Frank Anthony Reviews 

48
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Was delivered the wrong size, returned the item, and never heard back from Frank Anthony swimwears again despite many emails. Frank Anthony did not send the item nor answer my refund request.... See more

Rated 1 out of 5 stars

never received swim trunks after waiting more than 2 months. no response from several attempted emails sent. Had to cancel order on credit card. do not buy from this company. They do not deliver af... See more

Rated 1 out of 5 stars

I'd give 0 stars if possible. This company is a scam. Ordered a pair in July, received a confirmation, card was charged. Item was never shipped. Company never responded to emails, Facebook messages... See more

Rated 1 out of 5 stars

As per everyone else here: this company is a scam. Ordered twice (yes that one is on me). Never delivered. No response to multiple contacts via their online form, and no other way to contact them. Cle... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Frank Anthony® Designer Men's and Women's Swimwear - Hydrophobic Swimwear to Keep You Dry at the Beach or Pool. The World's Fastest Drying Swimwear.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

48 reviews

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1.3

All reviews

(48)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

They took my money and never shipped…

They took my money and never shipped the product. I sent multiple emails to Customer Service which they never responded to either, so I have filed a dispute with my credit card company to get my money back.

29 September 2019
Unprompted review
Rated 1 out of 5 stars

I'd give 0 stars if possible.

I'd give 0 stars if possible.
This company is a scam. Ordered a pair in July, received a confirmation, card was charged. Item was never shipped. Company never responded to emails, Facebook messages or refund requests.

Don't waste time or money.

20 September 2019
Unprompted review
Rated 1 out of 5 stars

This company deserves 0 stars

This company deserves 0 stars. They have no intention of fulfilling orders and will not reply to emails. Before my order was due to ship I just happened to check the integrity of company online and found they have been scamming since their kickstarter days. So once the 8 business days to ship, which is also ridiculous, I emailed every couple of days asking for an update and then gave a few days and emailed that I would be contacting my financial institution if the order wasn't shipped by the end of the week. Of course it wasn't so I reported it to my financial institution as a fraudulent transaction and they refunded the cost of the order. Please note that my institution and probably most require that the transaction be reported with in 60 days. Be prepared to provide documentation that you have tried to contact the company. I also asked my institution to check the company reviews on the BBB website. There are dozens, maybe hundreds of this company ripping off people. Eventually they will get theirs I'm sure.

11 September 2019
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Product not delivered.

4 September 2019
Unprompted review
Frank Anthony logo

Reply from Frank Anthony

Hello David,

We reached out to get some more information regarding your order.

Please see our personal message.

Regards,

Frank

Rated 1 out of 5 stars

Not recommended, purchased, got charged, didn't get the product, no response to email

I do not recommend this company, at all, avoid it. I ordered their stuff, I got charged, but never got the item. They didn't respond to any of my emails, just sending tons of spam to order. Don't buy from them.

UPDATE:
Once I've posted this review, I got a response:

"Reply from Frank Anthony
10 Sep 2019
Hello Zeno,

We're sorry you had this experience with us, can you please provide us with more information correlating to your order?

You can contact us directly via our support line, it could be an issue with our e-mail provider issuing your inquiries into our spam folder."

Dear Frank Anthony,
Please provide me with your support line as I couldn't find it anywhere. Otherways, I did try to order the same item two times - got charged two times - and no product and no answer to any of my emails. The two order numbers are #2570 and #3634.

Thank you.

21 August 2019
Unprompted review
Frank Anthony logo

Reply from Frank Anthony

Hello Zeno,

We're sorry you had this experience with us, can you please provide us with more information correlating to your order?

You can contact us directly via our support line, it could be an issue with our e-mail provider issuing your inquiries into our spam folder.

Rated 1 out of 5 stars

Another ripped off customer

Exactly the same here; ordered, paid (via Paypal), nothing after confirmation, despite several e mails to them. Have opened dispute through PayPal.(They have mot responded yet-6th August).

6 August 2019
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing

Ordered and paid 6 weeks ago, never received the shipment nor a reply to my e-mails. Had to request refund from my credit card company which luckily worked. Stay away from this company! Product sounded too good to be true anyway.

6 August 2019
Unprompted review
Rated 1 out of 5 stars

Promises much, delivers nothing

Attractive product (apparently) and the website is impressively slick, but after two months no sign of my purchases and no response from customer support. Fortunately I was able to reclaim my money via PayPal.

31 July 2019
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Just the same like all the others. Order placed, paid by credit card, confirmation received, but then, nothing happend any more. Wrote to customer service. Nothing happend. Wrote to customer service again. Still no answer. And no delivery eversince.

Update: FrankAnthony replied here, on this website. But I still did not get the swimming gear. They have my adress and my money. So they should either send me money or product. They had plenty of time and I wrote to the 'customer service' twice and never got an answer... Trying to reclaim my money via Mastercard now!

Update2: Frank Anthony reported my use of language to Trustpilot. So that's why I try to use nice words now. But you guys are funny. Instead of just delivering what I paid for, you feel offended by my post. Guess how I feel about you taking my money and not sending the products!

Update3: Opened a case with my Credit Card Company. Although it was annoying work, I just hate the idea that I paid money for nothing but promises, so far!

28 July 2019
Unprompted review
Frank Anthony logo

Reply from Frank Anthony

Hello Sascha,

We've reached out to you via our company e-mail address support@frankanthonybrand.com

Please respond with your order number and address confirmation so we may support your transaction with us.

We're sorry you've had a bad experience and would like to get in touch with you to resolve it.

Regards,

Frank

Rated 1 out of 5 stars

ordered never received swim trunks no…

never received swim trunks after waiting more than 2 months. no response from several attempted emails sent. Had to cancel order on credit card. do not buy from this company. They do not deliver after checking on line apparently I was not the only one that had this experience. No customer service at all. so beware.

12 July 2019
Unprompted review
Rated 1 out of 5 stars

Took money, never sent goods, ignored all email

Absolutely aweful. I ordered two swimsuits for over $100 from Frank Anthony. Although it all seemed good at first with prompt email confirmations, tracking information, and a claim it would send out my order soon, nothing happened after that. I emailed them a month after I made my order and several times in the 2 months after that (including through their webpage) and never received a response.

4 months after my order I have had no contact, none of my order has arrived, and I have had to go through my bank to get a refund. This does not seem an uncommon experience with Frank Anthony. Avoid this shop and buy from anywhere else.

Update: turns out Frank Anthony does have a comms department, as they requested my review was taken down from Trust Pilot. If only they redirected some of that effort into fulfilling more orders. Really truely aweful service.

3 July 2019
Unprompted review
Rated 1 out of 5 stars

Joke of a company

Avoid at all costs - ordered 2 pairs with express delivery. Nothing received 6 weeks later and no reply to the customer services emails sent. Had to open a paypal dispute ticket to get my money returned and no response ever received from the company.

18 May 2019
Unprompted review
Rated 1 out of 5 stars

You're paying more than twice their actual worth

.Took 2 months and countless emails to be delivered.
Here's the thing, both pants I ordered had the Chinese pricing tag of 169.00 rmb still on them. That's around 25 bucks, so you are paying around twice what they are actually worth.
I'm going to try to send these back, but I'm pessimistic about my chances of a refund. An experience best avoided, in my opinion.

13 May 2019
Unprompted review
Rated 1 out of 5 stars

Order two pairs of swim shorts

Order two pairs of swim shorts, paid for an express delivery, received a order confirmation email but absolutely nothing since, they have not replied to any email, luckily I paid with Paypal so been able to open a dispute, but this company lacks the decency to reply, and still have no idea if I will receive my order

10 May 2019
Unprompted review
Rated 1 out of 5 stars

company is a scam

This company is a scam, as every review you see of their products explains. Don't be fooled and waste your money. I wasted my money and got a pair of shorts, not swim trunks, that are no more resistant to the wet than polyester. In fact I placed his shorts and a pair of polyester shorts into my hot tub. Both dried within the same time frame.

3 April 2019
Unprompted review

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