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Fragrance Outlet Reviews 

17,051
•
TrustScore 4.5 out of 5

4.7

Flavours, fragrances and aroma Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 2,616 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to assist with selections and provide personalized recommendations. Many people appreciate the excellent customer service, noting that employees are patient, attentive, and make the shopping experience enjoyable. Reviewers frequently highlight the wide variety of products available and the quality of the service provided, making it easy to find desired fragrances. However, some customers also noted concerns regarding pricing, with several finding products too expensive or observing price discrepancies. Additionally, a minority of people were dissatisfied with certain aspects of customer service, mentioning instances of rude staff, not being greeted, or difficulties with return policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Product

Reviewers express satisfaction with the products, highlighting the amazing scent of perfumes and the careful... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's friendliness,... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and knowledge of the... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the competitive and good prices, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tend to prefer browsing on my own rather than be escorted by a salesperson, so I was a little wary when we were greeted so quickly. But in the end we had a great experience thanks to the salesperson... See more

Rated 5 out of 5 stars

I did not request this Elizabeth Arden deodorant but that was just a miscommunication to the sales girls. I did not realize deodorant was available when I ask for the scent spray. Which was not a... See more

Rated 5 out of 5 stars

Sandy is phenomenal if u could clone her n fill all ur stores with her alone sales would be in the trillions She greets everyone as soon as they come in the door with a big smile will spend all the t... See more

Rated 5 out of 5 stars

Miss ateng Mar Tabayan was very helpful and alert alive enthusiastic when she helped me choose the best of the best fragrance for the girls and boys and gays. Her store location is at Waikele premium... See more

Popular products

See all
Deauville Perfume - 2.5 oz.

Deauville Perfume - 2.5 oz.

TrustScore 4.5 out of 5

4.6

(23)

Pump And Fill Fragrance Atomizer - Silver

Pump And Fill Fragrance Atomizer - Silver

TrustScore 4 out of 5

4.2

(18)

The Move Cologne - 3.4 oz.

The Move Cologne - 3.4 oz.

TrustScore 4.5 out of 5

4.7

(15)

Insurrection Born To Be A Queen Perfume - 3.3 oz.

Insurrection Born To Be A Queen Perfume - 3.3 oz.

TrustScore 5 out of 5

4.9

(12)

Ocean Noir Cologne - 3.3 oz.

Ocean Noir Cologne - 3.3 oz.

TrustScore 5 out of 5

4.8

(12)

L'Amore in Sicilia Perfume - 3.4 oz.

L'Amore in Sicilia Perfume - 3.4 oz.

TrustScore 4.5 out of 5

4.4

(11)

Artemus Sky Perfume - 3.4 oz.

Artemus Sky Perfume - 3.4 oz.

TrustScore 4.5 out of 5

4.7

(11)

Ombre Oud Intense Cologne - 3.4 oz.

Ombre Oud Intense Cologne - 3.4 oz.

TrustScore 5 out of 5

5

(11)

Insurrection Tobacco & Cognac Cologne - 3.3 oz.

Insurrection Tobacco & Cognac Cologne - 3.3 oz.

TrustScore 5 out of 5

4.9

(10)

Insurrection Born To Be A King Cologne - 3.3 oz.

Insurrection Born To Be A King Cologne - 3.3 oz.

TrustScore 5 out of 5

4.9

(10)

Company details

  1. Flavours, fragrances and aroma Supplier
  2. Barber Supply Shop
  3. Clothing Shop
  4. Cosmetics shop
  5. Dental clinic
  6. Eye Care Clinic
  7. Hair product shop
  8. Nail salon
  9. Pharmacy
  10. Skin care clinic
  11. Wellness centre

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17k reviews

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4.7

All reviews

(17,051)

2,683 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Lovely store and excellent service

Lovely store and excellent service! I gave the assistant a general idea of what I was looking for and he was very patient and friendly, giving me plenty of options and allowing me time to make my choice. Then I also got a bottle of the managers special, which was very nice, for a steal. When I checked it he made sure I was signed up so that I could get deals and such to my email. Very happy with the whole experience.

15 July 2026
Rated 5 out of 5 stars

Parient and Kind

Your staff was super helpful and friendly. She treated my young boys with kindness and patience, showing them the different options and telling them about the products.

23 July 2026
Rated 5 out of 5 stars

The attendant was very helpful and…

The attendant was very helpful and patient with me . He was very knowledgeable about the francgrances and was able to make a new suggestion based on thff ed types of perfume I’ve purchased in the past he’s a rockstar

21 July 2026

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