FountainheadME - Amazon & eCommerce Management Reviews 350

Working with FountainheadME has been great! They made the rollout and initial storefront set up on Amazon a breeze. The entire team is very knowledgable on the Amazon platform and provided in-depth explanations of all the features and "best practices" for our brand to really succeed.

They are experienced, professional and trustworthy honest people to work with. I recommend Fountainhead Amazon management team to take your business to next level. Sky is the limit.. Special thanks to Tara.

I had a few initial issues, but the management team was on top things as soon as I pointed out the issues and it has been smooth sailing since then. They are highly available and I am very satisfied with their work. Very happy with the work they are doing on our Amazon ppc - I have shopped around with a few vendors to do our amazon ppc quite a bit, but this was the only team that was able to deliver on the results. After being with them for nearly 6 months now, I cannot praise them enough. Navigating through all possible issues with amazon can be quite complex, and so this is the team that you want on your side

Tara has been awesome to work with, very responsive and knowledgeable about Amazon. Also handled an Amazon suspension issue very well as well.

Still a little early in the game, but communication has been excellent & the fountainhead team is extremely knowledgeable. It's been great that they have so much that they can do in-house as everything has happened extremely quick and efficiently. I'm looking forward to seeing what else they can do for us.

Great experience to work with FountainheadME.
Real pros that get the work done.
Highly recommended.

We are new to using them but have found Tara and team to be a great asset to us!

I'm really wondering if something changed within their company because the positive reviews here were not at all representative to our experience. Overall we were babysitting Junior Talent for a premium price and it was stressful to see our listings tank. We stopped using them a few months ago since it was not a healthy relationship.

I felt like I needed to update my review, as a lot has changed. From the beginning, I liked the FME model and Tara, my advisor. I did think they were overpriced, but thought they were the experts, so it would be worth it. The first few months we spend $20k+ for new pictures, revised PPC and rewritten ads, but our sales didn’t increase at all the first few months (they actually continued to decrease). I was on the fence, as to whether FME would “pay off” or if we just wasted $20k+.

Fast forward 5 months: we are now outperforming LY (we were decreasing when we signed up with FME), FME has outlined an outstanding plan to grow sales 30+% in 2020, costs have decreased now that the front work is done, and FME costs as a percentage of Amazon sales will be decreasing throughout 2020 (as we grow sales).

While I still feel like FME is expensive, I also feel like their work has been outstanding and they are the experts. I will stay on as a client through 2020 and am happy with their work. Tara is the best!

I hired this company to assist with my Amazon. I had paid to have my product descriptions for my two products professionally written and was selling about 3K per month. This company said my sales would improve if they redo my product description. They tole me that would cost 1,000.00 or less. I made it clear if it would be more to contact me. Well, what they do is charge your card for work done without anything. You are supposed to log in to see what they are doing. The point is I clearly stated nothing over the 1K. Anyhow I signed into my account to see the were up to 1,500.

The end result of changes made, Amazon implemented tools that will tell you if your listing is optomized or not, when pointed out all the error messages returned from Amazon after they changed my listing, the guy I was working with told me that those are recommendations amazon makes although it clearly stated that Amazon was suppressing the data.

Anyhow, I got so desperate because my sales completely stopped. I sell beauty products for face and a review of the backend key words was celluite???

When I questioned this I was told the backend keywords was not relevant....all this is in an email.

At present I am lucky if I sell one item per day after my listing was changed. The magic appeared to be in the backend keywords i was told did not matter. They provided me with a copy of my listing before hand but not all the backend stuff I had worked hard on that they deleted and replaced with keywords that were not relevant to my product which Amazon also suppressed.

I am willing to share email with anyone needing proof. They really need to refund my money. My Amazon store is completely dead since they did what they did, what even worse although I was interested in PPC management with this company, I should not have to signup with that service for the listing to sell something.

As stated before I was selling 3K a month before now i'm selling on average 200.00 per month. This is by far the worst decision i've made. All this happened about tow months ago. Original review was deleted because I used an alternate email address.

FME has done a great job getting my product line up and running on Amazon. They jumped in and immersed themselves in my product line to create listings and content that was in line with my brand vision. My account manager is extremely knowledgeable about everything Amazon related and the complexities of navigating the Amazon world. She in 100% on top or all account issues. I have no issues with her or the overall performance of FME. They accomplished what we agreed to.

The biggest downside to working with FME is the hourly fee structure. I am not a big fan of the pay as you go model where all services are billed at the same rate. My project ran over budget and although I understand how the time was billed, in my mind it was still one project that ran significantly over budget. Even when I thought the project was complete I was still getting billed for odds and ends.

Another peeve is that most staff time is billed at the same rate which is a bit difficult for me to wrap my head around. I would much prefer a flat rate, where it is not open ended and I can budget exactly what is needed to complete a project from cradle to grave for everything including account management to administrative tasks. I am still trying to decide if my business can accommodate this type of billing going forward or if I will have to move on to a different solution provider with a more traditional model.

Great service! Our Amazon account was suspended for a minor reason and we were unable to have reintstated despite our numerous appeals. With Tara's help we were able to send Amazon exactly what they needed. Our account was reactivated last week. My company and I would definitely reach out to this company for any help needed in the future.

Professional and thorough. Recommended for anyone wants to grow their Amazon business.

FountainheadME has been an excellent business partner. They have developed a new eCommerce site for Sunkist F.S.E. This site was built from the ground up titles, descriptions, images, etc. Including Google AdWords & Google Shopping Actions. The ROAS for Sunkist has been extremely beneficial. Amazing team, extremely professional group.

Thank you to the FME Team !

FountainheadME has been a great company to work with so far as we progress into Amazon and web development work. Tara, Ryan, Jeff, Madison and the whole crew are attentive and a force to be reckoned with!

Thank you for your hard work and going the extra mile.

I had an excellent solution for my Amazon Brand Registry! The team and Shant made my experience super transparent. With a professional team, they can give you all the advice for your brand. It is essential to work with professionals like FountainHeadMe when it comes to your company or brand. My brand registry issue was solved within a week. I recommend anyone to try them out.

seem to be working, need more data on performance. pricing is high

Meets expectations. Projects can get costly.

Amazon was huge for me and Spero and the Team made it easier when I found it almost too much.
Randall Penner
BLACK MAGIC JERKY.CA
AMAŹON CHOICE