Fractal Design Reviews 86

So I broke ny side panel and sent them a message ejere i could buy one and then I just recived one for FREE evne I Broke it best customer service ever

The costumer service is awesome... I bought a fractal design s28 aio from proshop.dk. There was a some small, but important parts missing for me to able to mount this new cooler. (It was a demo model that Proshop used in their down showroom) Proshop wouldn't/couldn't send me the missing parts but I then reached out to fractal design and got in touch with their swedish shop
Their response was; we'll send you the complete kit for free!
I LOVE this kind of service. Thanks to Fractal Design in Sweden!

Brian, Denmark

Recently decided to give my Define R5 some upgrades and discovered I was lacking screws to fit the case. After struggling to find the info online from other users, I emailed customer support. They let me know exactly which screws I needed and even offered to send some for free if I couldn't find them elsewhere. Thanks for your help Shane @ Fractal. Cheers

I'm currently building in the Define R6 - USBC and it's a truly excellent case. The modularity and expandability is exceptional and the build quality is some fo the best I've worked with.

Having spent a lot of time working with Corsair and Deep Cool cases, this has made for a wonderful change.

Got like 8 years old case. I broke down couple buttons and ports in front panel. Contacted them and got new ones. Everything works great :)

Vector RS Led was defective, troubleshooted it myself and opened a support ticket updating every step I did, eventually I solved it and the problem was due to a faulty PCB, even after I solved it myself using rubber grommets they still offered to send a new PCB.

I ordered a replacement panel over 2 months and still no word or updates. This is a trend for this company. Decided to go with NZXT. Couldn’t be happier

I broke my define C glass plane accidentally last month. Then I contacted the support immediately. In the same day I got their response. They were so kind that they agreed to send me another plane free of charge and redirecting me my local distributor. I am satisfied with their responsiveness and effectiveness.

I damaged the headphone port on the front panel of my case by tripping on a cable, and contacted support about purchasing a replacement part. Support (both phone and email) was very professional, responsive, helpful in getting me a replacement shipped out ASAP. Great case and incredible support experience. Thank you Fractal Design!

Fantastic company, after buying my case a couple of years ago I asked about a replacement side panel since mine was pretty scratched up as it's plastic and didn't take well to anything touching it. They offered me a replacement right away! Excellent!

I sent them an email saying I lost one of the screws to my Meshify C case, and they offered to send me the screw free of charge. My email was replied to within a day, with a link to a order replacement form.

The customer support was very friendly and helpful.

I cannot speak for how they would deal with missing orders or faulty parts from an initial purchase, however their replacement system was excellent. Though I doubt if it was the entire side panel that was damaged I would receive a new one. Nonetheless it was brilliant customer service and in an era of paper pushers I am glad there is still some logical simplicity left in the world.

worse customer support i had doesnt respond to my ticket for so long after finding the leak in my package they just closed my ticket and started ignoring me great support from this company

nothing but Thiefs. stay away from this company

now im without my 360mm rad and my money since i cant return my item back to amazon to get a replacement.

STAY Away

Fantastic company. Despite my case being over 3 years old, after contacting the company about how to order some cable which was defective when I did apply too much pressure, I was pleased to know that they would send the part free of charge, Didn't expect it, just being able to order a spare part, which from most of the manufacturers is almost impossible, that was a pleasant surprise. Built quality is many levels above some so called premium brands. A+++

My front audio-jack was giving me some trouble with my Fractal Design Define R4. The case is more than 2 years old, so I messaged their support team to see if I could get to buy a new audio/mic-jack component to the front end of the case. Within 30 min. I received an e-mail, saying that I should send my serial number and address, and they would send me an replacement audio-kit which would arrive in around 7 days free of charge! Now that is amazing costumer service and I just wanted to thank the support team over at Fractal Design for helping me out! Also, I really enjoy the case!