Great company to work with. I ordered frames from their shop on Amazon, didn't take take all the packaging off immediately as wanted to keep frames pristine. One was broken, Amazon completely washed t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Frame Company offers a wide, well-priced range of frames that suit my photography work and preferences. The selection far outstrips the options available from competitors, who offer very little that c... See more
Company replied
I have bought two A1 Emson frames from this company and cannot fault the professionalism and the quality. My second frame sadly arrived completely broken, with one whole edge detached from the fra... See more
Company replied
Lovely company. Ordered a frame & mount, Amanda sent me a lovely email offering advice on whether I wanted it custom made or to go with a standard size, as my order wasn’t quite right. No pressure to... See more
Company replied
4.8
Excellent
297 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Wonderful frames
Wonderful frames, great price, fabulous customer service. Will definitely recommend and will use this service again
19 August 2025
Unprompted review
Reply from Frame Company
Thank you so much for your order with us, that's really lovely to hear and we are thrilled that you will be returning to us! We very much look forward to welcoming you back to Frame Company again soon.
Best wishes,
Amanda
Frame Company customer service team
First time ordering
First time ordering, but will be 'go to' from now on. Easy to order, frame arrived promptly and fitted perfectly.
15 July 2025
Unprompted review
Reply from Frame Company
Hi Barbara,
That's so lovely to hear and thank you for reaching out to share your experience. We are thrilled that you found us and that you will be returning to us again soon.
Thank you for going to the trouble to leave your kind review, we are always so pleased to hear of happy customers.
Best,
Amanda
Frame Company Customer Service team
Great quality frame and fits perfectly…
Great quality frame and fits perfectly for my picture. Very happy with the product and Amanda kept me updated in the delivery process through out! Will be using again!!
16 July 2025
Unprompted review
Reply from Frame Company
Hi Paul,
Thank you so much for going to the trouble to leave your kind review! We are absolutely thrilled you are happy with your Frame Company experience, it always makes us very pleased to hear of satisfied customers.
Thank you so much for choosing to order with us and we very much hope to be able to welcome you back to Frame Company again soon.
Best,
Amanda
Frame Company Customer Service team
Great service, great selection
Such a huge selection of mounts at brilliant prices, customer service is excellent. Our delivery went missing and they sent out a replacement order the next day.
14 July 2025
Unprompted review
Reply from Frame Company
Thank you so much for choosing to order with Frame Company! Whilst we are sorry that your initial order was returned to us, the most important thing is that we were able to have a replacement order sent out immediately but more so that you didn't allow it to affect your overall experience. We are delighted that you are happy with the mounts and the service provided and are sincerely grateful that you allowed us the opportunity to provide a resolution. Thank you so much for going to the trouble of leaving your review and we look forward to welcoming you back to Frame Company again very soon.
Amanda
Frame Company Customer Service team
Top quality frames and service
Ordered from frame company a number of times over the years and have always been very happy with the service and products provided.
14 July 2025
Unprompted review
Reply from Frame Company
Hi Greg,
Thank you so much for taking the time to leave your review. We are thrilled that you have been coming back to Frame Company for years. It is always incredibly rewarding to hear, as it shows that we must be doing something right!
Thank you for being a loyal Frame Company customer and we very much look forward to hearing from you again very soon.
Amanda
Frame Company Customer Service team
Frames are really good quality
Frames are really good quality, great value for money, I ordered 5 different sizes, they arrived in perfect condition.
I gave 4 stars due to waiting 11 days for the order to arrive, when I questioned customer service was excellent and very apologetic. Due to this I have ordered another frame today, hope it comes quicker than the ones delivered today. Thanks for the excellent customer service.
11 July 2025
Unprompted review
Reply from Frame Company
Hi Sandra,
Thank you so much for choosing to order with us and especially for coming back to us for another order despite your first order being delayed. We do honestly try our very best to have all orders delivered to customers within the delivery lead time and so I can only offer you my sincerest apologies for the inconvenience this may have caused. That said, we are delighted you are happy with the service and frames received and so pleased that you allowed us the extra time and opportunity to fulfil a second order! Thank you so much for your kindness and for leaving your review and please rest assured that any time you need assistance, we are on hand to help always.
Best,
Amanda
Frame Company Customer Service team
A big 5 Star experience
A big 5 Star experience ! Excellent products with fast turn around and delivery. Ordered on a Monday and through my door on Wednesday. You really can’t beat that for service.
9 July 2025
Unprompted review
Reply from Frame Company
Hi Stephen,
Thank you so much for your wonderful review, we are thrilled you are happy as that makes us happy too! We are delighted that you chose to order with us at Frame Company and we very much hope to be able to welcome you back to us again very soon.
Best,
Frame Company Customer Service team
Great customer service
I’ve been buying frames for over two years from the frame company and they are always quick to deliver and deal with any after sales enquiries. I’d recommend them for quality products and professional service.
8 July 2025
Unprompted review
Reply from Frame Company
Thank you so much for reaching out to leave your kind review, we are so pleased to hear that you have been ordering from us for two years now and happy with our picture frames and service received.
Thank you so much for your loyalty to Frame Company and we very much look forward to welcoming you back to us again soon.
Best,
Amanda
Frame Company Customer Service team
Ordered my frames on Saturday 28/6/25…
Ordered my frames on Saturday 28/6/25 with a guaranteed delivery within 5 working days . Today’s the fifth day and still nothing. I called on Wednesday as I had the order confirmation on Saturday but hadn’t had a tracking number for my order . I was told it’s definitely gonna be with me by Friday
I called today at 9am to ask about my order to be told there was a problem with tracking and they’d email as to when I can expect my order . By 3pm I still hadn’t received my order or an update on the delivery.
The lady said she was gonna check with the warehouse to see if it had been sent . So on the day I was due to receive my order someone was checking if my order had been sent ???? When I questioned this the customer service woman replied under her breath “OH MY GOD”…… is that a good customer service representative? When I questioned the lady on why she said that she replied “ I WAS BEING PASSIVE AGGRESSIVE “
Asking where my missing order is now my problem .
Really shockingly poor customer service .
Also I’m not the first read the one and two star reviews and 90% are regarding customer service representative.
So as of now I’m still awaiting my frames . Having paid for a delivery I haven’t got and receiving shocking and I mean shocking customer service.
4 July 2025
Unprompted review
Reply from Frame Company
I have been working at Frame Company for 11 years now and always do my very best to help and assist customers in every way I possibly can. Although you highlight in a manner of words that I reacted inappropriately, you fail to mention that I was subjected to aggression for over ten minutes and was unable to help you to the best of my ability as you would not allow me to speak. I work very hard to provide our customers with the highest level of customer service and I know whole heartedly that I am very good at my job, but equally, no one should have to experience that level of unpleasantness and especially when I am only trying to help. Having checked the tracking again, I can see that your order was in fact delivered to you on the Saturday morning the day following your call. I feel that had you allowed me the opportunity to communicate with you as I had tried, this unpleasant and completely unnecessary experience would have been avoided.
Amanda
Frame Company Customer Service team
A truly excellent firm …
A truly excellent firm with a wide range of top class frames. The customer service is the best I have ever encountered. This will be my go-to supplier of picture frames in the future.
19 June 2025
Unprompted review
Reply from Frame Company
Dear Robert,
Thank you so much for your kind review, we sincerely appreciate you going to the effort of doing so. We are delighted that you are happy with your picture frames and most of all the service received because for us, customer service is the key to any successful busines and hearing that our customers are happy as a result, is incredibly fulfilling.
Thank you so much for choosing us as your go-to frame supplier, we are very much looking forward to welcoming you back to us again soon.
Best,
Amanda
Frame Company Customer Service team
Exemplary customer service
Exemplary customer service - so rare these days.
The frame arrived with blemishes on the sides. I contacted Amanda who dealt with the whole thing to my total satisfaction and with empathy and sincerity
Wouldn't hesitate to recommend or use you again
19 March 2025
Unprompted review
Reply from Frame Company
Thank you so much for going to the trouble of leaving your review for us. We are so pleased to hear that we were able to resolve the issues you initially had when receiving your frame, and quite right too as you certainly should not be receiving any item with blemishes!
Thank you so much for allowing us the opportunity to send a replacement out, we are thrilled you are happy with the service received.
If we are able to assist you further please do always feel more than welcome to get in touch and in the meantime, thank you for choosing to order with Frame Company.
Amanda
Frame Company Customer Service team
My house is full of frames from the…
My house is full of frames from the Frame Company. Every time I have to hang pictures they are my go to supplier. Especially their customer service is top notch! Twice I received frames with damaged glass. Usually an issue to cause a headache. Not so with the Frame Company. They responded super friendly and professional and in no time I had new glass at home! Highly recommended!
12 June 2025
Unprompted review
Reply from Frame Company
Hi Florian,
Thank you so much for taking the time to leave your kind review, we are so pleased to hear you are happy with our frames and more so that we are your go to company for frames! Its a pleasure to help in any situation and you can always rest assured that in any event, we will never fail to do our absolute best for our customers. Thank you so much again for your loyalty to Frame Company and if there is anything we can ever do to help, please be sure to reach out!
Amanda
Frame Company Customer Service team
Super helpful
Super helpful, efficient and good quality. Pleasure to deal with.
11 June 2025
Unprompted review
Reply from Frame Company
Hi Amy,
Thank you so much for your order with us and for taking the time to leave your kind review. We are delighted to hear you were pleased with your first Frame Company experience. Please be assured that we will always be on hand to help as much as we can and so please do get in touch should you need any further assistance or wish to place another order with us. We hope to welcome you back to Frame Company again soon!
Best,
Amanda
Frame Company Customer Service team
As a certain beer company would say
"If ________ did framing companies......." Fantastic service, products and especially the personal customer relations. Thank you!
2 June 2025
Unprompted review
Reply from Frame Company
Hi there,
Bless you! thank you for such a lovely, positive, fresh review. We are thrilled you are so happy with your whole experience and delighted you chose to order with Frame Company.
Looking forward to welcoming you back to us again soon.
Best,
Amanda
Frame Company Customer Service team
Photo frame
When I received my frame it was broken, the glass had smashed. I got in touch with the company and Amanda dealt with my case. From first contact to the end was amazing, the support that was given was second to none. I WOULD highly recommend this company, you won’t be disappointed
Sara
16 May 2025
Unprompted review
Reply from Frame Company
Hi Sara,
What a lovely review to read and thank you so much for taking the time out of your day to do so. We are so pleased we were able to sort this for you and thrilled you are happy with the service.
Thank you so much for choosing to order with us and we very much look forward to the opportunity of welcoming you back to Frame Company again soon.
Best,
Amanda
Frame Company Customer Service team
Excellent Frame Company
I frequently buy frames from the Frame company as they are well made, reasonably priced and provide a great service with speedy delivery.
The last frame I had was damaged by the delivery company but was immediately replaced by the frame company in a couple of days. Absolutely first class service!
22 May 2025
Unprompted review
Reply from Frame Company
Dear Jan,
Thank you so much for ordering with Frame Company and for going to the trouble of sharing your experience. We are delighted to have you as a valued customer and thrilled that you are happy with the service. We are always happy to help as much as possible wherever possible, and so any time we can be of assistance, please always be sure to reach out.
Best wishes,
Amanda
Frame Company Customer Service team
Ready made frames & bespoke mounts
I ordered 2, less expensive ready made frames and 2 mounts which I asked to be cut to very exact measurements.
Really pleased with the results!
The mounts make the finished items look much more expensive than they were. I put it all together easily in 10 minutes. Delivery was really quick too!
9 May 2025
Unprompted review
Reply from Frame Company
Hi there,
That's so wonderful to hear and thank you for sharing your Frame Company experience! It is always a treat to hear of happy customers and it really does make all our hard work incredibly worthwhile. Thank you so much for choosing to order with us and if there is anything we can ever assist with, please feel more than welcome to reach out any time.
Best,
Amanda
Frame Company Customer Service team
I've used The Frame Company for years…
I've used The Frame Company for years now and they always deliver quality, with speed and amazing customer care in the event of any issues that arise. I've ordered many custom frames and they are always perfect. Shipment is are well packaged and never any breakages. Would wholeheartedly recommend.
14 May 2025
Unprompted review
Reply from Frame Company
Hi Lisa,
Thank you so much for taking the time to leave your kind review, we are so pleased to hear you are happy with our frames and more so that you have been using us for years! Its a pleasure to help in any situation and you can always rest assured that in any event, we will never fail to do our absolute best for our customers. Thank you so much again for your loyalty to Frame Company and if there is anything we can ever do to help, please be sure to reach out!
Amanda
Frame Company Customer Service team
The best frame company I have used by far.
I can't fault the service, people and quality of their frames. I rang on Friday desperate for frames for an exhibition starting on Tuesday. They arrived Saturday morning. A life saver.
10 May 2025
Unprompted review
Reply from Frame Company
Hi Cathy,
Thank you so much for taking the time out of your day to reach out!
We are so thrilled that we were able to help you in time for your exhibition and rest assured we will always do our very best to ensure our customers are looked after right to the very end. Our customers satisfaction is key and if we can ensure that the shopping experience is a happy one from start to finish, then our mission is accomplished!
Thank you so much for choosing to order with Frame Company, we hope that your exhibition was a great success and very much look forward to the opportunity of welcoming you back to us again soon.
Amanda
Frame Company Customer Service team
Ordered 3 wooden frames with mounts
Ordered 3 wooden frames with mounts, which arrived well packaged and fit the pictures perfectly. Fantastic value for money compared to getting bespoke frames locally.
Big thank you to Amanda from customer service who patiently talked me through the best options and sizes to ensure I got it right.
10 May 2025
Unprompted review
Reply from Frame Company
Hi Kathy,
You are incredibly welcome! Absolutely thrilled that you are happy with your frames and so pleased we were able to help you get just what you wanted. Thank you so much for choosing to order with us, we are delighted you did and we very much look forward to the opportunity of welcoming you back to Frame Company again soon.
Best wishes,
Amanda
Frame Company Customer Service team
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