Great company to work with. I ordered frames from their shop on Amazon, didn't take take all the packaging off immediately as wanted to keep frames pristine. One was broken, Amazon completely washed t... See more
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Review summary
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What people talk about most
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Frame Company offers a wide, well-priced range of frames that suit my photography work and preferences. The selection far outstrips the options available from competitors, who offer very little that c... See more
Company replied
I have bought two A1 Emson frames from this company and cannot fault the professionalism and the quality. My second frame sadly arrived completely broken, with one whole edge detached from the fra... See more
Company replied
Lovely company. Ordered a frame & mount, Amanda sent me a lovely email offering advice on whether I wanted it custom made or to go with a standard size, as my order wasn’t quite right. No pressure to... See more
Company replied
4.8
Excellent
297 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great product and good value for money!
Great product and good value for money!
Very fast and efficient customer service.
One of the two frames I ordered was smashed (through no fault of the company, more the delivery company). However within only a few hours I had a response and two options on how to sort.
Very happy customer and would recommend to anyone.
14 April 2025
Unprompted review
Reply from Frame Company
Hi Jacob,
Thank you so much for choosing to order with Frame Company and taking the time to leave your kind review. We are delighted that you are happy with your picture frames and the service received - so sorry to hear that one of the frames arrived with smashed glass but very happy that we were able to get this sorted for you in the end and you are pleased, that is the most important thing for us for sure!
We certainly hope to be able to welcome you back to us again very soon!
Best,
Amanda
Frame Company customer service team
OUTSTANDING COMPANY
One of the frames I ordered through Amazon arrived damaged, so I emailed the Frame Company directly, they said to keep hold of the glass and the backing board and they would send a replacement frame out to me. In no time at all, a completely whole new frame arrived in perfect condition. The customer service is outstanding as are their products. I would recommend buying from the Frame Company directly as I will be in the future.
29 March 2025
Unprompted review
Reply from Frame Company
Thank you Luci for taking the time to leave your lovely review. We are delighted that we were able to sort the issue for you swiftly and thrilled that you got in touch allowing us the opportunity to. We are always more than happy to help in any way we possibly can and so please never hesitate to get in touch any time. Thank you so much for choosing to order with us and we look forward to welcoming you back to us again very soon.
Amanda
Frame Company customer service team
Our the picture frame from Amazon and…
Our the picture frame from Amazon and the glass in the frame was broken.
I contacted frame company directly. They replied back within hour with an offer to replace the glass or Perspex.
Their customer service is off the scale wish all companies could be like that. Would recommend this company to anyone that wants a picture frame.
21 March 2025
Unprompted review
Reply from Frame Company
We are so pleased that you chose to contact us directly and especially as this allowed us to arrange for replacement glass to be sent out to you resolving the situation. Thank you so much for ordering with us and always keep in mind that we will be more than happy to help in any way we possibly can, so always feel welcome to reach out.
We very much look forward to the opportunity of welcoming you back to Frame Company again soon.
Best,
Amanda
Frame Company customer service team
Lovely people to deal with
Lovely people to deal with. Delivery issues with breakages caused by Evri were resolved in a courteous and professional manner, great communication. And the frames I bought were fantastic. Highly recommended 😀
17 March 2025
Unprompted review
Reply from Frame Company
Hi there,
Thank you for leaving your lovely review! Whilst we are so sorry that you had problems with your delivery, we are delighted that you allowed us the opportunity to resolve the issues for you, which we are always more than happy to do. Thank you for taking the time to reach out, we are so pleased we could help and more so that you are happy with your frames.
We hope to be able to welcome you back to us again soon.
Best,
Amanda
Frame Company customer service team
Excellent frames. Great customer service.
I have bought eleven frames of varying sizes and styles from The Frame Company, over the past few weeks, and have been really pleased with the quality of all of them. They provided three with custom made borders, at no extra cost. Their customer service is also excellent. Unfortunately one of the frames arrived with the glass broken; which was almost certainly down to the courier. The Frame Company sent out a replacement pane straight away. I will most definitely buy any future frames I need from them.
11 February 2025
Unprompted review
Reply from Frame Company
Dear John,
Thank you so much for choosing to order with Frame Company, we are delighted to hear that you were able to find just what you wanted! So sorry that the glass sadly broke in one of the frames during delivery but you can always be assured that any time situations such as this arise, we will happily offer replacements without question. We are very happy pleased that you are happy with the service received and even more happy that you will be returning to us again in the future.
Thank you for taking the trouble to share your review and if there is anything else we can do for you in the meantime, please feel more than welcome to come back to us.
Amanda
Frame Company customer service team
EXCELLENT!!! If I could give this company ten stars
If I could give this company ten stars, I would. Having ordered four frames, one was damaged upon receipt. I contacted Amanda at the company and enjoyed an efficient and friendly exchange. Within a very short space of time, I was informed that a replacement was being made, which was received today. I will definitely use this company again. Thank you Frame Company for your excellent customer service and very friendly staff.
7 February 2025
Unprompted review
Reply from Frame Company
Hi Elizabeth,
Thank you so much for choosing to order with Frame Company and taking the time to leave your kind review. We are delighted that you are happy with your picture frame and the service received - so sorry to hear that it arrived with you damaged but very happy that we were able to get this sorted for you in the end and you are pleased, that is the most important thing for us for sure!
We certainly hope to be able to welcome you back to us again very soon!
Best,
Amanda
Frame Company customer service team
Exemplary!
I received my item super quickly and extremely well packed! Great quality. I will order again for sure!
7 February 2025
Unprompted review
Reply from Frame Company
Hi Quentin,
Thats wonderful news, we are so pleased that you are happy with your picture frames! Thank you so much for choosing to order with us and for taking the trouble to leave your kind review. If there is anything else we can possibly assist with, please be sure to come back to us any time.
Amanda
Frame Company customer service team
I ordered a mount and frame for my…
I ordered a mount and frame for my painting and I'm very pleased with the service. Good quality and exactly what I required. I recommend this company.
5 February 2025
Unprompted review
Reply from Frame Company
Hi Susan,
Thank you for choosing to order with Frame Company, we are delighted that you were able to find what you wanted and you are over the moon! We are always very happy to help wherever possible so please be sure to reach out any time.
We very much hope to welcome you back to us again soon.
All the best,
Amanda
Frame Company customer service team
What an excellent response this company…
What an excellent response this company gave to a problem encountered on my initial delivery. The response via email was prompt, positive & professional. The problem was rectified as agreed in the timescale mentioned. Absolute pleasure to deal with them.
31 January 2025
Unprompted review
Reply from Frame Company
Hi Adrian,
Thank you so much for choosing to order with Frame Company and taking the time to leave your kind review. We are delighted that you are happy with your picture frame and the service received - sorry to hear there was an issue with you receiving your order but very happy that we were able to get this sorted for you in the end and you are delighted, that is the most important thing for us for sure!
We certainly hope to be able to welcome you back to us again very soon!
Best,
Amanda
Frame Company customer service team
Excellent service
Excellent service, good communication, and a quality product. will deal with them again.
28 January 2025
Unprompted review
Reply from Frame Company
Thank you so much Paul for reaching out to us and for choosing to order with Frame Company! We are delighted that you are happy with your frame and the service received and also thrilled to hear that you will be coming back to us for another order! We cannot wait to hear from you again and if there is anything else we can possibly do for you in the meantime, please always feel welcome to get in touch.
Amanda
Frame Company customer service team
Wonderful Customer Service!
I ordered a frame via Amazon and it was delivered today (22nd January, 2025). Unfortunately the glass was broken, so I contacted Amazon for a refund. However, I still wanted the frame as I have a painting that I need to hang. I decided to contact the company and order from them directly instead of going through a third party. The lady I spoke to at the Frame Company was most helpful and offered to send me either replacement glass, or Perspex as an alternative - I chose Perspex. When I asked how much that would be, she told me it would be free of charge and apologised for the breakage of the original order... Call me old fashioned, but such honest, straightforward, no qualms customer service is an absolute breath of fresh air these days!
22 January 2025
Unprompted review
Reply from Frame Company
Hi Julie,
Thank you so much for going to the trouble to leave your review, we are so pleased that you reached out to us directly and thrilled that we were able to help. It is so lovely to read such kind and courteous comments and really does make everything we do worthwhile. We are always more than happy to help all our customers - new, long term or even just those who are in need of advice, so it makes us very happy to know that we have suceeded in that mission!
Thank you so much for choosing to order with Frame Company and we sincerely hope to be able to welcome you back to us again very soon.
Amanda
Frame Company customer service team
I highly recommend Frame Company for bespoke mounts
Under deadline pressure, I contacted Frame Company at short notice to ask about bespoke mounts to be made quickly. I had a speedy, friendly and efficient reply to my enquiry which made it easy for me to make my order. I have had great communication, helpful answers to my questions, reasonable cost for high quality goods and quick delivery. I highly recommend Frame Company and will keep using them for our exhibition requirements.
13 January 2025
Unprompted review
Reply from Frame Company
Dear Helen,
Thank you so much for going to the trouble to leave your kind review. We are thrilled that you contacted us and we were able to help you at short notice. We are always delighted to help and offer as much support and guidance as we possibly can and if that results in an order being placed with us, we are even happier, if it turns into a repeat customer relationship, then it really does make all our hard work incredibly worthwhile.
Thank you so much for choosing Frame Company and for your lovely comments, we very much look forward to welcoming you back to us again soon.
Amanda
Frame Company customer service team
Beautiful gold frame.
Received my beautiful gold frame. Well wrapped up. Quality is excellent. So pleased as my photo looks beautiful in the frame. Would definitely buy again from Frame Company. Excellent service.
11 January 2025
Unprompted review
Reply from Frame Company
Hi David,
Thats wonderful news, we are so pleased that you found your perfect gold frame and are over the moon with the finished appearance! It makes us very happy that we were able to help! Thank you so much for choosing to order with us and for taking the trouble to leave your kind review. If there is anything else we can possibly assist with, please be sure to come back to us any time.
Amanda
Frame Company customer service team
I could not get a better support…
I could not get a better support from the Frame Company's Customer Service team. As soon as I notified them of the non receipt of my order, they engaged with me (which is just great) and organised delivery of a replacement which I received within 24h despite this happening at the most busy period of the year! Merci Amanda 😊
20 December 2024
Unprompted review
Reply from Frame Company
Hi Antoine,
Thank you so much for choosing to order with Frame Company and taking the time to leave your kind review. We are delighted that you are happy with your picture frame and the service received - sorry to hear there was an issue with you receiving your order but very happy that we were able to get this sorted for you in the end and you are delighted, that is the most important thing for us for sure!
We certainly hope to be able to welcome you back to us again very soon!
Best,
Amanda
Frame Company customer service team
Fantastic customer service
Well made frames arrived in a timely fashion and undamaged. Great customer service when I had a query which turned out to be a mistake by me.
7 January 2025
Unprompted review
Reply from Frame Company
Hi Mr Parsons,
Thank you for choosing to order with Frame Company, we are delighted that you were able to find what you wanted and more so that you are pleased! We are always very happy to help wherever possible so please be sure to reach out any time for assistance and support.
We very much hope to welcome you back to us again soon.
All the best,
Amanda
Frame Company customer service team
Good experience altogether
I've ordered a few custom made frames from this company and have just received my latest order. The customer service is excellent; personal and swift, the quality of the frames is always really good; I've never been disappointed.
4 January 2025
Unprompted review
Reply from Frame Company
Hi Kathryn,
Thank you so much for coming back to us for another order and for going to the trouble of leaving such a lovely review. We are so pleased that you are continuously happy with our frames and the service received. It is always incredibly rewarding to hear from happy customers and it makes everything we do and all our hard work very worthwhile.
Thank you so much again for your loyalty to Frame Company and in the meantime, we very much look forward to your next order with us.
Best,
Amanda
Frame Company customer service team
Highly recommend
Ordered 2 franes via Amazon for some wedding photos from my niece’s wedding. The frames are beautiful very well made and look fabulous. Highly recommend
2 January 2025
Unprompted review
Reply from Frame Company
Hi Tanya,
Thats wonderful news, we are so pleased that you found your perfect frames and are over the moon with the finished appearance! It makes us very happy that we were able to help! Thank you so much for choosing to order with us and for taking the trouble to leave your kind review. If there is anything else we can possibly assist with, please be sure to come back to us any time.
Amanda
Frame Company customer service team
Great frame perfect for my print
Great frame just perfect for my print . I had a very small issue which was dealt with immediately . I would recommend this company’s products and customer service was excellent .
26 December 2024
Unprompted review
Reply from Frame Company
Dear Lesley,
Thank you so much for choosing to order with Frame Company. We are delighted that you are happy with your picture frame and the service received - sorry to hear there was an issue however providing we were able to get this sorted for you and you are happy, thats the most important thing for us.
We certainly hope to be able to welcome you back to us again very soon!
Best,
Amanda
Frame Company customer service team
Tip top customer service and a great…
Tip top customer service and a great product for the very competitive price. Cannot recommend highly enough. Thank you Amanda for all your help
22 December 2024
Unprompted review
Reply from Frame Company
Hi Francesca,
Thank you for choosing to order with Frame Company, we are delighted that you were able to find what you wanted and you are over the moon! We are always very happy to help wherever possible so please be sure to reach out any time.
We very much hope to welcome you back to us again soon.
All the best,
Amanda
Frame Company customer service team
Frame Company saves Amazon!
I bought a multi-picture frame via Amazon from this company. When it arrived it turned out to have been very inadequately packed and protected by Amazon fulfilment (not the Frame Company's fault) and the (large) picture glass was in pieces. I contacted the Frame Company direct and Amanda there could not have been more charming or helpful and managed to post me a new pane of glass - intact - in good time for Christmas.
20 December 2024
Unprompted review
Reply from Frame Company
Thank you so much for taking the time to leave your kind review. Whilst we are so sorry that you had issues receiving your order, we are over the moon that we were able to get it sorted for you swiftly. At the end of the day unfortunate situations can arise, but it is how they are dealt with that is important and one thing you can be certain of is that we will always be on hand to help and assist and support right to the end.
We look forward to the opportunity of welcoming you back to us again very soon.
Best,
Amanda
Frame Company customer service team
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