Fosters Family Funeral Directors Reviews 1,508

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, compassion, and professionalism, highlighting how these qualities made difficult times more manageable. The service provided is frequently described as seamless, efficient, and respectful, with many appreciating the personalized approach and the ease of the overall process. People often mention the excellent customer service, noting that the staff goes above and beyond to offer support, guidance, and clear communication at every step. Reviewers also appreciate the respectful way their loved ones are cared for, and the ability to tailor arrangements to their specific needs, which contributes to a smooth and stress-free user experience.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their exceptional care, compassion, and professionalism... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the thoughtful, organized,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the compassionate,... See more

User experience

Clients share positive opinions on user experience, highlighting a seamless process from start to finish.... See more

Customer communications

Users describe positive interactions with contact. Customers consistently report that from their first... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fosters in Kilmarnock dealt with my dads funeral in 2023, then they dealt with my mums in April 2026. Fosters treat you with kindness and compassion. I dealt with both Lauren and Connie who were... See more

Rated 5 out of 5 stars

My mum and step dad unfortunately had to pre arrange my step dad’s funeral after a terminal cancer diagnosis in 2025. They used Fosters in Livingston and thats where we met the lovely Isla. From the... See more

Rated 5 out of 5 stars

Jess, and her team in your Perth branch were so supportive as we planned our Dad's final goodbye. The kindness, empathy and professionalism shown to us by Jess and her team made the most difficult, h... See more

Rated 5 out of 5 stars

From the moment of walking through the door not knowing how to arrange a funeral we were met by the lovely lynne who talked us thro everything, we were put at ease knowing my dad was in safe hands. Th... See more


Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral home
  4. Funeral Insurance Company
  5. Non-bank financial service

Written by the company

Fosters Family Funeral Directors has served the community for nearly two decades and is now an award-winning funeral director with funeral homes throughout Scotland. Above all, we pride ourselves on the quality of personal and professional service we provide to you and your loved one as you bid farewell. We know that thinking about you or a loved one’s funeral can be daunting, so we will guide and support you every step of the way.

We Charge Less So You Can Do More

Written by the company

We choose to charge less than other funeral directors so that you can do even more for your loved one when saying goodbye.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Company is very organised ,keep you on the right track,very efficient, compassionate and caring people . They cared for both my mum and dad who passed away within a year of each other. I would highly recommend Fosters you won't be disappointed.

7 April 2025
Rated 5 out of 5 stars

Excellent service

Excellent service and communication at all levels of my experience. Nothing too much trouble when we wanted to make any changes . Such kindness and understanding from Karen at Cumnock branch in such a difficult time . Extremely grateful my husband had his funeral on via fosters making everything so much better for us. And David our funeral director went above and beyond coordinating with the fire service a guard of honour for my husband a retired firefighter.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Five Stars

Lynne was down to earth, very helpful and compassionate. She guided us through a very difficult time with ease. She truly loves her job and for these reasons I give Fosters a 5 star rating.

31 March 2025
Rated 5 out of 5 stars

Great Service, very helpful

I cannot thank fosters funeral directors enough for their outstanding service during a very difficult time. The team are compassionate,professional and incredibly supportive. Thanks again.

17 March 2025
Rated 5 out of 5 stars

Excellent service and communication at…

Excellent service and communication at all levels of my experience. Nothing too much trouble when we wanted to make any changes . Such kindness and understanding from Sharon at Ayr branch in such a difficult time . Extremely grateful mum had her funeral on via fosters making everything so much better for us .

11 March 2025
Rated 5 out of 5 stars

From the beginning right to the end…

From the beginning right to the end fosters where so lovely ,so compassionate with me dealing with my uncle's passing particularly karen lovely lovely person, no matter how big or small she was there at hand can't thank her enough from the bottom of my heart ,fosters I highly recommend if you have lost a loved one 100%.

26 December 2024
Unprompted review
Rated 5 out of 5 stars

Professional and respectful.

It was a smooth and respectful experience from my first meeting with Angela at the Stirling branch, then liaising with mark the celebrant and finally guided by Andy on the day. Thank you for all your hard work to make sure my dad got the send off he deserves.

20 March 2025
Rated 5 out of 5 stars

Great service Newton Mearns

Excellent experience with Newton Meatns branch. Marie,Rachel and the team on the ground excellent . Marie worked hard to ensure we got the dates we needed due to family commitments. Real professional set up and everything done with utmost respect . Would have no hesitation using Fosters and in particularly Newton Mearns in future.

11 March 2025
Rated 5 out of 5 stars

Mum’s Sad Passing

When our Mum passed away 2nd March 2025 in Sauchie Community Hospital Lorna at Foster’s Funeral Home, Alloa was lovely and empathetic to our needs and made us feel welcomed.
Lorna cared for us as well as mum and told us step by step details of mums “No Frill” funeral that was mums wishes.

Lorna knew I had to get back to Blackpool and carried out my wishes speedy and efficiently.

Couldn’t thank Foster’s Funeral
home (Lorna) enough.

5* all the way.

Thank you from the bottom of our hearts.

Louise & James
Late Rita Margaret Darley
1945 - 2025

18 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look