful to Lynne at the Dunfermline…

So grateful to Lynne at the Dunfermline branch for all her help during a very difficult time. She went above and beyond to make sure everything went to plan and most importantly stress free. Lynne was very friendly and so helpful.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

We felt that we were listened to

We felt that we were listened to. The representative Jess was very sensitive helpful and suggestive. She also allowed us to tailor our own particular needs for the planning of the funeral. We were grateful for the opportunity to work hand in hand together to make the day run very smoothly. She also kept us informed every step of the way including after service.

22 October 2025
Rated 5 out of 5 stars

Would highly recommend.

Would highly recommend.
The staff at fosters were fantastic, so easy to talk, they showed amazing respect throughout the whole process of my brothers funeral arrangements, they looked after him with great care and made the day as comfortable as possible for his sons and the rest of his family and friends.
Absolutely amazing people, thank you

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Fosters Funeral Directors went above…

Fosters Funeral Directors went above and beyond for our family. They looked after our loved one with such great care, compassion, and dignity especially Isla who was there for us at every stage, Every request we had was met with kindness and understanding, and they supported us through every step at such a sad and difficult time. The whole team were exceptionally compassionate, kind, and professional — we truly cannot rate them highly enough. Thank you for everything you did for our family.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

The team at Fosters were brilliant from…

The team at Fosters were brilliant from the time Stephen and David arrived to collect Dinah, till we said our goodbyes and laid her to rest.
There's was a blip when we saw the colour of the wicker casket, and it wasn't as per the brochure. However Angela arranged for flowers to be changed and they were perfect. I must say how awesome Stephen was, he took time off from holidays to attend to Dinah, and was very comforting as he managed the service and drove our car. Thank you all.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

FOSTERS WISHAW

FOSTERS WISHAW

MICHELLE

What can I say here, this branch were absolutely outstanding 10/10

From the moment we arrived to speak and go over arrangements for our loved one who passed away so suddenly until the very end,Michelle was absolutely wonderful, real as can be, straight spoken, not one thing was a bother, any information we asked was answered within the day, treated us with the upmost respect, our loved one was treated like a queen and more.

We always are so skeptical of places but as soon as you walk in here it’s nothing but welcoming, warm, attentive, empathetic, sympathetic, professional, supportive and more.

I took to Michelle straight away, she was so nice and very kind. Advice was brilliant, her input was wonderful ,
She even helped us to make sure we had things the
right way Inc songs and when they could be played .

They completed condition checks almost every 2nd day
Kept me up to date consistently
They went above and beyond absolutely

Orders of service were absolutely stunning;
Flowers were magnificent
Set out in viewing room was beautiful she placed everything for us.
It was a very personal and professional touch she applied and this is exactly what you are looking for .

The conductor of cortège billy he was smashing and fulfilled anything i asked to be complete with 100% focus.
Honestly I can’t speak highly enough of them
Absolutely brilliant

Thank you for everything
Susan

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Fosters Cumnock

My Dad had chosen a prepaid direct cremation plan with Fosters, when he sadly passed a few weeks ago Fosters showed care and compassion from the moment I contacted them, the undertakers who attended at home were very professional and offered as much time as needed to say our goodbyes. We met with Karen at Cumnock a couple of days later and we felt at ease instantly she explained the process and what we should expect and showed empathy and kindness throughout from that initial appointment to collection of his ashes this week. She phoned to check in and consistently asked if we were happy with how everything was going/had went. Although I was very apprehensive about my Dads choice of a direct cremation Karen and the team at Fosters helped with clear information and support offered.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This is the second time I have used Fosters Family Funeral Director’s. Angela in the Stirling Branch provided exceptional care and compassion. From our very first meeting, Angela guided us through every step of the process with clarity, patience, and empathy.

Angela took the time to understand my wishes and helped create a service that truly honored my Mums memory. Every detail — from the preparation and viewing to the ceremony and final arrangements — was handled with dignity and respect.

What stood out the most was Angelas ability to make us feel supported. Angela was always available to answer questions, offer guidance, and make necessary adjustments.

In a moment when everything felt overwhelming, Angela made it possible for us to focus on grieving and remembering. I am deeply grateful for Angela’s service and would not hesitate to recommend Angela to anyone in need of compassionate, professional funeral care. I really couldn’t have done the full process without Angela’s support and guidance.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Fosters Appalling Customer Service

I was contacted by Fosters customer service lady who was not happy with my revue she clarified some points regarding payments which was ok I had said they had left my wife in the mortuary for approx 2 weeks she said it was only 10 working days apparently the weekends dont count when your in cold storage I explained that I was not allowed to see my wife when she finally got to their chapel of rest She then told me this was because her body was "LEAKING"I did not need to hear this & I regard this as being extremely callows & disrespectful
Carol was polite & on the day the staff were superb

26 September 2025
Unprompted review

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