Update* Support have reached out to me after the poor service given, with the intention to correct their mistake, this is good but alas not enough to return me as a customer. For that I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Update* Support have reached out to me after the poor service given, with the intention to correct their mistake, this is good but alas not enough to return me as a customer. For that I w... See more
Company replied
In my opinion, the best server provider. The big plus is that the servers are also available in Finland. Absolutely important and when no one else offers such good game servers in Finland.... See more
Hosting multiple Farming Simulator 25 servers with Fragnet this March. Aiya from the support team has been a huge help since then as I had issues with my mods causing crashes. She identified somehow... See more
I’m going to be real. 24/7 Support is not true. I’ve been unable to access the client area after paying for the service so I can’t even access support. Sent messages on twitter and Facebook to try get... See more
Company replied
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In my opinion, the best server provider. The big plus is that the servers are also available in Finland. Absolutely important and when no one else offers such good game servers in Finland. Customer service fast and friendly / reliable. I recommend.
Fragnet servers are the best option.
You get what you pay for.
The same fast in Finnish-
Erittäin laadukas palvelu +
serverit ovat 5/5.
Suosittelen suuresti,
kun tarjoavat suomesta servun.
Fragnet serverit paras vaihtoehto.
Saat sitä mistä maksat.
The staff are very helpful and helped to fix any problems encountered.
Fragnet is one of top best web and game servers providers 2nd to none. I have used Fragnet for all my server needs since early 2014. Fast and friendly customer support and service interruptions are very rare and gets fixed quickly if they do occur.
Excellent customer service, very helpful and acomodating consultants.
Great customer service, really fast answers and good problem solving :)
Great Service. That’s why I’ve been using this game server company
Fragnet is amazing!!
I have zero knowledge about rent a server and runs in a game, but they teach my kindly everything!!
You must use Fragnet!!!
I have rented a few servers and never had an issue.
The customer support is amazing and they are responsive and get things done quickly.
Great to know there are good servers close by for all the games with a great team behind them.
Used servers for multiple games, all working great and stable without issues. Support staff replies quick and helps out with any question
The servers I had set up were great and I never had any issues with them. The customer service was also awesome and resolved my tickets with in 24 hours. Usually with in the first few hours of submitting the tickets. I accidentally forgot to cancel payment on a server and when I asked if I'd be able to get a refund for the period that I cancelled the server they rectified the issue literally with 45 seconds of the ticket being submitted.
10/10 for quick and effective customer service
As an Australian/NewZealand Gaming community, who has been renting servers for well over a decade now, we have used all the providers on the market. Hands down Fragnet is the BEST, it is absolutely worth all 5 stars. 1/ Servers work from day 1 exactly as advertised, never any issues at all when other providers in the region are laggy and problematic. 2/ The UI is the best I have seen from any of the providers, very clean, easy to use. You can see they have spent real money putting together a very intuitive professional UI. Look at Gameservers.com for example, trash, clearly hasn't been updated since 1998. (NEVER go with gameservers.com btw, ever.) 3/ Their CUSTOMER SUPPORT IS THE BEST YOU WILL FIND. I mean it, if you have a problem, the techs are quick to respond, friendly, and professional. I wont go into full details of everything they have done for us, but I will say that they have gone over and beyond what they reasonably have to, what any other provider would, to keep the customer happy. You get the sense that customer satisfaction GENUINELY matters to Fragnet. - I can not recommend these guys enough. I would not put our communities name to ANY other server provider than Fragnet. Literally the only constructive feedback I have, is it would be nice if there was the ability to show AUD, instead of Euro or USD when paying invoices, its really not that big of a deal, its just a trip to google sometimes to work out the conversion, but the rates are still competitive given the quality of the service. That is literally the only thing I can be critical of. Its a minor minor issue. Other than that, A1, top tier, first rate provider who deserves peoples business. Keep up the great work.
Once you go fragnet, you never go back. +5 years and counting! 10/10 best support you can get! Fast response, fast solid solutions when your server is in trouble. Problems with a plugin? they got your back.
I had fallen behind and forgot to cancel my services and instead of making me pay for a service that was not in use they worked with me to be able to start gaming again once I got back ahead.
I'll be using Fragnet for all my servers now!
Thanks to your good support and skilled and knowledgeable staff, even people like me who are not so experienced in server operation can have the chance to run a successful server.
This is a very good server provider, I have got the service I want here, and it is very stable.
Feedback was rly quick despite it was sunday :)
I was new to operating a BF4 server. I usually ryn FiveM GTA V servers. Any and all Tickets I opened were answered promptly and all issues resolved very fast. When I was having problems installing a few Plugins... they actually installed them for me. That is customer service above and beyond in my eyes.
If you are considering Fragnet for any type server... just stop worrying and DO IT!!! As a picky consumer, I can put your worries at ease - fantastic Company!!!
The Best customer service.
Quick answer and issue solved right away.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.