Fragrance Outlet Reviews 

17,035
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, often going above and beyond to assist with fragrance selections. Many people appreciated the wide variety of authentic products and the excellent customer service that made their shopping experience enjoyable and efficient. However, some customers noted concerns about pricing, finding products overpriced or lacking expected freebies with large purchases. A few others experienced less welcoming staff interactions, citing issues with return policies or feeling unacknowledged upon entering the store.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Reviewers highlight positive aspects of product, often praising the good quality and variety of available... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently describing it as... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness, knowledge,... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding prices to be competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandy is phenomenal if u could clone her n fill all ur stores with her alone sales would be in the trillions She greets everyone as soon as they come in the door with a big smile will spend all the t... See more

Rated 5 out of 5 stars

The staff were very helpful. Chris did a great job at helping me find out what I was looking for and suggesting scents that best fit that criteria. I wanted to think on my decision for a few days, and... See more

Rated 5 out of 5 stars

The staff were very polite, knowledgeable and helpful. I said what kind of scent I preferred and they both suggested some men’s colognes that were exactly what I was looking for. Amazing variety of pe... See more

Rated 5 out of 5 stars

Your sales lady remembered me from my previous visit and sampled many more fragrance..I went with MYSELF by YVES SAINT LAURENT.. huge fan of his .. never owned any of his scents till now but my mother... See more



Company details

  1. Flavours, fragrances and aroma Supplier
  2. Barber Supply Shop
  3. Clothing Shop
  4. Cosmetics shop
  5. Dental clinic
  6. Eye Care Clinic
  7. Hair product shop
  8. Nail salon
  9. Pharmacy
  10. Skin care clinic
  11. Wellness centre

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17k reviews

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4.7

All reviews

(17,035)

2,663 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude manager

I went in to return perfumes that were recommended to me I explained to the lady I did not like the way that they smelled on me and I would like to return them. She replied letting me know that they don't return stuff if I had read the bottom of the receipt then I would know that which was very rude on her part and she happened to be the manager of the shop. She offered me a perfume and exchange for the two perfumes I had bought but I was very limited to what I could have and then she made me pay the extra money I thought it was going to be an even exchange. Don't go ahead unless you want to be ripped off

12 July 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

We are concerned to hear about your recent experience with a return and the interaction you had with a team member. We understand your frustration regarding the exchange process and the unexpected additional cost. We are reviewing our return policies and how they are communicated to ensure clarity and improve our customer service. Your feedback is invaluable as we work to provide a more positive experience for all our customers. If you need any more assistance please contact us at customer.service@fragranceoutlet.com

Fragrance Outlet
Customer Service Team

Rated 5 out of 5 stars

My husband and I had a great experience…

My husband and I had a great experience here. They were so friendly and helpful and were nice enough to allow us to try samples of whatever fragrance we had interest in. I wish I could’ve remembered all of their names. They were ALL so nice. We were supposed to come back Sunday but got side tracked with family. Will definitely be back when we’re in Biloxi/Gulfport.

11 July 2026
Rated 5 out of 5 stars

Exceptional customer service

The staff were very polite, knowledgeable and helpful. I said what kind of scent I preferred and they both suggested some men’s colognes that were exactly what I was looking for. Amazing variety of perfumes and colognes.

11 July 2026
Rated 3 out of 5 stars

My experience was good

Wide range of collection

4 July 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

We appreciate your feedback regarding our collection. We are always working to expand our offerings.

Fragrance Outlet
Customer Service

Rated 5 out of 5 stars

Outstanding service

Walked in with my partner and she gave a rough description of what fragrance she wanted and without hesitation the assistant behind the counter gave us a few samples and nailed it right on the spot with what my partner was looking for.

11 July 2026
Rated 5 out of 5 stars

Attentive Customer Service…

The warm welcome from the ladies working there and Ms. Brianna's assistance with my kids and I. She was very patient. Didn't press and paid attention to details given about fragrances.

11 July 2026
Rated 5 out of 5 stars

This was my first time shopping at this…

This was my first time shopping at this fragrance outlet, and I had an amazing experience! The staff was incredibly friendly, patient, and helpful. They took the time to understand what I was looking for and helped me choose the perfect perfumes. Their excellent customer service made the whole experience enjoyable. I highly recommend this store to anyone looking for great fragrances and outstanding service. I’ll definitely be coming back!

11 July 2026
Rated 5 out of 5 stars

Calvin is a great asset to this store!

Going in was a great experience the store was clean. There was a very handsome young man in front of me with a big smile. His name is Calvin. He was very patient with me as I didn’t know what I wanted. Showed me a variety of colognes and helped me pick out the right one. Also gave me great discounts and showed me what my best options would be I’m giving him five stars. I would give him more if there were more stars! strongly recommend

11 July 2026

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