The Foundr program is perfect for anyone wanting to start an e-comm business. You have access to thousands of resources - videos, small group coaching sessions and the one-on-one coaching is the most... See more
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Level 1, 60 Wilson Street, 3141, South Yarra, Australia
Replied to 100% of negative reviews
Typically replies within 1 week
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Amazing resources for new and emerging businesses! The content is so thorough and the Foundr+ live sessions bring a wealth of knowledge learning directly from successful entrepreneurs! I look forward to them every week.

Reply from Foundr
Foundr: A Must-Have for Startups!
Foundr is the ultimate resource for startups, offering top-notch, practical business content that’s inspiring and easy to apply. From marketing to scaling strategies, they’ve got it all!
Their customer service is just as impressive—reliable, friendly, and prompt. Every interaction is thoughtful and supportive, making you feel like you’ve got a team cheering you on.
For startup owners, Foundr is the partner you need to grow with confidence. Don’t miss out—they’re simply the best!

Reply from Foundr
Resolved issues very promptly and amazing customer service. Thank you Pearl!

Reply from Foundr
Very professional, helpful, and supportive community.
Appreciate all their hard work and efforts to build such a great community.

Reply from Foundr
I’m thoroughly impressed with the comprehensive courses that cater to all levels. The support has been excellent, and I’ve already gained so many valuable insights from the Foundr Plus membership—even though I’ve only just joined!

Reply from Foundr
Great valuable information! The support team was also exceptional!

Reply from Foundr
Great communication and very helpful

Reply from Foundr
I've had my eye on Foundr for a while and they continue to hold true as a trustworthy source of training and inspiration. Many "IM" training platforms have come and gone, many with questionable motivations and credentials - however it is clear that this team and company are here for the long haul and I look forward to growing alongside them as a member :-)

Reply from Foundr
I just tried out the trial and I love the courses, I wasn't able to try everything, but the ones I did were quite valuable. I do believe one on one would be a be a bit better (it is an option), but the self paces courses are truly worth the value.

Reply from Foundr
Both Conan and Dianne were incredibly responsive, and I would rate their support as some of the best I’ve encountered on any online platform.
They were highly empathetic, genuinely listened to my concerns, and Conan took prompt action to resolve the issue—no ifs or buts.
Thank you so much for the outstanding support!
A+++++

Reply from Foundr
I have been with Foundr for more than a year now and it has helped significantly with my Entrepreneural journey. The courses are easy to understand, and the tutors are the market leaders in their fields. Highly recommended for someone in an e-commerce or digital marketing space.

Reply from Foundr
Foundr has been an incredible resource for me as an entrepreneur since 2015 before their crowdfunding campaign. Their content is consistently high-quality, actionable, and inspiring. Whether it’s their courses, podcasts, or articles, I’ve always walked away with new insights that I can apply immediately to my business.
The team is unbelievable sincree and easy to work with. They clearly understands the challenges faced by startups and small business owners, and they provide practical strategies that actually work. Their success stories from other entrepreneurs keep me motivated and confident in my own journey. Also, they talk to top tier entrepreneurs.
I highly recommend Foundr to anyone looking to grow their business or simply level up their entrepreneurial mindset. It’s worth every second you invest.

Reply from Foundr
Foundr has provided me valuable knowledge and guidance as I learn about their courses and programs. The team was supportive on managing my membership subscription. They also provide assistance for any help you may need to maximize the platform.

Reply from Foundr
I’ve enjoyed my time using the Foundr platform and have learnt a lot. I have to say the customer service however, is exceptional.

Reply from Foundr
I love Foundr and the Foundr team. First, the platform offers immense value! Its user friendly, I love the learning pathway and the community. It’s an absolute must have for any Founder especially in the e-commerce space.
Also, the support team is great! Quick, real, personal responses to my challenges and I feel like they genuinely care and we aren’t just all numbers or data. The best!

Reply from Foundr
The company responded quickly to an email regarding a personal challenge with billing and worked with me to find a solution that was acceptable to both of us. I am extremely grateful. There are so many scams in the world today, so I felt it is worth leaving a review. I spoke to a real human being, who considered my needs, took them up the flag pole and worked with me. Foundr's personal touch is much appreciated.

Reply from Foundr
We loved working with Foundr. Their programs and team are dynamic and super insightful. The courses created guidelines for our Marketing team to follow and implement. I would recommend Foundr to both start-ups and more established brands

Reply from Foundr
Great responsiveness from the support center and great content and courses for the community.

Reply from Foundr
Foundr is the best, great team also quick to respond to any question and are there to help even on the weekend, how amazing is that! They give out so much value to the community for free and the courses are absolutely brilliant.

Reply from Foundr
Original Review:
I initially subscribed to Foundr+ with high hopes due to the quality of resources they offer. However, my experience with their customer support and refund policy was disappointing at first.
Due to an unforeseen personal emergency—a severe flood in Spain—I was unable to use the platform after my trial period and missed the chance to cancel before the subscription auto-renewed. Despite explaining this unique situation, Foundr’s standard customer service team initially denied my refund request, citing their 14-day policy with no exceptions.
This lack of flexibility and rigid adherence to policies felt unaccommodating, especially given the extreme circumstances.
Updated Review:
After posting my review, I was contacted by Pearl and Conan from Foundr’s Support Team, who reached out with an offer to resolve the issue by providing a full refund on the renewal. Their empathetic approach and willingness to help turned my experience around, showing that Foundr does care about customers’ unique situations and feedback.
I appreciate that they took the time to listen and make things right. Thank you, Foundr, for addressing my concerns and for showing understanding. This positive resolution demonstrates Foundr’s commitment to customer satisfaction, and I’m grateful for the support team’s efforts in reaching a fair outcome.

Reply from Foundr
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