Foxhills Jewellers Reviews 

504
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Many people praise the remarkably fast delivery times and the gorgeous, secure packaging of their valuable purchases. Reviewers frequently highlight the exceptionally helpful and knowledgeable staff members who consistently make every online and in-store shopping journey pleasant. However, some customers also noted frustrating issues with rigid return policies and unhelpful responses from representatives. A few other people similarly felt let down by poor communication when attempting to resolve product concerns. Consumers seeking assistance mentioned that getting clear answers or proper support could sometimes be quite difficult.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the beautiful and authentic items... See more

Service

People report overwhelmingly positive experiences with the professional and speedy service provided.... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt shipping and helpful staff.... See more

Staff

Reviewers mention positive feedback about staff, highlighting a professional and helpful experience from... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a stark division in their experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for a particular ring in a particular size thought I’d seen in on an advert but couldn’t find it on their website. Happily they had a phone number with an actual person on the other... See more

Company replied

Rated 5 out of 5 stars

I had been looking online, for some time, for a Tiffany's bangle as a gift for my sister in law, when I came across Foxhills. I had a few questions regarding a particular piece that interested me, and... See more

Company replied

Rated 5 out of 5 stars

Who knew that Jewellers dealt in exquisite fragrance. Following a recent visit to South Africa 's Western Cape I was intoxicated by Cape Islands Summer Vineyard Fragrance and found that Foxhills Jewe... See more

Company replied

Rated 5 out of 5 stars

I just want to say a massive thank you, your customer support and delivery timing was impeccable, honestly by far the best jewellers I have ever dealt with. I can't thank you enough for the incredibly... See more

Company replied


Company details

  1. #82 of 110 best companies in Jeweller
  2. #7 of 12 best companies in Jewellery Valuer
  3. #24 of 25 best companies in Jewellery Buyer
  4. #24 of 28 best companies in Jewellery Repair Service
  5. #201 of 288 best companies in Jewellery shop
  6. #23 of 28 best companies in Watch repair shop

Written by the company

Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

504 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(504)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Transaction made easy….

Transaction made easy….. arrived on time
Would definitely use them again for any future purchases.

4 March 2026
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Stephen, Many thanks for taking the time to review us. We are pleased to hear you would use us again. We also offer additional services so if you are looking to arrange any repairs, cleaning or valuations please get in touch we would be more than happy to help.

Rated 5 out of 5 stars

Excellent company

I cannot recommend Foxhills Jewellers enough. The item was despatched immediately and the customer service was exceptional

12 March 2026
Unprompted review
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Reply from Foxhills Jewellers

Hi Anita,

Many thanks for taking the time to review us. We are pleased to hear you would recommend us and the service you received was exceptional.

We also offer additional services so if you are looking to arrange any repairs, cleaning or valuations please get in touch we would be more than happy to help.

Rated 5 out of 5 stars

Five star experience for me

Five star experience for me. Not only was my beautiful Tiffany & Co. bracelet cheaper, but it arrived the very next day. I really couldn't ask for better!!!
Thanks so much, Irene x

25 February 2026
Unprompted review
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Reply from Foxhills Jewellers

Hi,

Many thanks for taking the time to review us. We are pleased to hear you had a great experience.

We also offer additional services so if you are looking to arrange any repairs, cleaning or valuations please get in touch we would be more than happy to help.

Rated 5 out of 5 stars

Amazing selling process

Sent my jewellery they let me know when received and gave me updates. it got checked then I received the payment within an hour of accepting. Definitely use again.

13 March 2026
Unprompted review
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Reply from Foxhills Jewellers

Hi Sophie,

Many thanks for taking the time to review us. We are pleased to hear you would use us again.

If you are looking to sell any further jewellery, arrange any repairs, cleaning or valuations please get in touch we would be more than happy to help.

Rated 5 out of 5 stars

Prompt,professional and reliable…

Prompt,professional and reliable service. Would definitely recommend Foxhill Jewellers and would definitely use again.

6 March 2026
Unprompted review
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Reply from Foxhills Jewellers

Hi, Thank you for your purchase and for taking the time to review us. We are pleased to hear you would recommend us and use us again. Should you require any of our services in the future we offer jewellery repairs, Valuations and Jewellery cleaning just get in touch.

Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish. Ordered on Tuesday delivered on Thursday. Delighted with my ring.

5 March 2026
Unprompted review
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Reply from Foxhills Jewellers

Hi Karen, Thank you for your purchase and for taking the time to review us, we are pleased to hear you are delighted with your ring. Should you require any of our services in the future we also offer jewellery repairs, Valuations and Jewellery cleaning just get in touch.

Rated 5 out of 5 stars

Great service

Great service. Bracelet arrived beautifully packaged. Thank you.

25 February 2026
Unprompted review
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Reply from Foxhills Jewellers

Hi Jackie, Many thanks for taking the time to review us, if we can assist you in the future with any of your jewellery needs including Cleaning & Repairs of any of your jewellery, please let us know.

Rated 5 out of 5 stars

Very fast delivery & great packaging

Very fast delivery & great packaging

11 February 2026
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Robin, Many thanks for taking the time to review us, if we can assist you in the future with any of your jewellery needs including Cleaning & Repairs of any of your jewellery, please let us know.

Rated 5 out of 5 stars

Who knew that Jewellers dealt in…

Who knew that Jewellers dealt in exquisite fragrance. Following a recent visit to South Africa 's Western Cape I was intoxicated by Cape Islands Summer Vineyard Fragrance and found that Foxhills Jewellers were suppliers in the UK. I immediately ordered 3 sets of liquid soap, hand cream and room diffuser. They arrive quickly and beautifully packaged. My whole house reminds me of the beautiful Cape of South Africa and my Daughter being a Master of all things wine related has also been indulged with this fabulous fragrance.

6 February 2026
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Reply from Foxhills Jewellers

Hi Jenna, Many thanks for taking the time to review us, we are pleased to hear you love the product, we hope you continue to enjoy the scents.

Rated 5 out of 5 stars

A fantastic experience

A fantastic experience - thank you!
The team were so helpful and the jewellery was just beautiful. The whole journey from viewing products online, visiting the store, and the smooth transaction, to the gorgeous packaging the bracelet came in was perfect! Can’t thank you enough x

6 February 2026
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Reply from Foxhills Jewellers

Hi Amy, I know this was a special purchase, we are pleased to hear your feedback and we look forward to seeing you again.

We offer Jewellery Cleaning and Repairs so if you need your item made to look like new again once its had some good wear or any of your other jewellery or any repairs please get in touch.

Rated 1 out of 5 stars

Tiffany Necklace and Bracelet

I purchased a necklace and bracelet fo my daughter for her 21st birthday and wasn’t happy from the outset with the items as they appeared faulty but I was told that was how the were supposed to look.
The necklace broke a few days later and I was told it was my daughters fault I am still waiting for a refund
The communication is poor and unprofessional an they have not took responsibility for the item which was clearly sold faulty

9 January 2026
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Reply from Foxhills Jewellers

Hi Erica,

Thank you for your review.

As previously confirmed, the necklace was not faulty at the time of delivery. You advised us that your daughter had attempted to manipulate the necklace and that it subsequently broke. Based on this information, the damage was not due to a manufacturing defect.

Despite this, and as a gesture of goodwill, we agreed to repair the necklace free of charge. We appreciate that occasionally items can become damaged, and we were happy to offer this solution to resolve the matter amicably.

We would also like to clarify that no fault was raised in relation to the bracelet.

Given that we have honoured the return, agreed to a free repair, and remained responsive throughout, we feel the review left does not fully reflect the actions we have taken to resolve this matter.

We remain committed to providing fair and reasonable customer service and are pleased that we have been able to offer a repair solution which you agreed to prior to leaving your review.

Rated 5 out of 5 stars

Item was as described

Item was as described. Being a used item, I was a little apprehensive when purchasing, however the condition was like new. Would highly recommend

31 January 2026
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Reply from Foxhills Jewellers

Hi Julie, Thank you for taking the time to review us. We are pleased to hear you had a great experience and would highly recommend us.

Rated 5 out of 5 stars

EXCELLENT!!

Lovely packaging and fast service!

15 January 2026
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Lynsey, Thanks for taking the time to review us, we are pleased to hear you liked the packaging and speedy delivery. Please get in touch should we be able to help with any of your jewellery needs going forwards.

Rated 5 out of 5 stars

Product perfect

Product perfect, and full experience dealing with this company, excellent. Thank you

2 January 2026
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi, Thank you for taking the time to review us, we are pleased to hear you thought the product was perfect! Please do get in touch should we be able to help you with any of your future jewellery needs :-)

Rated 5 out of 5 stars
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Jacky, Thank you for taking the time to review us, we are pleased to hear the Necklace was perfect! Please do get in touch should we be able to help you with any of your future jewellery needs :-)

Rated 5 out of 5 stars

Fantastic product as described

Fantastic product as described - Great value

4 January 2026
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Wesley, Thank you for taking the time to review us, we are pleased to hear you thought the product was fantastic! Please do get in touch should we be able to help you with any of your future jewellery needs :-)

Rated 5 out of 5 stars

Great communication

Great communication , item perfect , lovely packaging would definitely recommend

4 January 2026
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Sara, Thank you for taking the time to review us, we are pleased to hear your item was perfect and liked the packaging. Please do get in touch should we be able to help you with any of your future jewellery needs :-)

Rated 5 out of 5 stars

Pleasurable experience.

A beautiful gift for my girlfriend at a really competitive price which was effortless to find and order from Foxhills. Delivery was fast and packaged beautifully. Will certainly use this company again.

16 December 2025
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi John, Many Thanks for taking the time to review us, we are pleased to hear you would use us again and it was a fast delivery. Thank you for your order :-)

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful and fantastic bracelet! thank you

4 December 2025
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Vikki, Thanks for taking the time to review us, we are pleased to hear you like the bracelet. Please let us know if we can assist you with any of your other jewellery needs going forwards. :-)

Rated 3 out of 5 stars

I like your reasonable prices

I like your reasonable prices, but wish you put prices on all items of jewellery, because the assistant takes quite a long time looking for the price. Very nice girl.

28 November 2025
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Susan, Thank you for taking the time to review us. Please let us know if we can help you with any of your jewellery needs going forwards :-)

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