L'envoi a été retardé par la poste en France pour aucune raison You say delet without resons by laposte. So you have to do like TEMU 5euros en cas de retard et changez pour un distributeur plus... See more
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I wanted to cancel my order right after paying for it and before the confirmation. Unfortunately it could not be not which should, in my opinion, be corrected. Daria from the customer services... See more
Company replied
I made a mistake in my order and whn i explained my probleme, a good and quick solution was offered. I'm thankful for the rapidity and efficacity of the customer service
Company replied
Article conforme à sa description la livraison a mis 3 semaine mais bon quand sa vient de chine c’est normal
Company replied
4.1
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Montage incorrect pour Gopro 7
J'ai acheté le microphone annoncé pour s'adapter à une Gopro 7 mais le connecteur est complètement faux.
The order reference is: COMMANDE GRAN-FRA-410803
The cable connector for the microphone does not fit my Gopro 7. The socket is completely different to the connector on the cable.
6 July 2023
Unprompted review
Reply from Fr Grandado
Hi Bill,
Thank you for your review.
We apologize the product doesn't fit. I will check every detail of your order and see how we can help you with this issue.
To be able to resolve your problem I need to find your order, please share with me its details. I clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I wanted to cancel my order right after…
I wanted to cancel my order right after paying for it and before the confirmation.
Unfortunately it could not be not which should, in my opinion, be corrected.
Daria from the customer services helped me with efficiency to find a proper solution
9 February 2023
Unprompted review
Reply from Fr Grandado
Hi Benjamin,
Thank you for your review.
Thank you for sharing your experience, both positive and constructive.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Rapidity and efficiency
I made a mistake in my order and whn i explained my probleme, a good and quick solution was offered.
I'm thankful for the rapidity and efficacity of the customer service
4 January 2023
Unprompted review
Reply from Fr Grandado
Hi Alexandre,
Thank you so much for taking the time to leave us this amazing review.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Everything went perfect with my order…
Everything went perfect with my order and Dana was very helpful with the ordering process
8 December 2022
Unprompted review
Reply from Fr Grandado
Hi Ana,
Thank you for your review.
I’m so glad you like Dana’s work! We’ll pass along the kind words.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good answer by Dana from Grandado to…
Good answer by Dana from Grandado to resolve my question and problem. Thanks.
14 November 2022
Unprompted review
Reply from Fr Grandado
Hi Ccr,
Thank you for your review.
The team here at Grandado is thrilled to hear such good feedback.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Fr Grandado
Hi Bénédicte,
Thank you for your review.
We will be happy to see you on Grandado again.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good service and efficiency !
11 November 2022
Unprompted review
Reply from Fr Grandado
Hi Kvin urbex,
Thank you for your review.
We really appreciate you taking the time to share your experience with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
cool delivery
6 October 2022
Unprompted review
Reply from Fr Grandado
Hi Matthieu,
Thank you for your review.
We’re glad to hear that you enjoyed your experience. Our team works hard to ensure each customer has a positive experience and we’re happy to know that you found our service to your satisfaction.
Wishing you a pleasant day!
With best regards,
Sam from Grandado
Message well taken into account
Message well taken into account, seems very clear to me
25 September 2022
Unprompted review
Reply from Fr Grandado
Hi Fredd,
Thank you for your review.
Your positive comment is really appreciated.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I can only say that I am very happy
I can only say that I am very happy. I had ordered special soles and they did not arrive ! But with the help of a very nice person called DANA, we solved the problem. She is pro-active, kind, answers immediately and solves the problems, and answers our questions with great kindness. Thanks to her and to you. K.L.
22 September 2022
Unprompted review
Reply from Fr Grandado
Hi Karina,
Thank you for your review.
Dana will definitely be happy to read what you wrote.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good response after a problem delivery
There was a difficulty with proper identification of the product and in the end the wrong product was sent although it is difficult to spot the difference.
Once I pointed this out Daria did an excellent job assisting me. In the end she organised a full refund.
The 4 stars is because the ordered item was not delivered but Daria's assistant was prompt and helpful. Had she not assisted it would have been zero stars.
14 September 2022
Unprompted review
Reply from Fr Grandado
Hi W A Brotherston,
Thank you for your review.
We really appreciate you taking the time to share your experience with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Service client au top
8 September 2022
Unprompted review
Reply from Fr Grandado
Hi Delphine,
Thank you for your review.
Your positive comment is really appreciated.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Very client focused
Once I received my order at the postoffice, I had to pay an extra for customs fees. I called Grandado, they refund me quickly. Very efficient post sales services..
31 August 2022
Unprompted review
Reply from Fr Grandado
Hi Alex,
Thank you so much for taking the time to leave us this amazing review.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Article non conforme à sa destination
Article non conforme à sa destination. Item not as intended: unusable. Very sheap.
In addition it's impossible to have any information in view of returning the purchasse ! Absolutely avoid this site.
17 August 2022
Unprompted review
Reply from Fr Grandado
Hi John,
Thank you for your review.
We're very sorry that the product is not satisfactory. Could you please share with me the order details so we can try to find a suitable solution to compensate for any inconvenience. Just click "find reviewer”.
Wishing you a pleasant day!
With best regards,
Sam from Grandado
very good work
15 August 2022
Unprompted review
Reply from Fr Grandado
Hi,
Thank you for your review.
We really appreciate you sharing with us your positive experience!
Wishing you a pleasant day!
With best regards,
Sam from Grandado
My order never arrived
My order never arrived, but I got my money back.
Farhi Sabra
28 July 2022
Unprompted review
Reply from Fr Grandado
Hi Farhi,
Thank you for your review.
We sincerely apologize for such trouble that happened with the delivery of your product. That was never our intention.
That's great the problem was resolved.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The product I bought was not the right…
The product I bought was not the right one, but the delivery was very short, and I was refunded 40 % and kept the product.
Good experience.
16 June 2022
Unprompted review
Reply from Fr Grandado
Hi Claudine,
Thank you for your review.
We really appreciate you taking the time to share your experience with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Fr Grandado
Hi Alain,
Thank you so much for taking the time to leave us this amazing review.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I bought some colorful headphones but…
I bought some colorful headphones but in a week or so one of the sides stoped working
18 May 2022
Unprompted review
Reply from Fr Grandado
Hi Abril,
Thank you for your review.
We sincerely apologize the product got broken so quickly.
Could you please share with me more order details, so I can find it and see what I can do for you? I clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I paid an item by mistake than after…
I paid an item by mistake than after one minute I did cancel for it even i sent a request for the customer service to do it before processing to the delivery but after 4 days I saw that they ignored and processed the order and the customer service was so bad and answered by close answers
29 March 2022
Unprompted review
Reply from Fr Grandado
Hi Benoit,
Thank you for your review.
We sincerely apologize you had a bad experience. Our orders are processed automatically to make the shipment process faster. That's why sometimes there are some troubles with canceling.
You can return the product after the delivery and receive a refund.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
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