Rakuten France Reviews 

120,604
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

would be 0 if possible ... was promised, in septembre 2025, an answer withing 90 days (a delay that is quite long), but i am still waiting, after 10 months (yes ten !!) for a solution to a pending... See more

Rated 5 out of 5 stars

Excellente transaction en tous points satisfaisante, lors de l’ achat d’ un Dvd de concert de 2011 du groupe Deep Purple, au festival de Montreux. Validation de la commande, suivi de l’ envoi, liv... See more

Rated 5 out of 5 stars

J'ai déjà donné mon avis pour noter le vendeur mais c'est pas grave je ferai une deuxième fois. J'aimerais bien écrire en anglais pourquoi sa soit accessible pour tout le monde(pardon les frança... See more

Rated 5 out of 5 stars

I bought an Office activation key and everything worked perfectly. The price was very cheap, the purchase was easy, and the activation process was simple and fast. I really recommend buying there, esp... See more

Company replied

Company details

  1. Online marketplace

About Rakuten France

Written by the company

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Rakuten France est une place de marché française.

Acheter :
Retrouver une large sélection de produits, neufs, d'occasion ou reconditionnés : high tech, livres, musique, mode, maison...

Vendre :
Proposer vos articles, que vous vous soyez un vendeur particulier ou un commerçant professionnel.

Et plus encore : découvrez les avantages du Club Rakuten (service de cashback en ligne), nos offres promotionnelles, ...

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

121k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(120,604)

26,284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service, but could be a bit better

One of the sellers didn't want to process the purchase and kept returning my money. I tried with another seller and it went pretty well. But the site does feel a bit weird to use sometimes and it's a bit confusing

25 October 2025
Rated 4 out of 5 stars

informatic's licenses

I was searching for a windows license and i have found what i wanted. You can find here vendors that are selling informatic's licences at good prices.

1 October 2025
Rated 5 out of 5 stars

Perfect !

Very good condition of this used book !
Supersonic delivery and package bomb proof !
And finally the lowest price !
What more could you ask for !

5 October 2025
Rated 5 out of 5 stars

The whole Rakuten experience was easy’

The whole Rakuten experience was perfect. Being able to choose the condition and colour of the refurbished phone whilst sticking to our budget. The phone arrived very well packaged and was perfect as described, it arrived quickly in the time line stated by courier. So far we have found no problems with the phone and it is working perfectly. I would definitely recommend Rakuten.

29 September 2025
Rated 1 out of 5 stars

Deceptive Practices

UPDATE: SINCE AN AUTHORIZED AGENT OF THIS COMPANY HAS NOW MATERIALLY MISREPRESENTED FACTS PUBLICALLY (CLEARLY I CANNOT BE MY OWN MOTHER...) THIS HAS BEEN ESCALATED TO BBB AND REGULATORS

UPDATE: NOTE THESE SCUM CHALLENGED THIS REVIEW IMMEDIATELY! FULL PROOF OF PURCHASES AND SEPARATE IDENTITY OF REFERER AND REFEREE AVAILABLE TO REGULATORS OR JOURNALISTS FREELY! ALSO NOTE HOW THE REP WHO REPLIED TO THIS BLATANTLY CONFLATES AND MISREPRESENTS THE ISSUE IN ORDER TO DEFLECT ACCOUNTABILITY! AS A RESULT I'LL BE DEDICATING THE DAY TO REACHING OUT TO STATE AND FEDERAL REGULATORS! I WAS WONDERING HOW THEY HAD SUCH A HIGH RATING ON HERE AND NOW I SEE!

I signed up for Rakuten after seeing promos that looked great. They specifically advertised a bonus for new sign-ups and referrals after making a $30+ purchase. I referred my mom, and we both followed the rules: each of us spent about $50, buying gift cards that were clearly shown as valid under the promo language at the time, best we could tell.

Then came the switch: Rakuten quietly marked both of our sign-up and referral bonuses as ineligible. No warning, no clear explanation — just a quiet denial after we’d already spent real money based on their promo.

At that point, it was obvious we’d been tricked. We deleted our accounts and won’t be back.

If you value transparency, avoid Rakuten. They’ll dangle attractive promos to get you in, then bury you in fine print and quietly declare your purchases don’t qualify. There are plenty of other cash-back platforms (TopCashback or even Fetch for receipts) that at least play fair. Rakuten has lost our trust for good.

19 August 2025
Unprompted review
Rakuten France logo

Reply from Rakuten France

Hello,

I am sorry to hear about this feedback and would like to provide you with some clarification regarding the “Rakuten Referral Program.”

If the discount coupon you obtained through referral was declined, it is because our system considers the referrer and the referee to be one and the same person (same address, same name, or same payment method). Referrals cannot be made between two people from the same household.

For more details about the referral conditions, please visit this link: https://help.fr.shopping.rakuten.net/hc/fr/articles/8513737034258-Comment-fonctionne-le-parrainage

We remain at your disposal.

Lucie,
The Rakuten France team

Rated 1 out of 5 stars

Extremely dishonest and deceptive…

Extremely dishonest and deceptive marketing by Rakuten! I was referred by a Rakuten User to get an Account with Rakuten and receive a $50.00 discount from a Visible Mobile Store! Once I signed up, all I was promised is $ 20.00 discount! After I submitted the screenshots showing the discrepancies via email to Rakuten, all I got was a big run around instead of a coherent and professional response! Rakuten is involved in dishonest and deceptive business practices!
P.s. Reply from Rakuten on my Review states that they sent some kind of form to confirm my email address??? I never got any forms ! Again, it clearly shows a complete and utter lack of any coherent and professional customer service from Rakuten! Stay away from them! Total Scam!!

21 September 2025
Unprompted review
Rakuten France logo

Reply from Rakuten France

Hello,
I am sorry to hear about this situation and would like to review your file as soon as possible to understand what happened.

In order to assist you as best as possible, please complete the Trustpilot form I have just sent you, confirming the email address associated with your Rakuten account.

I remain at your disposal,

Lucie,
Rakuten France Team

Edit: The email address you provided via the Trustpilot form is not associated with a Rakuten account. We are therefore unable to access and verify your file. Please contact us directly via this link: https://help-rakutenfrance.zendesk.com/hc/fr

Rated 1 out of 5 stars

Customer service is GARBAGE

Customer service is GARBAGE, was sold a very used CD graded like new by a seller on Rakuten France. Opened a dispute on Paypal because their customer service refused to help after giving the a seller a bad review due to them ignoring my complaints, these guys now want me to return the item for a refund which costs most than the CD, AVOID.

19 September 2025
Unprompted review
Rakuten France logo

Reply from Rakuten France

Hello,
I am sorry to hear about this situation and would like to verify your order as soon as possible to understand what happened.

In order to assist you, could you please provide me with the reference number for the transaction in question via our Trustpilot contact form?

I remain at your disposition.

Elisah,
The Rakuten France Team

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