Fragrance Outlet Reviews 

17,034
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, often going above and beyond to assist with fragrance selections. Many people appreciated the wide variety of authentic products and the excellent customer service that made their shopping experience enjoyable and efficient. However, some customers noted concerns about pricing, finding products overpriced or lacking expected freebies with large purchases. A few others experienced less welcoming staff interactions, citing issues with return policies or feeling unacknowledged upon entering the store.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Reviewers highlight positive aspects of product, often praising the good quality and variety of available... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently describing it as... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness, knowledge,... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding prices to be competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandy is phenomenal if u could clone her n fill all ur stores with her alone sales would be in the trillions She greets everyone as soon as they come in the door with a big smile will spend all the t... See more

Rated 5 out of 5 stars

The staff were very helpful. Chris did a great job at helping me find out what I was looking for and suggesting scents that best fit that criteria. I wanted to think on my decision for a few days, and... See more

Rated 5 out of 5 stars

The staff were very polite, knowledgeable and helpful. I said what kind of scent I preferred and they both suggested some men’s colognes that were exactly what I was looking for. Amazing variety of pe... See more

Rated 5 out of 5 stars

Your sales lady remembered me from my previous visit and sampled many more fragrance..I went with MYSELF by YVES SAINT LAURENT.. huge fan of his .. never owned any of his scents till now but my mother... See more



Company details

  1. Flavours, fragrances and aroma Supplier
  2. Barber Supply Shop
  3. Clothing Shop
  4. Cosmetics shop
  5. Dental clinic
  6. Eye Care Clinic
  7. Hair product shop
  8. Nail salon
  9. Pharmacy
  10. Skin care clinic
  11. Wellness centre

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17k reviews

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4.7

All reviews

(17,034)

2,663 reviews in the last 12 months

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Rated 2 out of 5 stars

Customer service was not great

Shopped here many times and have spent a lot of money on cologne, not only for myself but for my family. My last visit was not the best. I’m usually greeted right when I step foot in the door, this time I was not. After walking around looking for the cologne I was looking for I was helped by an employee who usually is the same one that helps us out. The interactions came across that she was annoyed by our presence in the store. Yes my kids asked her to smell a few colognes, but I would have purchased what ever cologne they wanted. I felt pushed out of the store. Normally I’m asked if I would like to take advantage of the promotions that usually are going on. Not this time…..it’s unfortunate that I will have to find another store. Customer service is huge not every now and then, but every time. We would drive a hour just to shop here.

9 July 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

We are sorry to hear that you are not 100% satisfied with your experience with us. We assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer.

Fragrance Outlet
Customer Service

Rated 1 out of 5 stars

Ripe Off

If my order didn't qualify for express shipping then that option shouldn't been available. Basically they stealing your money because they going state shipping fees are non refundable and they not responsible after the carrier get the order. Don't shop with them. If I paid for 2 days shipping to get my order I expect just that.

27 June 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

We apologize you are not satisfied with your experience. Please note that 2-day express shipping applies to business days only and does not include weekends or holidays. Based on our records your order was delivered 1 day passed our estimated delivery window. Please note that your order was shipped on time and we have no control over the package once it is handed to the carrier. We now see that your order was delivered. We hope you are enjoying your fragrances. If you need any more assistance please contact us at customer.service@fragranceoutlet.com

Fragrance Outlet
Customer Service Team

Rated 3 out of 5 stars

Staff is very friendly

Staff is very friendly, cologne is expensive you can get it cheaper on Amazon by a lot but they will let you sample the smell and are very kind and patient. If you can’t get it on Amazon I would definitely recommend

22 March 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

We're so glad to hear our staff provided a friendly and patient sampling experience. We appreciate your honest feedback regarding pricing and understand your perspective on finding competitive deals elsewhere. We value your recommendation!

Fragrance Outlet
Customer Service

Rated 5 out of 5 stars

SMELL-TASTIC

The person that waited on me was very patient and was very tentative to my personal preference and helped me achieve my goal. I would recommend the entire staff that was there on the 4 of July. You guys were amazing! And the pricing was reasonable.

4 July 2026

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