Franklins Removals LTD Reviews 

346
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and removal teams for working exceptionally hard, remaining friendly even in difficult weather conditions, and handling all personal property with great care. Reviewers frequently mention the outstanding customer service and office communication, noting that representatives are always responsive, patient, and reassuring throughout stressful international or domestic relocations. Some reviewers were not happy with last-minute schedule updates, experiencing considerable uncertainty regarding exact collection dates just days before their move. A few consumers also mentioned encountering frustrating issues with damaged belongings and difficulties in getting adequate responses or resolutions afterward.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, hard work, and friendly... See more

Service

Clients share positive opinions on service, highlighting fast, efficient, and professional experiences during... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting punctuality and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting consistent communication and helpful... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting experiences reported. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have no hesitation in recommending Franklins Removals. They moved our 25m3 from South West France, I to storage for 5 months and then into our new UK home. Both crews were superb and nothing was... See more

Rated 5 out of 5 stars

A fantastic service from start to finish! We have moved back to the UK from France. Bev who organised the move was really helpful and on hand to answer any questions we had along the way, especial... See more

Rated 5 out of 5 stars

Aiden and Jamie arrived today exactly on time, very professional they went around the house and asked what was being taken and got to work right away. They were in and out so efficiently and were very... See more

Rated 5 out of 5 stars

We used Franklins to move our house contents from France to England. Bev and Emma were really helpful they organised all the paper work, and gave good advice when we contacted them for help. Lee and... See more


Company details

  1. Removals Service

Written by the company

Here at Franklins Removals, we are a family run business established in 1985 offering the complete moving experience for our customers. With over 35 years of experience in the industry we have the full knowledge of what is required and your every need will be carefully adhered too. We offer International, European and UK Removal Services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

346 reviews

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No recent history of asking for reviews

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Replied to 20% of negative reviews

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4.9

All reviews

(346)

202 reviews in the last 12 months

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Rated 1 out of 5 stars

Let down at the last minute

Booked months ago to move us from UK to Spain collection 28th May. Recieved a phone call from them today (19th May) to say part of the shared load had cancelled and its not financially viable for them to deliver our goods on the agreed date. They will deliver as soon as possible but no set date. When pressed for a date they said beginning to mid July! Not sure what we are meant to sleep on etc until then! No empathy on the phone as to how stressed this news left us although they did say they would still collect and store our goods for free. And after asking if they still expected us to pay full price they offered to deduct £100. We have no idea what we are going to do and they just really wanted to refund our deposit to get rid of me. Moving abroad is stressful enough without this worry on top of everything. AVOID THIS COMPANY unless you have a back up plan

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Issac and Jamie were brilliant

Issac and Jamie were brilliant, didn't stop. They also boxed what l hadn't been able to and was careful with the fragile things. l would give them 10 out of 10. Aiden and Keiron came to help with the unloading at the new address which helped a lot as we had a lot of boxes and they had to use the stairs, as the lift was narrow.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Trouble free excellent move

We used Franklins to move our house contents from France to England. Bev and Emma were really helpful they organised all the paper work, and gave good advice when we contacted them for help. Lee and Michael collected our belongings and Kieran and Aiden delivered them to us a few days later. Perfect, all the items were returned nice and clean and no damage to anything. All the lads were very friendly and professional moving our belongings quickly without fuss. This is the second time we have used Franklins and we would definitely use them again if the need arose. Thank you for a trouble free move.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Stress free relocation!

Absolutely fantastic experience start to finish. It's such a stress relocating from one country to another but Franklins were unbelievably helpful throughout the process. Big thanks to Bev for organising and then Issac and Jamie for all the help underloading. Super good on price too. Would definitely recommend!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10 service from Lewis &…

10 out of 10 service from Lewis & Kieran today. They loaded the truck up very efficiently and they were respectful of all my belongings.

If I ever need to recommend a delivery company for home moves this would be the one! I’m sure I will use them again in the future.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

London to Spain

Couldn't be more delighted with the service by Franklin's Removals. Bev in the office was great, really helpful and quickly responded to my questions.
Jamie G and Isaac picked up my belongings swiftly and carefully. Lee and Daz met me at the delivery point and cheerfully unloaded everything super quick and carefully again. They helped review everything arrived and of course it had.Their price was one of the affordable quotes and definitely worth it for the service and delivery.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient and professional team.

Very efficient and professional team.
Issac, Lewis, Paddy and Jamie took good care of my one bedroom move out in Canary Wharf.
Everything was very smooth, from packing , furniture carrying to loading.

Highly recommend

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience for a fair price

Franklin removals managed my move from Germany to London and from London back to Germany. Both experiences were great, especially the guys on site were always super friendly, solution orientated - the last two being Zak & Leigh, thank you :) on top of the service on site, the communication and process with back office, especially Bev, was super straight forward and reliable. The price is good as well, my furniture was taken care of very well; so overall: great experience for a fair price. Would definitely recommend.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Partial move pickup

Issac and Jamie G came to pickup a prepacked partial move. They were excellent, polite and super efficient
Highly recommended service of theirs!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Moving from France to the UK

Moving from France to the UK, excellent service from Mick and Lee. Super friendly, careful, efficient and organised. Top organisation from Bev in the office. Thanks guys.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Pick up from Germany to England

Pick up from North Germany to Lancashire England. Big thanks to the guys that picked up - Mike & Lee and the guys that dropped off - Issac & Aiden. Super helpful and professional couldn't do enough. Great service would highly recommend!

27 April 2026
Unprompted review
Rated 4 out of 5 stars

Franklins International Removers UK to France

We used Franklins Removals Ltd to move our furniture from UK to France. The staff are excellent, the administration support excellent and helped us every step of the way. The team who collected our furniture in the UK we excellent, helpful and made the experience very good.

Our only problem was on the delivery end as our furniture was delivered between 10 - 11.30 pm. This was far from ideal. We do not find a delivery after 8pm to be very acceptable. We recommend to Franklins that deliveries are done within normal working hours. The result of this late delivery is that there was limited lighting to guide the transfer of goods into our home in France and so things were not set out in a particularly ordered way.

This is a very good international delivery firm and I wouldn't hesitate to recommend them. But our advice from our experiences is to make sure you agree a suitable delivery time when exporting furniture overseas. Something to be aware of when moving furniture to mainland Europe is that transit through borders can lead to delays and be disruptive to timings and schedules. So plan ahead as far as you can.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Viva España!

Having already reviewed the collection team, I am equally impressed with the delivery team. Paul and Dad arrived after a long journey, smiling and full of humour. Not the easiest access, but as I was about to walk to the end of the road to guide them in, they appeared. Bang on the time that they had advised 5 hours earlier. Backed to the gate and had our furniture quickly unloaded. Once again, could not fault a thing.

25 April 2026
Unprompted review

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