Franklins Removals LTD Reviews 

349
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and removal teams for working exceptionally hard, remaining friendly even in difficult weather conditions, and handling all personal property with great care. Reviewers frequently mention the outstanding customer service and office communication, noting that representatives are always responsive, patient, and reassuring throughout stressful international or domestic relocations. Some reviewers were not happy with last-minute schedule updates, experiencing considerable uncertainty regarding exact collection dates just days before their move. A few consumers also mentioned encountering frustrating issues with damaged belongings and difficulties in getting adequate responses or resolutions afterward.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, hard work, and friendly... See more

Service

Clients share positive opinions on service, highlighting fast, efficient, and professional experiences during... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting punctuality and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting consistent communication and helpful... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting experiences reported. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have no hesitation in recommending Franklins Removals. They moved our 25m3 from South West France, I to storage for 5 months and then into our new UK home. Both crews were superb and nothing was... See more

Rated 5 out of 5 stars

A fantastic service from start to finish! We have moved back to the UK from France. Bev who organised the move was really helpful and on hand to answer any questions we had along the way, especial... See more

Rated 5 out of 5 stars

Aiden and Jamie arrived today exactly on time, very professional they went around the house and asked what was being taken and got to work right away. They were in and out so efficiently and were very... See more

Rated 5 out of 5 stars

We used Franklins to move our house contents from France to England. Bev and Emma were really helpful they organised all the paper work, and gave good advice when we contacted them for help. Lee and... See more


Company details

  1. Removals Service

Written by the company

Here at Franklins Removals, we are a family run business established in 1985 offering the complete moving experience for our customers. With over 35 years of experience in the industry we have the full knowledge of what is required and your every need will be carefully adhered too. We offer International, European and UK Removal Services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(349)

205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great downsize experience!

A great experience. Bev in the office was great at taking my numerous anxious phone calls! Karl, Cameron and Paddy were fantastic helping us with my mum’s downsize. They arrived on time and worked solidly and cheerfully until we were settled. Listened carefully to where everything was needed and were really helpful and sensitive to needs.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Up the villa

Kieran, Aidan and Lewis (plus Bev behind the scenes) made moving house so much easier. On time, relaxed, professional, polite, thank you for making a stressful transition so much smoother.

Paul and Isaac found our remote island home with zero drama, navigated a gravel track and hairpin bend with complete ease and couldn't have been more helpful.

After quotes from big faceless companies to Facebook man-and-van solutions it was such a relief to find Franklins, totally professional and reliable with old fashioned personal customer service with real humans, fairly priced and totally worth it.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Franklins carried out the removal of…

Franklins carried out the removal of our furniture from France to the UK. Although Bev in the office was always decent to deal with, our experience as a whole was appalling. The removals team at the UK end were mostly surly and rude. The standard of service delivery was awful and numerous items were smashed, scratched and damaged. I do not believe that any care was taken and the loading had obviously been conducted without any thought, heavy chair placed on top of an antique table etc. After discovering all of the broken items we contacted Franklins and were directed to their insurance agent who said that as we had not taken out the enhanced cover the amount claimable was minimal. So despite the damage being entirely Franklins fault no responcibility will be taken by them. There are a number of companies in this field, I would avoid this one.

29 January 2026
Unprompted review
Franklins Removals LTD logo

Reply from Franklins Removals LTD

Thank you for taking the time to leave your feedback. We are very sorry to hear that your experience, particularly at the point of delivery, fell below the standard we expect from our team.

We are also extremely sorry that a number of your belongings arrived damaged. We completely understand how disappointing and upsetting it is to receive your possessions in a condition different from when they were collected.

We would, however, like to clarify that we have not simply passed responsibility to the claims company. We have remained involved and have fully coordinated and assisted with the claim, providing the necessary information and documentation to enable it to be assessed. The claims company independently handles the assessment and settlement process once a formal claim has been submitted.

We take feedback regarding both the handling of customers' belongings and the conduct of our crews seriously, and we are sorry that the service you received on this occasion did not meet expectations.

Thank you also for your kind comments regarding Bev. We sincerely apologise for the overall experience and for the frustration and inconvenience caused.

Rated 5 out of 5 stars

Efficient yet careful, would use again

Super experience, very efficient yet careful collection and delivery drivers. The office team were also great, though the timeline with confirming a collection date and getting responses from HMRC was quite stressful. Overall though the team were super helpful, friendly and good at what they do. Would move with them internationally again! The guys that collected in Germany were Daz and Paul T, and the guys that delivered in the UK were Zak and Kerion, all of them were fantastic, friendly, super helpful and understanding. Top work all!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

Really pleased with the work of Karl and Zac. They were very professional and very pleasant. Nothing was too much trouble for them. Based on these two, and not forgetting Bev in the office I would definitely recommend Franklins removals for either a move in the UK or abroad.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Our belonging were delivered to France…

Our belonging were delivered to France from the Uk by Paul and daz and they were super efficient . They gave us an ETA between 4.00 and 4.30 and arrived bang on at 4.15. Pm
I could not recommend this company enough if you’re looking to relocate abroad. Our stuff was in good state when it arrived and no broken or lost items.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Super service!

I recently used Franklins Removals Ltd to move all my belongings from the UK to Denmark, and I couldn’t be happier with the service.

The whole process was incredibly smooth and stress-free from start to finish. Everything was clearly explained, communication was great, and the move itself was handled professionally and efficiently.

A special thank you to our drivers, Paul and Lee, who did a fantastic job. They kept me regularly updated about timings and made sure I knew exactly when to expect delivery. Everything arrived safely, and their friendly, helpful attitude really made a difference.

I would highly recommend Franklins Removals Ltd to anyone planning an international move!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Paul & Lee were fantastic and moved everything very quickly. It was really smooth and they managed to reverse a big lorry down a little Dutch street. Very friendly gentlemen

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and top people

Great experience and top people, made moving easy. No problem with a narrow street and awkward small apartment exit for furniture, everything was relaxed and smooth. Would 100% recommend!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Paul and Lee were brilliant

Paul and Lee were amazing. Really professional, great communication and managed to get everything in! We would highly recommend them.

25 February 2026
Unprompted review

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